AutoMetrics

Untrue. I never threatened to write a bad review. I did tell you that I thought $ 100 compensation for sending a customer on the road with a wheel that is so loose it makes noise shows very poor understanding of the dangerous situation you put me in. I spent over $ 4000 getting my engine replaced, and if I had been a resident of the USA and had
sued for the harm you put me in, you would have had to compensate me for thousands of dollars.
I would qualify as «cheap» your statement about me threatening to write a bad review, and i would say the same about your offer of compensation.

We were on a long road trip and our Subaru had issues on a Saturday, so we dropped in and everyone was incredibly nice– they took a look, fixed the car up right away (replaced a bad o-​ring that was causing oil to drip) and we were done in 15 minutes. Also, the décor in the bathroom is amazing.

This is the best shop with the nicest staff. The waiting room exceptional. We started off for a two week road trip and just as we left Ellensberg the check engine alert came on. We found Autometrics and they were able to figure out what was needed right away and get us back on the road quickly. If we lived in Yakima, our cars would be serviced here all the time.

This the best auto repair service in Yakima. I’ve been going here over six years and they have done and amazing job keeping my 06 Saab running. They never over charge and always look for ways they can save me money on my repairs. Check them out.

Update:
Brian the owner reached out to me and I eventually got the splash guard re-​installed in my SRX. I took my car to another local shop who replaced the wheel bearing in the left wheel. It took care of the grinding noise from the left wheel. Steering was still on the heavy side. Later decided to trade in the SRX for a newer SUV.

Would give zero stars if I could. These guys are con artists. I brought my sports car in with a coolant leak. First they replaced the coolant tank and charged me $ 1400. Then they told me I had blown my engine and the car was not drivable. They wanted another $ 6,000 to replace the motor or they would take the car off my hands and pay me for the scrap metal. I guess they thought since I was a woman they could really take advantage of me. I took the car elsewhere and it turned out to need a new coolant cap. Stay away from this place!

Friendly and honest
I had recently moved to town and just had some work done to my car making the drive up a few states away. Included in this was a new radiator — it was cracked and caused the «maintenance required soon» message to pop up. Needless to say, just over a month and only a few thousand miles later when I saw the message pop up again I was not happy.
I called and explained what was going on and that I had just had some work done to my car in a different state and that it had been in good shape and I couldn’t imagine what would be wrong. I asked if they would do a free estimate and they said yes. When I got in, they said that the trigger from my oil change had not been re-​set (since I had it done at the same time as the radiator) and they checked it out and let me know my car was good to go within minutes.
I was not only happy to discover that nothing was wrong with my car, but also that I had found an honest place I could go to and trust when I would need it in the future in my new town.

Ended up taking the car back to Brian (the owner) who set everything right by refunding the money to meet the initial quote, and redoing the diagnostic for free. It was appreciated to have him take the time to set things right.

So far, Autometrics is really the only good thing I’ve found about Yakima. I wish I had found them before I made the mistake of spending too much money at the dealership in town.
I had an electrical issue that was causing my blinkers to short out — a problem the dealership couldn’t remedy.
Brian at Autometrics took the time to diagnose the issue by rigging up an unconventional device that lit up when the short occurred. This helped him determine how to address the problem — which was ultimately solved in less than a day.
I was impressed by the level of customer service my aging Volkswagen received. His prices are fair and his staff, professional. When I leave Yakima, I’m going to be hard-​pressed to find another repair shop that I trust as much as this one.

The best there is !!! Thoughtful, considerate, qualified, dependable, and goes beyond what is expected. Not many places could measure up !! Thanks for you help and the personal attention you gave to us.

I get great service and am always treated with respect!

Did a great job with my pickup. Kept me informed with everything along the way. Will definitely be bringing my vehicles in next time service is needed. Thank you Brian!

I took my 2000 jeep grand Cherokee limited 4.0 in to Autometrics. I was impressed with their knowledge and the friendliness of the staff. The shop was very clean as was the appearance of the employees. After discussing my vehicle’s issues with them I felt very comfortable with their diagnoses. The shuttle service was super convenient and they happily gave me a ride to where I needed to be and picked me up after the work was complete. I was very happy about the fact they called me to keep me informed about the status of my Jeep and the total repair cost was spot on with what they told me. I was very surprised to find my jeep had also been washed when I got to it. VERY NICE JOB! I recommend this shop and will definitely return for my future vehicle maintenance.

These guys are fantastic! My windshield wiper broke in the middle of a snow storm 30 minutes before they closed. Trent called around and found the parts I needed, and stayed late to make sure I could get home safe!

Incredible experience. I’m an experienced home mechanic; my S60R never goes to the shop other than for alignments and tire balancing. My lower ball joints wore out to the point of near failure, and I needed to get them replaced as soon as possible considering how dangerous ball joint failures at speed can be. I didn’t have the time, although I did already have the parts on hand. I called the shop at 4pm, described my situation, and Trent told me that if I had the car to him within a half hour or so, he would have the job done by the time they closed at 6. He quoted me a fixed $ 150 to replace both, which I thought was fair and was easily willing to pay. When I got my car back shortly after 6, the final bill came to less than $ 135! The office staff were very friendly, we ended up chatting about cars between customers while I waited.
The shop is very clean and modern, not to mention huge; totally unlike any normal oil change or muffler shop. They are Bosch certified as well. I’m extremely picky about anyone who works on my car, and it’s really rare for me to find a shop that I totally trust. They were straightforward, honest, and care about cars. I will recommend anyone in the Yakima area to Autometrics.

The guys at Autometrics are fantastic. They live by their word and provide honest, straightforward advice and customer service. I worked with hem long distance to get my daughters car repaired. They completed repairs n a timely manner, were courteous and took the time to give me a full explanation of everything that had to be done, and how to prioritize future repairs. I had to rely on Unilocal to find a reliable mechanic and the reviews on here did to disappoint. I will be sending my daughter back to Autometrics for all future repairs. They are a great bunch of stand up guys. Thanks Autometrics for a job well done.

I can’t really think of anything to complain about. They diagnosed the problem with my car, notified me of their findings, priced the parts and service and were about as fast as they could possibly be. Kind of a rough part of town, but the whole facility is fenced in and topped with razor wire, so your vehicle is safe overnight.

Aces,… Aces in my deck, I had issues with my Range Rover (double R) while driving past the Tri-​Cities, but was referred to Auto… something in Yakima. I called, got voice mail, but within 3 min. Trent called me back, answered all ?, s, and gave me perfect directions to the place with me being over a hour away.
That’s before they (Brian & Co.) fixed the prob. And explained it in layman’s terms plus informative info for the future and maintenance upkeep concerns.
Very Satisfied
Thanks All
You’re Great,
Kirk L.
Seattle, WA
P. S. hey Brian, my final destination was Oklahoma City, OK

This has to be Yakima’s premier auto repair shop that:
#1. Has serviec quotes typically below a dealerships by as much as a few hundred dollars (Comparing Volvo shops in Seattle).
#2. The Autometrics warranty on the work and parts is the real deal because I’ve had a couple times where the installed part failed prematurely and brought the car back. There wasn’t a fight about it. Their inspection revealed the part failed and I owed absolutely nothing.
#3. Open Saturdays! And with shuttle service, you don’t have to take time off work from your Monday thru Friday job.
#4. There is none of that Jiffy/​Economy Lube upsell garbage. Recommendations are made with zero pressure to do now however use good judgement if it’s regarding safety.
#5. Their website allows you to schedule and communicate exclusively with the service writer. For me, this is convenient and a good way to have documentation and reference should you need it.
Here’s a real customer service story:
Brian Beatty, who owns Autometrics came up and picked up my car in Seattle (where I reside) after it was unclear if a job recently done at his facility was the cause of a weird noise. I didn’t yell, harass or threaten to involve a lawyer to get Brian up there, he simply offered and I took him up on that.
Turned out it was really an independent issue and a ball joint went bust. The total cost was a couple hundred bucks but I wasn’t billed for his time, more so the ball joint and half hour labor. That’s, that’s a man true to his word and behind his company.
Experience:
I’ve been a long time customer of Brian and when I lived in Yakima, had all my vehicles serviced there. Now that I live in Seattle, I still will only take my serious maintenance and repair (if I can drive it) to his shop.
Customer service:
The shop staff have always been helpful, even on recommendations over the phone on simple matters. If you’re tight on time, they’ll always try their best to have it ready faster than usual but never a lack job at all. If they know of a place that can do it to your budget, such as muffler repair, tires or body work, they’ll help you find a good, honest place and price.
Maintenance and Repairs:
They only do the repairs you want done and never ever do the scare tactic of your car falling apart and never sell you on crap you don’t need.
Cost to value:
You get what you pay for. Premium to premium plus service. Nothing less, something more. It won’t be as cheap as a Wal-​Mart Express Oil Change but at least you are assured it will be done right the first time.
Overall:
Living on both sides of Washington, this is the only independent auto repair facility that I am aware of where you can take a Volvo, Mazda or Honda and never, ever be told you need to go to the dealer because «we can’t do that» or «they have the tools, we don’t…» Autometrics was half the size it is now and I know this place is built and founded on customer service honesty.