Town To Town Movers Inc

I knew yesterday morning when my movers arrived 20 minutes early (my kind of people) that I would be giving them a glowing rating. Eight hours of non-​stop hustling furniture and boxes out of my apartment and into my new home, and not a single thing damaged or scratched. To top it off, the guys were all extremely patient and kind to my 11 y/​o son (who is autistic and really, really wanted to help). I highly recommend this company and thank you so much for all of your hard work!

I’m glad Matt had a good experience, because I certainly did not.
I had originally booked for first thing in the morning since I was moving from Worcester to Natick, and wanted everything done early. They told me sure, no problem, until day of. After missing their 8 o’clock time, I called them and was told they’d be to me in no time at all. At 9, called again, was told the same. 10 AM, was told «oh, they decided to go do someone else first, someone should have told you.» They finally showed up at 2 PM.
Once they get there, I found they hadn’t brought the wardrobe boxes they promised they had. And that they’d charged me for.
So, they start packing, going as slow as I’ve ever seen people go. It was a hot day, but when I can move things faster, probably not a good sign. They’d sent over three guys, which I’d thought would speed things up, but one of them hung in the truck and smoked, one was really good, and the third was slow and just talked about how he’d stabbed his wife’s lover. Made me feel totally safe!
So, all in all, they finally pack up everything, and head over to the place in Natick, and they unpack. Slowly. And broke the butterfly lead on my wooden dining room table. I complained about that, they said to talk to the main office, and made me pay with the lover-​stabbing one kinda hovering over me. Way over cost since they took so long, and when i called the main office, I was told to get a refund/​discount on the table, I would need to provide before and after pictures of it. Who takes a picture of the underside of a table before moving? I pay people to move me so that things will be done right.
Short story, never going back to this place. Maybe other people have good luck, but the movers sent over to help me were terrible.

Dave, the owner came out and provided an estimate. He expressed Town to Town was a family company who took pride in their work and took care of their clients by respecting homes and property. The three movers who showed up exhibited zero respect for the property I was moving from and zero respect for my brand new home.:
The movers arrived and put down nothing on the carpeting or asked if they should. Instead, they walked through my home with mud covered work boots and stained the carpeting throughout my home. They damaged 2 pieces of furniture, leaving hardware pieces from of an armoire behind, only to be discovered later on. They put a hole in a wall in my new home and they damaged brand new wood trim in the new home. All of the damaged caused was discovered by myself and my wife after-​the-​fact: not one member of the crew pointed out the damaged they caused, when they caused it. It is my belief they hoped we would not discover it.
I also watched as 3 guys disassesmbled 1 twin bed (actually 2 watched while1 worked) and I wondered why I was paying fora crew of 3.
When they finally completed the job, I had to pick up after them. They left behind half-​drank coffees and trash in the house I moved from and they had the audacity to ask if we had anything to drink in my new home.
I would not recommend this company to anybody who respects their home and their possessions.

I used this company and they where great! Super friendly and great professional movers. Nothing was damaged and job was done right on quote! Over all a great easy moving day.