Jimmy John’s

Where has all the service gone? In the day and age of conveniences this place provides a quality product with poor service.
We ordered sandwiches today for lunch and need an additional side of the dressing. I walked up to the counter to ask for a side and was met with «We don’t do that. We don’t have anything to put it in»
I suggested a water cup and was again told «We don’t do that. Would you like to buy a cup?»
Ok-​how is it that you are in a service industry but can’t find a way to accommodate a simple request. Crazy
Should you not try to find a way to help your customers? The request is simple not over the top but you can’t provide a service.
Good Luck–

The food is always great and generous to say the least… The place is always clean and pretty much every time I go in there I walk right up and order! Glad they are in Wylie… Now, The bad news… The staff… The staff seems to be a bit dis-courteous…I have been in there on several occasions for a carry out order… after the order is complete (without fail) they hand me the subs that I ordered without putting them in a bag for me. When I ask them to do so, they seem perturbed as if they are being inconvenienced… And just the other day, I asked (without fail) for a bag for my subs, the guy put my subs on the counter, and the bag on the counter, unopened as if it was my job as a customer to bag my own subs… I am very turned off by this. This is not the first time either… Are they trained not to bag multiple subs for a carry out order? Subway doesn’t have this problem… Bag your own subs, WOW… They give me a hard time, every time!

The surliest Jimmy John’s in Texas!
I have eaten here several times since they opened a few months ago but withheld reviewing to see if they would get their act together, but I am sorry to report that they have not.
The service: part of the experience of a typical JJ’s is the casual and fun atmosphere. Expect none of that here in Wylie. Instead, be prepared for rude and dispassionate employees who are utterly disinterested in their jobs. How dare you inconvenience them by coming in and placing a sandwich order!
The food: The sandwiches are always great (the bread!) but they have yet to make my sandwich right the first time. Mustard instead of mayo will seriously throw them for a loop.
Hopefully the staff will eventually do better or just turn over, but for now I dread dealing with them when I go in.

I recently stopped by here on a road trip and was pleasantly surprised by my experience. I go to or order Jimmy John’s for their freaky fast subs and they never let me down. That’s what they are all about. I don’t think they will ever be the greatest sub I’ve ever had but they offer a good sub, good service, and seriously crazy fast. Anyways, I particularly enjoyed this store because I got exactly what expected as always and then some. The staff at this store were overly friendly, helpful, and all during a busy lunch rush. They took the time to make my suggestions to my friend that had never been their before, even suggested some secret changes and suggestions that they use when they order their own sandwich. My friend took his advice and loved his sub. I tried it too and it is now my go to order. Check this store out, they are exactly what they advertise and more!

I love this place! The staff is always very nice when I come in and obviously I get my order super fast. I’ve only gotten delivery twice but it always came on time. Their food is of great quality and a great price.

This Jimmy Johns is not as good as the one in Richardson. I wish I had taken a picture of my tuna sandwich when I opened it… there wasn’t but a mere tablespoon of tuna and 3 small cucumbers. Really guys?
Also they don’t deliver past a 2 mile radius… that’s just dumb. Imagine if Pizza Hut did that.
Ill stick with Subway in Sachse.

It was freaky fast. I mean real freaky fast. But it was a pretty regular sandwich. I prefer Subway’s sandwiches which are larger with more meat, cheese and bread.