Babies R US the Baby Super Store

Like every other review, DO NOT CALL THIS PLACE THEY DO NOT ANSWER! EVER! And if they do, they pick up and hang up! The manager should be so proud he/​she has a great staff, that truly value customer service! Main key of having a business, ANSWERING THE PHONES! Hope this place goes out of business and then they will learn! Buy buy baby, is way nicer, friendly staff, and they always answer the phone! go there!

Absolutely the worst babies r us you can go to. Awful customer service!!! Waited on a line for an hour! AN HOUR!!! If you want to spend your money just travel a little further down and go to Buy Buy baby!!! Excellent customer service!!! DO NOT WASTE YOUR TIME FOLKS!!!

8 years later and this place is still a toilet.
I fell for the Babies R Us name (thinking that the terrible Toys R Us location in Yonkers was just a freak black sheep of the family) about 8 years ago before my son came into this world.
Back then, they had problems maintaining stock (both empty shelves and/​or dirty, damaged items), had nasty lethargic employees who were more interested in socializing with each other than actually working, and generally the store was a hassle to have to endure when it should have been the opposite. After almost a year of coming to this craphole and seeing the same employees suck (the hiring manager then and now needs to be fired badly as does the managers at this location generally), I decided to deal with Buy Buy Baby, Target, and anywhere and everywhere I could find that was NOT Babies R Us. Anywhere — even supermarkets were more desirable to go to than this place. I mean really, this is supposed to be a fun store to go to — but it’s basic torture.
I was thankful all these years until someone I knew just had to use this place as a baby registry. I could have tried online, but being that the R Us name screws that up as well, I figured coming into this store quickly to get a few items off the registry would be easy — but I was also curious to see if anything changed since 2006 – 2007.
Nothing changed. The employees are among the worst possible. Lethargic, clueless, rude, nasty, more interested in their coworkers, and just basic opposites to what work ethic is supposed to be. One wannabe idiot stocking was going so slow, I thought he was a statue. Rude as well this twerp was. Then upon leaving there was no one at the register. Not one person. So I waited on the customer service line since no one was saying anything — and the one person behind that counter was moving so slow that caterpillars could probably cocoon on her arm without disturbance. There were two of us wondering about the registers at this point. Finally this unfriendly cashier walked past us in a slow pace without saying a word and got to her register and called next in a whisper. Truly pathetic what they hire here.
Boxes on the shelves are often open, damaged, missing parts — so use caution and be prepared to probably have to go through most of them to find a better, complete package. I didn’t go on the second floor this time thankfully, so not sure if the same nightmares exist up there. I just wanted out. Across the street at Buy Buy Baby, it’s a complete opposite. They may be slightly pricier than BRU, but it’s worth it than coming to this toilet.
Seriously, next time someone I know puts an item on a baby registry for this place and it’s my only option — either I’ll attempt to go to a Toys R Us with a BRU extension or just get something off the registry someplace else. Anything is better than this place. Never again.

I wish I could give them negative 5 stars! I was on hold for 20 minutes on the phone and no one answered. I got to the store and the boxes containing the item I purchased were all broken and torn and looked disgusting. I asked to speak to the «manager» to tell him how no one answers the phone and he said, «I just got here.» What kind of answer is that?!? The manager needs a manager! No one ever apologized they just stared at me. Wake up Babies r us and get some REAL Employees instead of these high zombies! Never going to Babies r us ever again!

Walked in, obviously pregnant (6 ½ months) and was instructed to print my registry from the touchscreen pavilion. My mother and I walked the entire length and width of both floors, and were passed by multiple workers. Not a single person greeted us, acknowledged us or offered assistance. We had just come from buy buy baby where workers were tripping over themselves to help and accommodate us. Very disappointed in the poor training and lack of courtesy for customers. Will not be returning to this location ever.

I drive out here from the Bronx because my local Babies R Us is garbage. This store however, is light years better! The staff is very friendly and the store is very organized. I had an issue with a stroller and the manager and staff took their time to help me replace it. I really appreciate that they have fully stocked shelves and that everyone in the store greets you.

Navigating the world of baby consumerism is scary, especially when you’re naturally disposed to dislike shopping (yes, I am one of those thought-​to-​be mythical woman you may have heard about who actually really can’t stand shopping). But Babies R Us makes the process surprisingly easy and actually a lot of fun. The first time I went with my mom, we were greeted by an extremely friendly staff member who offered to help us find my son a jacket. She ended up staying with us for the rest of our 30 minute visit and giving us recommendations on all-​manner of child-​rearing gadgetry, sustenance and attire. The trip was a total success, we saved a ton of money (it’s hard not to with all of the coupons and sales they have) and found a one stop shopping haven for (almost all) of my son’s needs.

Pretty big store with a very helpful staff.
Would definitely go again… actually I doubt I have a choice, I WILL be going back.

That awkward moment when you start thinking that you’re shopping at Babies R Us for a baby that you’re going to have but then realize it’s for a baby shower *SIGH OF RELIEF*
Pros: really helpful staff, they know their s***!
Cons: the bathrooms are on the second floor. Don’t they know that babies can’t go up staircases OR reach the buttons in the elevators?
Also, no numbers on the aisles but the staff know where everything is, so they make up for it
The do-​it-​yourself gift wrapping, really ghetto. but hilarious

You think they put down the isle number on the registry so things are easy to find… not so much!