Break To The Border

Ok if you’re leaving Rory Dolans late at night as they’re right next door but otherwise completely unreliable.

The worst cab company around, rude dispatchers, gross cabs with doors that don’t work. Smell of stale smoke. Longer waits that any other cab company around and most of the cabs are being held together by duct tape in places, all round unprofessional service.

I really don’t understand why they thought it would be ok to send me a car that was smelly and old looking. The driver looked like he had no idea where he was going even with the gps, stopping in the middle of the road to check his gps making last minute turns and exits, horrible so horrible I canceled my ride with them back home, a 10−15min ride took way longer than I’m used to from here on in I’ll do über instead

I usually don’t expect exemplary customer service from cab companies in New York, but this place?! I called for a cab from my house to the subway a few minutes from my house. The cab drove past my house and stopped and asked a bunch of crazy teenagers if they called a cab. Obviously it wasn’t theirs, it was the late 20s woman (me) behind him waving her arms yelling «over here». So then I called the number back and explained, the woman did NOT let me speak, she became immediately indignant saying that these guys are working in a Friday night and don’t need stupid kids wasting their time. Then when I would try and explain (I don’t know why I did that because after she became an utter C U Next Tuesday, I should have hung up and called another service at that point. As someone who works in customer service, if I could have given them 0 stars I would have. If you’re in the Yonkers area, look up all star or classic taxi service (they’re the same company), they’re pretty prompt and the people that pick up are ALWAYS NICE, no matter the time of day. I didn’t originally call because they’re farther away from me, but next time I’ll just wait the extra 5 – 10 minutes. Oh and break the border, if I go farther than the 4 train and go to another town, they charge RIDICULOUS prices. Usually I get charged about $ 25 – 28 from Yonkers to white plains, they charged me $ 42!!! Phew… rant over.

I regularly use Break to the Border for transportation from Yonkers to NY airports. I’ve never had any problems with them.
Cars are on time and clean, the dispatch is polite, and the drivers are safe. All you want in a car service.

I have used this car service for my family and self to the airports and to NYC. They are courteous, reliable and affordable. I highly recommend Break to the Border!

DO NOT USE THIS COMPANY… EVER! First of all, their cars are always breaking down. Ride in them and you can feel and hear all kinds of creaking and grinding noises. They have transmission problems. Cars are always stalling… just what you need when you are going to the airport!
I have requested a certain car for an airport ride, like a town car, and they say «Sure, no problem»… and show up with a beat up mini-​van with serious suspension issues. The dispatchers will chew you a new one if you dare complain or tell them about your poor experiences or ask why you didn’t get the car you requested. These people have no manners and have no idea what customer service is. Oh, did I mention… they ALL look like ex-​cons that did major time in jail. As a matter of fact, I would bet on it!
You have been warned!

Horrible!
I called for a taxi cab at 12:05 and they were there to pick me up within 3 – 5 minutes. As soon as I got into the cab I noticed there was something wrong with the cab itself. Apparently the transmission was not working and we couldn’t accelerate over 30mph. The guy dropped me off at a gas station and 3 minutes into being dropped off I called dispatch and they said that they knew of my situation and will send someone right over to pick me up. I told them that I have a 1pm doctor appointment (I live no more than 10 minutes away from the doctors office) and if they’re not going to be on time to please let me know. The dispatch said the cab was 1 block away and I thanked him and hung up. Another 7 minutes go by and I called them to find out what was taking so long. I told him that this was inconsiderate and he said «we’re not helicopters» told me I should walk the rest of the way and called me an asshole.
I will no longer be using your services and I hope no one else does either. You guys are the assholes.

Used them last night to get from my brothers place in Yonkers to the closest 1 train in the Bronx. The dispatcher was polite as was the driver, and they sent a car big enough to fit my family of five.
The price was comparable to what I paid earlier in the day with a metered taxi. I will be using them again.

TERRIBLE COMPANY. They quote you one price over the phone and then charge double. I would advise not to use this company but if you do, don’t book based on their flyer — be sure all the details are covered and don’t give them your credit card number until the trip is complete. In addition to the double charge — the driver never contacted us on my cell when we returned and he was not waiting outside even though we were travelling with an infant and a 4 yr old. The driver left a message on my house phone — I’m waiting at the airport with both cell numbers we supplied to the company. I am going to report this company to the Better Business Bureau and every other Yonkers office overseeing car services. I wish I had read the reviews before I booked. The comment from Bonnie is right on track. Save yourself grief and use another company.
Phyllis

NEVER EVER EVER USE THIS CAR SERVICE. The day after my ride, the owner accused me of being 20 minutes late for my 930pm ride, but I was IN THE CAR at 9:29pm. When I told her that I was not late, she attacked me and told me that I was picking a fight and that I am disgusting and was wasting her time. I found her extraordinarily offensive to continually abuse and accuse me of something that I did not do.
I am sorry, Marisol, that you have to exist at all. You are a nasty person. It will come back to you.

This service is awful. The owner is rude and unprofessional. I wouldn’t go near them.

I’ve used Break to the Border twice (for airport service), and both experiences have been very positive. Always on time (last time the driver arrived 10 minutes prior to scheduled pickup time) and the drivers are friendly and professional.
Service to Newark is a bit on the pricey side if you live in WestCo, but they always include tax, toll and tip with their price once you book your appointment. And well– they get you to the airport on time, which is what matters the most.