Cvs Pharmacy

Second poor pharmacy experience in less that 3 months. I have DC37 prescription benefits and have used a number of chain pharmacies over the years due to work locations and moves. I’m certain that I have filled Rx’s at the CVS on e161st for example. So when I tried to fill Zithromax for pneumonia during the legionnaires scare, I was surprised that they wanted the card (which is just a piece of paper now – cheaper. In an effort not to grow old waiting, I offered to pay CASH, and was sent BACK to another line. I gave up after 20 minutes.
Yesterday, at about 10 – 10:30 pm, we tried again. My wife had gotten a robo-​call that a Rx for our daughter was ready. She goes in, is ignored by the pharmacy staff for 10 minutes, and is finally told that the Rx may NOT be ready and that there is no «profile» for our daughter, so go wait in the OTHER line. Behind someone ELSE who was being ignored. REALLY? How, and WHY did we get the call, then. And why is making jokes with your co-​workers about «past your bedtime» more important than «I’ll be right with you» or «welcome to CVS someone will help you soon» or SOME acknowledgement.

I think this is one of the best cvs stores I’ve been to. And I’ve been to quite a few.