Bob’s Discount Furniture

Customer service and order processing is a disaster. It’s extremely disorganized. Yes, it’s sort of cheap furniture but for use in an guest room or if you don’t want to worry about messing up more expensive furniture it’s fine I guess. The people who work there are stupid. And Bob’s is structured so that’s it’s hard to fix mistakes and to get any refunds or concessions. There’s a lot of: «you have to call sales», «you have to call customer service», «you have to call the store», «You have to talk to my supervisor», etc.
I bought a sleeper sofa there last month.
First delivery attempt 2 weeks later: they brought the wrong color. An hour on the phone and we got the order «corrected».
Second delivery attempt 3 weeks later: they don’t bring any sofa at all. Just the sleeper mattress. Half hour on the phone and we got the order «corrected».
Now the delivery is scheduled for 51 days after I first ordered it. And 43 days after we «corrected» the order. We paid $ 40 for a special order fee which promised the sofa in «21 days or LESS». Despite this promise they offer nothing in return for breaking it. In Bob’s world «21 Days or LESS» means 21 days or «MORE» obviously.
In short: the lure of inexpensive furniture does not seem to justify the many headaches and stupid people you have to deal with. I can only hold my breath as to the quality.

I just can’t stand walking in the place anymore and getting attacked by salespeople trying to make a commission. Our last incident just happened 2 Sunday’s ago when we walked in and a woman greeted us and asked us what we came in shopping for. We told her we were just looking around. She told us her name and said to ask for her when we needed help. We said okay and thanked her, assuming she would walk away, but we were wrong. We started looking at a couch and she was right behind us, and started explaining the couch. Again, we said we’re okay and again she made like she was leaving. We looked at a loveseat and of course, like a hemorrhoid, there she was again! We gave up and went in to the pit for some relief and wouldn’t you know it; when we came out of the pit there she was, just stalking us. I finally said in a rude tone, please go look for other customers. She did walk away, but of course gave us her name again and when we walked up to another loveseat we were greeted again by someone else and she came running over like the wind to step in to let the other person know we were hers.
Well, that was it! We just started to walk out from the harassment as we couldn’t take it anymore. We walked in with the intention to buy a loveseat and walked out with nothing because of this person. I get it; we all have to make a living but being harassed to the point of not being to take it anymore, is just plain rotten!
So buyers, lookers and others beware! You will be attacked, followed and harassed by commission based salespeople!

Went to Bob’s discount furniture about a week ago and bought a new mattress. As far as service goes Mario helped me, he was absolutely amazing and the minute I walked in the door he came up and immediately asked me if I needed any help. He was also very understanding and patient as I went from mattress to mattress, after finally deciding on a mattress he let me know my payment options I was very friendly and knowledgeable and didn’t make me feel like I was just another sale. The delivery guys came four days later with in the timeframe they were professional and quick, I went with the Bob-​O-​Pedic Queen mattress and I’ve been very satisfied with it so far.

I had a good experience when i purchased my couch it was after I needed to use my warranty that dissatisfaction came in. So I know there is wear on the couch which is why i got the warranty i usually never do. i was told one thing when I got it and another when I called to use it. its Disappointing. I will not likely purchase from Bob’s again, mainly because I was given misinformation to sell a product. I like my couch but the springs are coming out of the cushion so i will need to replace the couch as the warranty does not cover that even though I was told it covers wear and tear and they would even replace the couch if necessary. and I wasn’t by myself and was not the only one that heard them tell me that. so that is why I gave it 1 star. and don’t even think about the Oops coverage they only cover specific stains which you can clean yourself with a stain remover. Not worth the warranty fee.

Customer service is horrible. I had to go back 3 times and then they told me 35 minutes to have the order completed. Needless to say. I never got the mattress. Now I’m going to sleepy’s. 1 star is being generous.

I’ve had more dignified shopping experiences shopping for a used car.

I will never spend another dime in this place. I purchased over 4 grand worth of furniture from here in 2010. I purchased a mattress, bedroom and living room set. Fast forward to the end of 2010 and my leather set is sinking on one side! How do I know? Because the vacuum fit under one side and not the other. We purchased the protection package so they sent out a technician to see what the problem was. He said there was nothing wrong with the couch. Seriously? There was a clear difference in the two sides and my husband called him out on it. He goes to his car to get a new cushion and never comes back. We call bobs to find out what happened and apparently he told them he was scared because my husband was aggressive and cursed at him. Never happened and there were two witnesses to that. They eventually allow us to pick a new set but 6 months later the cushions begin to sag and we give it away. The dresser drawers to the bedroom set fell apart shortly after and the mattress sags. Save your money and go to raymour… I did.

I really don’t know why so many reviews are talking about the customer service at Bob’s. We are shopping for furniture not a dining experience or show. So if the customer service is good yet the furniture is CRAP than I don’t think it means much… do you?
Yes, Bob’s is cheap. That’s why I came here looking for a new bedroom set. My parents have ordered a living room set from them in the past and told me that the quality is poorly made, not sturdy and wears down quickly — but I didn’t listen. I’m 20 years old and was looking for something affordable and decent.
My bedroom set is literary a disaster. I have had it for six months and already needed it repaired three times. The bed is not sturdy. The wooden planks underneath fall apart for ANYTHING. It is the shakiest, most uncomfortable bed I have ever slept on. The quality of wood is horrific. The people refuse to replace the set I have. Instead they keep repairing the already damaged set. It’s not right. No wonder they aren’t doing well.
By the way… the place is a complete dump compared to other furniture stores. The inside of the place is so dirty. No wonder so many customers on here are complaining about bed bugs!!! HOW GROSS!!! Stay away from Bob’s and save for a nicer furniture company. It’s worth it.

my «brand new» couch was delivered with BED BUGS inside!!! HORRIFYING!!!
bobs would not take my couch back (i was honest and told them bugs were inside because i didn’t want another family to have such an expensive problem!) and keeps lying to american express saying i should have returned the couch! right now, i’m still on the hook for more than $ 2600! Not to mention all the money we paid for bed bug inspections and a new couch! This place is disgusting! do not shop at any bobs ever!

I would just like to inform everyone that I know someone who is suing Bobs because their furniture was used and it contained BED BUGS. DO NOT GO HERE.

the customer service sucks! i am still on hold after 35 minutes. are u serious bobs furniture? u suck! who are u hiring? ??? i’m about to hang up. now it’s 36 minutes. u are the worst furniture store. ur furniture breaks and them u can’t even take care of ur customers. i paid hundreds of dollars for garage. …i just hung up… calling back an di want a supervisor

By far the worst place to buy furniture. Rude, empty promises. Items in stock one minute and then out of stock the next. Called 2 days before the delivery day and were told that we weren’t in the system for delivery. Had to threaten to call the BBB get the order to get the delivery on time.
Order came… Couch that we were told was in stock wasn’t delivered. Out of stock for over a month.
Drove to the store to talk to the Manager, Manager basically said he didn’t care about losing me as a customer.
Sam the salesperson is a scam.
I wouldn’t buy a pillow from them!
The only good thing about bobs furniture is the lemonade.

Family members asked me to help them purchase a reasonably priced living room set. I immediately thought of Bob’s Discount store because I did purchase from them in the past and I did not remember any issues. The furniture they carry is quite stylish and well made. Additionally, they were conveniently located. We walked into the Yonkers store on Saturday and were greeted by Rita. I told her what we were looking for and advised her that we want to take some time. She respectfully told us she would like to assist us, directed us to the area where we should be looking for what I described to her and did not bother us at all, but when I needed her she was in a close distance for me to be able to call her over. She answered all the questions, was not pushy at all and was very patient.
We picked a beautiful sofa, chaise, set of end table lamps and three décor pieces. We ordered everything on Saturday and it was delivered on TUESDAY!!! I was not there for the delivery, but I was told that the delivery came when they were supposed to come. The delivery guys were cordial, efficient and cleaned up after themselves. Of course they left a bit of tiny peanuts behind– they don’t come with a vacuum cleaner, but it’s nothing to make a big deal about. My parents are very happy with the purchase and the experience overall. I would shop there again and they would too.

I have ordered a desk and a mirror from bobs furniture store recently and I LOVE both of them! They seem very durable and great for the price. Go to bobs, they won’t disappoint!

Terrible customer service and terrible salesman.
I recently moved and decided to buy the dresser that goes with one of the bedroom sets I bought at Bob’s a few years back. The salesman, Louis Barge, tells me it’s impossible to change the «home» address on my account and it’s stuck like that in their database with my old address forever, but he’ll just put in a new shipping address. Seriously? SERIOUSLY? Are you THAT lazy that you can’t do that for me? It’s so ridiculously obvious that this is capable of being done and Louis just didn’t feel like doing that. Then, he’s leading me around the showroom to see a piece I wanted to look at and before we get there, another salesman comes up to him and says, «Are you with a customer right now?» And he says «Nah man, what’s up?» LIKE HELLO! I’M RIGHT HERE!!! YOU ARE WITH A CUSTOMER!!! So rude!
Then, I call the Bob’s customer care line when i get my delivery confirmation call to ask them to send my co-​op their insurance papers. They said they need at least 2 – 3 days and that one day is not enough so I have to cancel my Saturday delivery. I asked them to ship it to the store for tomorrow instead of my house and I can pick it up myself. They said that takes another 5 days to process that request so I’d have to wait until the end of next week. I told the customer service lady I might as well wait for the certificate insurance to process then! So she says ok and gives me another delivery date and says the next available delivery date is 2 and a half weeks away! So I end up with the in-​store pickup for next Wednesday, renting a Uhaul and am picking it up myself.
I am so beyond disgusted with this transaction. I’ve bought 2 bedroom sets from Bob’s and had always recommended this company to people, but never again. I will never buy another piece of furniture from Bob’s nor will I recommend this company to anyone. I’m done.

First of all, i search for a particular dining set almost everywhere and bob had the exact one i wanted. Boy was i happy! My family was coming from overseas so i was hoping to get my delivery within the week. After confirming my purchase, nobody called to confirm any delivery after 48hours. So i called them instead and was told my delivery wont come until the week after. So it took more than a week to get my table delivered. Ok fine, nothing really i could do. Then they scheduled my delivery between 630am=9.30am. By 9.25am, nobody called so i left for work and had to wake my husband up to wait for the delivery. Delivery did not come until 10.40am! My husband had to cancel his appointment because of that. The least they could do was call!
Then they came rushing like they late for everything else. Set up the table, got my husband to sign some papers and quickly ruah off, my husband couldnt even check the table first and they were out of the door.
Upon checking the table, the granite sides were cracked and broken. The delivery dude left all those confettis from the package all over my apt, in the elevator and all over the lobby floor.
So now my husband had to clean up THEIR mess and management called due to the complaints of the mess in the lobby so my husband went down to the lobby and had to vacuum to clean their MESS!
So i called bobs AGAIN to reschedule for a new table top since i didnt buy it from pit stop and i paid full price, i shldnt have to accept a broken cracked table top. They schedule a next delivery for friday and the night before i got an automated machine confirming my delivery for 6.30am-9.30am. At 11am, nobody showed up so i had to call bobs again and the woman told me, oh the delivery was set between 230pm — 4.30pm. I was already upset. At this point, i really just want to call n cancel my order and get my money back.
But i decided, lets just wait and get this over with. I PURPOSELY took the day off so i could deal with this and i have errands to do but cant get anything done because im here waiting all day for the delivery.
So the woman said quarter to 4pm, the delivery would be here. Its 4.27pm and i got a call from the delivery guy saying they will only be here in 45minutes. Thats after 5pm!!! I wasted the whole day for nothing! .
Well when they came, we’ll see what kind of attitude and mess they are coming with, because at this point, im already pissed, upset and out of patience. Who would have thought ordering a dining table and waiting for delivery could be this hard? Im sooo beyond upset. Im not even excited seeing the table anymore. Dont think ill ever order back from bobs again. Its disappointing, very disappointing due to the delivery staff. Very very unprofessional! Such a shame since bobs store offer great furniture at affordable price. But at this rate i would rather spend more money for the same furniture and know that i wouldnt have to deal with unprofessional delivery and all that hassle.
*UPDATE: Delivery showed up at 5.25pm. They were polite this time round, set it up quick in 15 minutes, told us to check the table top and got us to sign a paper stating it was not defective and there was no in home damages. BUT they left a big mess AGAIN with the styrofoam pieces just like the last time. So i guess u guys who having delivery, to better get ur vacuum ready coz i just had to vacuum my apt and hallway all over again. I attached picturea of the mess they left too.

I was nervous about going here cause of all the delivery horror stories & being harassed by salespeople, but my brother went & had a fine outcome so I gave it a shot. we needed a bedroom set. Went up & were right near the beds. Salesperson John introduced himself. Didn’t really linger too close but never lost track of us & once he realized what type of beds we were looking at, pointed one out to us that we didn’t notice, which ended up being the set we got. So in regard to the sales people, it wasn’t annoying and was actually good in a sense cause having one follow you kept others away and he did point us to our set.
Delivery was able to be a week later, but that was bad for us. We found a day that worked & they came on that day and early in the time window that the phone call two days before had indicated. But they didn’t call us an hour before they showed up like it said they would. Fortunately we had everything cleared out already though.
I was afraid that stuff would be broken & parts would be missing & it would take forever, but everything was quick, nothing broken, everything was there, & the delivery guys were quiet & efficient.
It was a good hassle free experience shopping there so dont be too intimidated by the reviews. As for the quality of the furniture… well you’re getting what u pay for. So treat it nice & hopefully it will last awhile.

This is for the people who delivered from Bob’s …Tasha who sold us the bed set was wonderful.
Please see my picture for evidence of the botched set up.
We tipped these guys $ 40 each because it’s the holidays! Everything was fine the first 5 nights… Then last night as we were sleeping, the bed FELL IN!!! Do you know how scary that is!!! We jumped out of bed (3am mind you) and realized the supports for the mattress were stripped and not drilled in and basically resting on the bed frame supporting us…
I don’t believe that this is a result to «cheap Furniture» the furniture is beautiful. I found the same EXACT bed set at Raymour and Flanagan for more than double… These guys did not assemble the bed correctly. Now the mattress is on the floor and we are going to call Bob’s asap. The guys who delivered were rushing and seemed cranky… we bought our couches from Bobs and the delivery guys were awesome and we tipped them for such a great job and happy attitude.
So disappointed…

No.
And no… and… no!
Anytime you can see negative reviews about something so personal as home furnishings then ill pass. I don’t like the quality and workmanship of the furniture. FOODS AND SNACKS cheapens the place. Poor service. Poor quality furniture. Poor and deceptive financing practices. Poor reviews.. SELLING BONDED LEATHER AND PASSING IT OFF AS GENUINE LEATHER… Equal. No no.. And no! Costco and Sam’s club has better furniture than a furniture store. And the PIT section is the PITS! Why would anyone who is decent sell damaged goods and then say they are a discount furniture store.. If it’s damaged throw it away!
Your not a star and if I didn’t have to give you one in order to post I wouldn’t. You get a T for tacky.

So. My boyfriend and I have been shopping for a couch for the past few months. We eventually found bobs pit and had gone back about 4 – 5 times to see new additions to the sales room. My biggest complaint is how obnoxious the sales team is!!! Holy cow. Literally the second you step foot on the show floor, they all swarm you like piranhas. After the first few times, we learned to flat out ignore them until we made it into the the sales pit. Why? …and this piece of info might be as helpful to you as it was for us, the main floor sales reps cannot enter the pit and the pit sales associates can’t go onto the main floor. So if you feel like your going to get physically violent from their sheer annoyance, run for the restrooms or the pit!
Anyway what I ended up doing was two days ago we found a couch we liked but hated the sales assoc. helping us… I believe his name was Mac… he WOULD NOT leave us alone. So I went back yesterday, ignored every assoc. until I found a really old man hanging out in the corner of the pit. I went up to him and told him we was going to sell me a couch. From there on, the whole experience was a breeze. If your in the pit on central ave, go find john.
We are on our way to go pick up the couch now. So I will update my experience shortly.