T-Mobile

They seemed nice in person. Then I got my first bill and saw the list of «add-​on» services that were loaded onto my account without my authorization. All of them were removed without any expense incurred on my part, but it was still a hassle. An unknowing person could easily have gone 2 – 3 billing cycles before noticing the charges. Fraudulent people do not deserve my business.

Been stopping in here for years for misc items, always a good experience. The guy running the joint now (Keith) is a good man. Friendly, knowledgeable just a nice guy to deal with.

i upgraded a phone here. several weeks later i get a report that someone opened an account with my information.

In November I upgraded my phone plan taking advantage of a promotion that advertised FREE 4 G phones. The details of the promotion were that I had to pay for the phones then I would be reimbursed in the form of T-​Mobile Visa Gift cards. When I got my gift cards in the mail I was only reimbursed for half the price of the phones.
I went to the store to get to the bottom of this discrepancy. The day I went the assistant manager made up lame excuses blaming the issue on an employee who was no longer there (even tho that employee was not my original sales person) and said she could not help me but took my number and said she’d have the manager call me. This original visit was in February.
I called multiple times for the next month and a ½ and every time I called I was told the manager was off or was in meetings and that he would call me back. It is now May and I have not gotten one phone call back! I have been a customer of T-​Mobile for almost 10 years now and I have NEVER experience any issues until I visited this store. They have left a sour taste in my mouth I will NEVER return to this store and because of them I will probably be leaving T-​Mobile once my contract is up.