Sprint Store

Did you see my stars? If you can wait a day go to a different Sprint store. You know those employees who go to work with no intention to be polite or of any help? Welp that is this sprint store in a nutshell. Something as simple as transferring over contacts from one dumb phone to another refurbished one is not likely to happen because «it just takes so long.» This store gets the hugest meh.

Sprint Store
3001 W Cheltenham Ave Ste 3060, Wyncote, PA 19 095
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Very Rude Employees/​Horrible Customer Service
Save yourself your time and energy — find another store. You will be upset once you
leave this store !!!

I own a Iphone 4 and I have been having issues since I purchased it last June 2012 and have called Sprint PCS numerous times and come to find out I had a apple care on my phone that I was never told about. Needless to say now I’m having major issues with the phone now not being able to receive calls, text message, or receive email to the device. So i take it into the local SPRINT Company store this morning just trying to resolve my issue, and yet again nothing.
The rep was great and explained everything to me but the issue was never resolved and I’m still without a working phone that I pay the bill on each month. They directed me to the APPLE store so I can call or stop in, nothing APPLE could do either. If this is the way SPRINT as a company treats their customers I want nothing to do with them ever again.
Beyond disappointed about the way I was treated over the phone and their quote on quote policies. Someone needs to do something about this. I have a huge problem with this company now, I never dropped the Iphone, never got wet or nothing but they refuse to address the concern.
SPRINT needs to really understand about customer service… I’m a Sr. District Manager in sales myself for a huge company and we would never allow something like this to happen. Especially because of the fact it’s the product not the user.
Sincerely yours,
a unhappy customer of Sprint

Yo Sprint, get it together. Why is it that whenever I hear someone speak about Sprint, it’s about their desire to drop their service as soon as their contract is up? Huge reason why is because the service at the stores sucks big time.
If I come in here with 15 minutes before the repair center closes and write my name on the list, why is it okay for a worker to call my name and tell me that they won’t be able to help me today because there are too many people ahead of me. First of all, I looked at the sheet, there was only 1 person getting help from the repair center, everyone else was there to look at phones. So… WHAT’S THE PROBLEM??? According to the rep, because of all those other people in front of me, the repair center, who wouldn’t even be assisting them, wouldn’t be able to assist me… eff out of here. I walked out extra pissed.
I seriously wouldn’t have had a problem just dropping my phone off overnight and picking it up sometime the next day, but I couldn’t even get that type of assistance because their customer service sucks.
Word to the wise, go online and make an appointment so that you won’t have to deal with this crap because otherwise, good luck. I don’t even know if I’ll be back here for a minute because the customer service is enough to make you want to cuss.