Tire Warehouse

Great place!!!
I’m shocked by the other reviews. I thought I needed all 4 tires replaced, Mike at the desk said I only needed 2. Nice to know I wasn’t being up sold. Great price, nice guys, fast and VERY informative.

Super nice guys! Help us out right away when we ran over a nail!

This place is the worst. I brought my car to get snow tires put on and while was waiting in the waiting area. They broke my axel on my front passenger side. I drove my car into that place and it had no issues or sounds. after they put my tires on I drove off and immediately I noticed a funny sound on my cars front passenger side. I turned around told the manager my car was making a funny noise. he told me it was because I got studs in my tires and that was the reason for the sound. I found out a few weeks later that sound was because my axel was broken. they cost me a hundred and forty dollars parts and labor. If you need to get tires put on or to buy tires. DONT! GO! HERE… THEY ARE THE WORST! I could have gotten killed driving my car with a broken axel. All because of this place. Tire Warehouse I want my 140 dollars. I will tell a hundred people and hope each individual from that hundred tell a hundred more people not to go to this place;(they are bad business. The employee’s look like they just got out of the slammer. plus they got attitudes like the customers are a problem. if you dont like your job get a different job. Stop taking it out on the customers and their cars. A broken axel? I wonder how that happens at a tire place??? feel free to give me an explanation wtf!

When I went in looking for snow tires, the man behind the desk denied the existence of any snow tires, telling me that they do not sell them during the winter. He then tried to sell me an all season tire, but after realizing that I wasn’t going to buy brought out the snow tires. If you like jumping through hoops for service, you’ll love it here.

Told me tires were in stock, drove 20 miles in snow storm. Guess what, they lied. Never again.

I asked them to order 2 new tires of the brand I already had on 2 of my tires so that 4 would match and to take off the 2 oldest tires of another brand. I thought everything was fine after it was done. Several months later I did not yet have enough miles added on to warrant a rotation but decided to check my tires to see when they were made. Lo and behold, I had on 3 of the brand that I had ordered and one of the old worn ones of a different brand. I went down to the place and talked with Mike, the manager, who said he did not know how that could have happened but he would order me another tire as the other one must have been discarded. I accepted this as I know mistakes can happen and he seemed to be taking responsibility for their error. When I went back for the new tire another person was at the desk and told me that they could not honor that promise, was making excuses as to what had happened such as the workers must have seen that one of the 2 better tires was bad so they took it off and discarded it and left on the other brand. This was totally false as the ones I was matching were almost new and the ones I was taking off were down to almost where they would have been unsafe. He also asked to check the spare in my trunk as I had told Mike originally when he asked that I had a donut, not a full spare. This man was almost rude about the way he was handling things and I got the feeling that he thought I had been lying about the type of spare I have — which is a donut. I then asked to speak with Mike the manager who comes across as nicer than his employee but really is not. He continued to say that he could not honor his agreement but that he would either find me a used tire of the brand that they were originally supposed to put on or sell me a tire at cost which was $ 90. At that point I felt as if I had to do something did not want someone else’s old tire and did not want the old junky tire I already had on so I told him to put it on and I would pay him $ 75 and he agreed. I then contacted customer service at main headquarters and talked with them twice and finally got a call from a very nice gentleman. I explained the whole situation to him and they credited my card for the $ 75 I paid for that last tire. At least they seemed to honor customer service. Now they have to do something about the people at Grove St in Worcester, MA who sully their reputation. I will never go back and have asked my daughter and son-​in-​law not to either. They have bought tires there and my son-​in –law did tell me that there is someone who works there who is very rude. Now they have lost customers for 3 vehicles and I will tell anyone who talks about tires my story. On the other hand had they admitted their mistake and honored their agreement I would have been the first one to write a positive review.

I always had a great experience with Tire Warehouse until today… never again! I have been loyal to them for years but not anymore. I brought in a printout from tirerack for a run flat tire I needed. I was asking them to meet the price and I would purchase the insurance and installation. I spoke to Dave who gave me a price of $ 290 installed, which seemed so low I questioned him on it since Tire Rack had a price of $ 344. He said to call back the next day and speak to him or his manager Mike. When I called back he took my info, called me about an hour later and the price jumped to $ 500 installed. When I asked about the price he gave yesterday he said that was a mistake, put the phone down and complained to his manager Mike that I wanted a price match. Mike then picked up the phone and was incredibly rude, insisted that he wouldn’t price match because they had to order the tire. I wasn’t asking to pay the initial $ 290 I was quoted, just the Tire Rack price plus installation and warranty. I remained calm and wasn’t irate while the manager’s attitude got even worse. I politely asked for the district manager’s contact info and after asking a second time he hung up on me. I did place a call into corporate to get in touch with the district manager, regardless of the outcome I will never go back to the Worcester location again. I own a small business that was awarded Best of Boston by Boston magazine and maintains an exceptional online reputation. I also had a 12 year career in retail management and if anyone ever put forth that type of horrific attitude expressed by Mike in the Worcester store they would be fired on the spot.

I guess it’s never a good sign when you hear an employee sigh, «Oh great», as a customer walks in. But when you have a flat tire, sometimes you don’t have a choice.
The guy who took care of me at the desk was nice. But $ 20 to patch a small hole? I’ve never heard of that before.
The plus: They were quick and efficient
The minus: They’re employees attitude could use a readjustment; and their pricing is the highest in the city.

I originally purchased winter tires from TireWarehouse, along with the road hazard and flat tire repair, from the Grafton street location. At that time I had asked the store manager to bag the seasonal tires and place them in my back seat and trunk. That morning, I had just come off night shift and was extremely tired, I didn’t notice until I arrived home an hour later, that my tires weren’t at the backseat or trunk. I called the manager, and after speaking with him he blamed a new worker and informed me that my tires were picked up for recycling, but he mentioned he was willing to give me $ 50 off my next purchase. I rejected the offer, and sadly took the loss. Two day’s later I experienced a continuous low tire pressure signal, I decided to take my car to my dealership’s service department and they quickly informed me my tires were never balanced. Once again the manger at TireWarehouse informed me he was willing to offer me a gift certificate for $ 75, and then asked me why I didn’t return to his store, when I received the low tire pressure signal. A year later, the Grafton store location was closed and I decided to have a nail stuck in my tire fixed at the Grove Street, location. Unfortunately, that day I was informed by a Tirewarehouse employee, that they couldn’t locate the road hazard or flat tire repair on there system files. So I had to return home, after paying $ 50 for the fix and inspections on my tires and I returned with the original receipt. I was told that I would receive a check in the mail a few days later. A day later I was experiencing a continuous low tire pressure signal again, I had a friend who is a mechanic, overlook the tires and he found two additional wear and tears, which was not found at the initial inspection a day before. I would just like to add, that while the Tirewarehouse employees were performing a tire inspection and fix at the Grove Street location, two of the same employees were also arguing, with each other.