Shaw’s Supermarkets

This Shaw’s is horrendous. I am very disappointed I ordered a cake three weeks ago for pick up at 1:30 9÷4÷2015 and it was not ready when I got here. I also asked for a smash came and for a bakery clerk to call me if they couldn’t do that and never got a call and was told today they can’t do it. This cake is for my son’s first birthday party and it has been done under par and not to what Shaw’s cakes are usually done at.

Eggs? Check. Milk? Check. Rude and condescending cashiers? Double check.
The customer service at Shaw’s has been lousy for over a year, yet they seem to keep finding new ways to get worse. The cashiers don’t seem to care and they rarely staff enough baggers on the weekends to get the job done.
In my latest visit, one of the cashiers who was milling around actually berated my husband for pointing out that a previous customer had left a purchase behind. The cashier actually asked «What do you expect me to do? Chase her down? I don’t even know what she looks like. Did she bag her own groceries?» Well, given the fact that the associate was just wandering around rather than helping with the bagging, yes, it is quite likely the previous customer did indeed bag her own groceries. My husband actually said «I’m not asking you to chase down anyone, but I thought you guys would want to know…» I’m still amazed that he kept his cool with that kind of rudeness and condescension.
Shaw’s does provide a survey link with each receipt, and to their credit, they appear to actually read the responses. I took the time to share my experience with the manager and named the employees involved. I received a semi-​boilerplate «we’re sorry it went poorly» response with no clear commitment other than continued training efforts with employees.
I’d love to simply write-​off Shaw’s, but they really do have some of the best selection in the area. Who knows, maybe they’ll add more self-​checkouts and replace the cashiers with a machine, which sadly, may be more personable.

I really can’t stand it when I put time and effort into selecting nice pieces of fruits and vegetables and then, when I’m checking out, the cashier and bagger throw it around like its garbage. What is up with that? Is that how they treat their own vegetables? Maybe it’s their way of promoting self-​checkout. Nevertheless, I’ll get my produce somewhere else, thank you very much.

This store is always fairly clean and the staff actually ask you if they can help you when they are working in the aisles (which is rare in a grocery store). I love that they have done away with needing a loyalty card and have been shopping there more since they have done that. Regular prices of key items are a bit high so try to wait for the sales if you can.

the biggest reason i love this Shaws is the FRESH SUSHI, from an outside company, it is absolutely yummo… i eat it at least 3 times a week.

Best shaws location in worcester area but stop n shop better
Produce is okay but not as good as stop n shop. Store is nice and bright, feels good to shop here, although stop n shop stores are newer and better.
Decent amount of weekly specials that are a good value. This location was super convenient for us, went here often. The organic private label brand here (Wild Harvest) is very good quality, bought it a lot.
This location looks a lot better than the other shaws locations in worcester.

«I can’t see a way that it could get better, except being cheaper.» sayeth my nieces.
Shaws «has a lot of stuff, the food is good, their pizza and stuff, and they make cheese sticks. It was remodeled recently with big murals on the walls with all the food and it’s clean and and it’s basically brand new, so…»
And my nieces are geniuses. So there ya go.
I went looking for something they didn’t have (a tea strainer), but I got lots of help from friendly staff and even a friendly manager… until they decided they didn’t have it. This place is as big as a Costco, and you don’t have to buy in bulk.
There’s a wild harvest area with organic food, as well as a pharmacy area as large as an inner city CVS… flowers and plants… and some picnic tables out front for your sitting pleasure.