Lord & Taylor

Lord & Taylor should be embarrassed that this store carries their name.
Christmas non withstanding there is never anyone to wait on you. You get good exercise Making laps around the store looking for an open cash register.
The dressing rooms are so full of clothes that have been tried on but no sales associate to put them back or organize the rooms. You step around clothes left on the floors. Nice right for such an «upscale» store.
I too would rather go next door to Sephora for cosmetics and colognes.
A much larger selection. And you know the price.
Plus the sales associates at Sephora approach you for assistance. Instead of having to ask for assistance and made to feel you are interrupting their gab session on the RHONY. Not sure how they make commission or their quotas.
Management needs to take a good long look at the lack of customer service or this little boutique of a store will be shutting it’s doors.

First off let me say that I’ve never had to write a review about any restaurant or clothing store until today. I was so furious and offended by the event that occured today in this store… I went to purchase some items today, and i noticed a customer doing a transaction at the BCBG section. The sales associate did not know her job too well because she called for backup, which is ok for someone who is newly hired. However, i’ve seen this associate plenty of times to know that she is not a brand new employee. The same customer still shopped around after her transaction was complete. I was looking at makeup products, and the sales associate came up to the customer and stated «where is the dress» as if she stold something. The sales associate made a mistake and accused the customer. Lets just say the sales associates working in the BCBG department are very racist, rude, and disrespecful. They embarrassed this woman in front of everyone in the middle of the store instead of being professional and pulling her to the side to talk.

This store is OPEN! However it isn’t a great store. Limited selections and somewhat pushy sales staff. I went in today to by a birthday gift for my mother. They had a limited selection of jewelry. The clerk showed me everything I wanted to see but had difficulty telling me what some items were made of. I liked a bracelet made of pearls and some blue beads that looked like Lapis. The clerk didn’t know what type of stone it was. In fact she didn’t seem to know what Lapis was. It may be just me but I think that if you’re going to sell items for $ 400+ your staff should know what they are made of.

Not once not twice but three times I had an issue with shipping. Shame on me for having gone here the third time. Let me start off by saying I came here early June 14′ to purchase a dress for a wedding. I found one at a great deal however it was the last one and had a small tear and so it needed some seamstress work. The saleswoman charged me and sent my dress to the in-​house seamstress and when repaired it would be then be shipped… Waited 3 weeks nothing. Called, nothing no one knew where my dress was and not to mention the destination wedding was in two days and I was to leave the next day. Finally after 4 – 5 weeks my dress was found. Tada! Smh a little LATE! Second I had purchased another dress that same day visit and needed a size up from what they had and so again purchased and waited for delivery. A dress arrived but nonetheless NOT the dress I ordered!!! Third one is a «charm» I came in early October bought a gorgeous dress and had fallen in love with another dress but again needed a size up so here goes my shame I ordered paid and NEVER got my dress!!! Uuuugh finally after numerous attempts I got my refund unfortunately the dress that I badly wanted was out of stock and can no longer be bought :(In addition I was given a measly discount of 15% for future orders. Yea okay NEVER AGAIN!!! I will say one positive they had a young male manager I don’t know his name that initially helped me with the missing (seamless) dress and when I tried to speak with him regarding the latest issues I was told he no longer worked there. Too bad he was the only willing employee that wanted to help and make sure I left a satisfied customer!

This store is open!

One of the best store around Westchester Ridge Hill. I always find good deals here, besides the text you receive from them about their sales. Still once you go there you always find something good.
Good qualities and nicer brands although limited in style .it’s still a good place to shop. Pricey depending on your needs. It’s Lord & Taylor.
The staff are friendly and helpful, they maintain a good service to their customers.
The rest rooms are clean, the store itself is well arranged and tidy. The Glass building an awesome abstract…
Lots of parking lot around. The best thing you have free 2 hours to park with them.
Well definitely an ideal store to shop around.
Good deals, good site, good store.
A good place to shop.
I recommend it to all.

Mom and I love this place! The shoe department is magical. The cosmetics department has skilled makeup artists. Yay!

I would shop here but they took away their beautiful women’s section. They said no one was purchasing it so all of it went to other stores. It is a shame. what they needed to do was bring people in, do market research and send plus people specials. So now I have to go back to east Chester to that lord and Taylor. I was so psyched to have this one open and I did but a good bit. Closing the women’s section is a bad move. Do you think we all want to go to TJ Maxx to their fledgling section?

Love this place great selection. I really liked this place when it first opened however now things are really spread out. I guess more money to spend!!!

Really, how pretentious they no longer carry women’s plus sizes. Does it tarnish your image? Sales girl said no. No reference to other store just no like you shouldn’t ask.

Good bag sales and quality merchandise great staff

It is such a shame this place is so pretty and the space is being badly used. They really need to step up their game. They need more makeup counters and they definitely need to organize the store in a different way to stock up on more clothing. I honestly think there is not much of a selection here. The shoe section is my favorite part of the store.

Ridiculously great sales. Ridiculously nice employees. Ridiculously amazing architecture.
This is definitely one of the nicest looking store buildings I have seen. Designed like a glass fun house, the exterior really pops and I’ve been watching its construction since they first started. Finally it opened a couple months ago and I’ve been able to enjoy its wonders.
An impending work schedule required more formal wear, so I hit up their selection of blazers which I found pretty impressive (range of styles) and pretty well priced. I found one in particular that I loved, but they didn’t have my size (38R). So I wandered around in bewilderment and then saw a mannequin wearing the blazer I loved. Some instinctual tick nudged me into somehow believing it was a 38R.
An employee undressed the mannequin for me. It was a grueling process, pins flying everywhere and an unbelievably hard to unfasten set up. It took so long that I felt increasingly worried that it was not a 38R, and that I had just wasted this kind man’s effort and time. Amazingly, it WAS my size! The employee took so much off of the initial price I couldn’t believe it. Originally $ 300, on sale for $ 150, gave us a 20% off of that and then a 10% on the entire order all together, and this amazing blazer came out to under $ 100!
You won’t find a deal like that anywhere else! And an employee that would out of the blue do it for you. I’d like to thank both Lord and Taylor for this.