Safelite AutoGlass

Dealing with corporate phones is a horror, deal with store you intend to do replacement in. Those people are more than helpful, I spent over hour trying to get to local store and finally my insurance company finally got to them. They seem to think they are only act in town but they aren’t. If possible next time only maby.

Got a rock chip on my 2015 Durango R/​T. It was about a quarter size on the passenger side windshield. I was gonna let it go but I kept fixating on it… Called my insurance company and they asked some basic questions about size etc… and then they setup the whole spot for SAFELITE for me and emailed me a confirmation with all the info.
I had replaced an entire windshield here a few years ago… On my old beat up 4Runner. Not OWM just wanted anything done bc cR had 200K miles. And while the employees are on the youngish side (20 – 25) this company has the hi tech equipment /​process down tight. If u can work an iPhone u can fix a crack with the proper training n tools.
Plus all these kids have their own custom cars parked there and they obviously love detailing. Age is meaningless in certain situations… U could do a crappy job for 20 yrs. lol
So… I show up and it’s right off I-​87 southbound by Cross County pkwy… on the service road. Doesn’t look impressive but people were very friendly n all introduced themselves and were very cordial.
Naomi (@the front desk) apologized and said they were running a little late and my car would be done in 90 mins from now but they couldn’t start for about ½ hr. She was so nice n sincere you can’t be upset. Plus under 2 hours is still fairly fast… I mean if u want it done correctly.
I said cool… less than 2 hrs is fine if they do s Good job.
I went over to the gas station 100 feet away n got some munchies and between that and my IPhone I’m all set.
After 2 bags of chips the technician (Edwin) introduced himself and explained the procedure to me and away he went to start. 40 mins later work done and awesome job… I am extremely neurotic about this car and I was completely impressed at how good they made it look.
He even straightened out my crooked inspection sticker. Loll
NYC driving u gonna get chips dings etc. so it’s not gonna b perfect unless u replace the windshield. Me personally… if I had to replace windshield would go with OEM from a dealer… not a. Glass place
But for chips great experience!!!

I made an appointment for a Friday at 12 noon. After waiting for an hour, they informed me they would be unable to replace my windshield because they just realized the glass they had for my car was broken. The woman at the front desk asked if I could come in the next day, Saturday, and I told her my schedule was tight that day so only if they I could go in at 9 a.m. which she agreed and told me «see you tomorrow at 9» before I left the shop. Today is Saturday, the morning of my appointment, and when I opened their confirmation e-​mail to get their address for my GPS, I noticed that the appointment time on the e-​mail was 12:00 p.m. So I decided to call them to make sure they could take my car at 9 (as I originally requested) before I made the trip to Yonkers. The woman who answered the phone said that my appointment was set for 8:00 a.m.!! When I explained to her that I had requested 9 a.m., she answered with an attitude «well we have 8, didn’t you check your e-​mail?». When I told her the e-​mail said 12:00 p.m., she said I would have to speak to someone at the Yonkers location and transferred me to the store. No one picked up the call, which I’m not surprised. When I got online to look up the Yonkers location direct phone number I ran across all the negative reviews on Unilocal.So instead of calling Safellite to try and get this straighten out, I called Geico to cancel my claim with Safelite and made an appointment with 4 Star Auto Glass on Boston Rd in the Bronx (which is close to my house and has good reviews on Unilocal). I definitely do not want these people touching my car after reading all these reviews. Thank you Unilocal

If you have a BMW or car with rain/​light sensors on the windshield then DO NOT take your car here. I repeat DO NOT bring your car to these kids working here.
They replaced my original BMW 3 Series windshield with a generic windshield and not only did they NOT put back on the rain sensor but they some how managed to misplace the sensor’s crystal lens (the purple crystal that tells the car when it is dark and raining) in the process and never told me about it until after I left the shop.
I had to discover the broken sensor module in my cup holder and realized my auto wiper blades and auto headlamps were not working at all after leaving their site.
I returned to the shop and only got rude confused replies from the kids working here so I had to ask for the manager who only told me they were aware of the sensor crystal breaking off and were in the process of ordering a new one. This was late August 2014. I called back numerous times only to be told the dealership was sending the part. In early October I ended up calling the main Safelite number to complain and to get some sort of help. I got nowhere. I even called my insurance company who actually contacted the BMW dealership for me and was told no such part existed. You can ONLY get the crystal sensor attachment when installing a genuine part# BMW OEM windshield. So basically that let me understood that Safelite was BS’ing me the entire time about ordering the part.
Said and done last week (June 2015) I eventually ordered the part myself from Amazon and installed the crystal myself. After a year without auto headlamps and working wiper blades.
If you are replacing a basic windshield on a basic car then this is the place for you but if you have fancy stuff on your windshield that makes your headlamps and wiper blades function then tell your insurance company you are taking your car to the dealership.
Don’t let these kids butcher your car. The employees here are not the grown professionally dressed men you see in the Safelite adverts but the kids that race cars in the mall parking lot.

June 2014: In 5 days this miserable company with the store located in Yonkers, NY has replaced the windshield twice, damaged the side moldings, broke a wiper, ripped the lining near windshield on the inside and on top of that managed to RIP OUT the VIN number, which by the way is illegal. I have to now have it replaced a third time but this time I’ll be trying a different location. My insurance company sent me here by the way.
UPDATE: August 2014: took the car to the Manhattan location and they stated that the best thing to do was to contact BMW and order the VIN plate, which by the way has to be ordered from Germany. I appreciated their honesty. The manager was great. BMW did the windshield at the end of it all. Thanks BMW!

Windshield had a crack that was getting bigger and bigger and needed to be replaced. Set up an appointment with Safelite through their website, a team came out on time, with a reminder call the morning of too. 2 technicians came out, did the work, and were done within an hour. They took extra care to align and restick the inspection and registration stickers, my EZ-​Pass mount, and took care of extra wiring I ran through around the windshield area.
Top notch service, thanks guys!

Unfortunately, this is my second time in 1 year replacing my windshield here and granted, the work that was done was fine. Nothing to complain about there, except how long it took. (They gave a window of 60 – 90 minutes and it took 3 hours.)
Both times I’ve been here, the girl behind the counter has been rude and short tempered. Different girls, might I add. I understand they probably get a lot of pissed off customers who don’t want to pay and/​or wait but when I simply ask why it’s $ 100 more this time than it was last time when I’m getting the same thing done, don’t roll your eyes at me and act like it’s such a pain to pull up my history and look. The answer was «We’re using a different company now.»
Needless to say, if I had somewhere else as convenient close by I would have taken my car there. But I don’t…
Update: I would like to say that I’m changing this review from my original 2 stars to 3 bc when I went to pick up my car, the girl behind the desk who was moody and rude before seemed to have collected herself and was quite pleasant even though it was 1.5hours past closing time. She also gave me a discount for my troubles. Much appreciated.

The service was excellent. The workers came to my house in a timely manner. They were done in 10 minutes. However, I was charged 406.00 for the work, of which only $ 34.99 was the fee for mobile repair. The same window was vandalized four days later. I contacted Buddies Auto in Hunts Point, NY (The Bronx), drove my car in and with labor and parts the job cost me $ 87.00. I think it is egregious that Safelite Auto Glass charges 5 times the amount for the same part and labor as a local competitor. Even when one factors in the convenience fee of coming on site.

THIS PLACE IS THE WORST AND DO NOT EVER COME HERE. First they ordered the wrong back glass for a friend’s Ford Explorer (long story, wife borrowed car and shattered back glass backing into a parking spot). I came to this location last Saturday after I was told they could not come to my house because of the weather. I asked them where the glass was because I wanted to have my friend’s car fixed ASAP. So, I learned the glass was at this Yonkers Safelite location. When I got there I was told it wouldn’t take long for the glass to be put on. Only problem was the glass was wrong and did not fit. The guys there told me repeatedly it’s not their fault, they were sent the wrong glass, etc etc. I don’t care whose fault it is but when you are an auto glass replacement shop, it is your job to replace the glass. Anyways, they now say the car will be ready on Tuesday and that they are ordering directly from Ford. LIES. The car was ready by Tuesday but that is the end of them telling the truth. I just got off the phone with my friend, the car owner, who told me that he cannot lock his car because the back glass does not line up correctly and that the lights inside his car were manipulated so that they would not indicate a door is ajar, which it is because these clowns put the wrong glass on the car. So not only did they put the wrong glass on but they intentionally tried to hide that fact! I used Safelite years ago and it was a seamless process. This time around could not be any more opposite. I have never experienced such a lack of professionalism in my life. How a national company is still in operation with service like this is beyond me. All I can say is that I would not wish this service on my worst enemy. Pathetic.

Waited all day for an at-​home windshield replacement. The technician could tell within 2 minutes that the molding would also need to be replaced. Since they didn’t send him with any replacement molding, he could not replace my windshield.
Informed me that the molding would be an additional charge and left without apologizing (or, most importantly– replacing my windshield, which I waited all day for them to do).

Broke rubber molding not pertaining to windshield. Dirty and broke interior post molding then told me he didn’t touch it. 2^nd glass installation by 2 different Safelite site and neither could do job and look like nothing ever happened. Very disappointed ill take my business elsewhere next time. Word of mouth goes a long way.

I have some luck. Took a bolt to the windshield courtesy of the NJ Turnpike and basically had a little bullethole looking crack.
Allstate made the arrangements and I ended up here with a 1:00pm appointment. I’m always early so I showed up a bit before 12:30. The guy looked at my windshield and told me I may or may not need a new one. No loss either way, thanks to glass coverage.
Less than half an hour later I was driving off, with a lifetime guarantee on the resin work. There is still a hairline crack but I’m told it’ll hold and if it doesn’t, the windshield will be replaced.

The windshield on my Mini was the owner of a creeping crack, and I was overdue on my car inspection. I had to get this windshield replaced so I could pass inspection. When I made the appointment, I was told it would take about two and a half hours for the total replacement. No problem. I needed to get it done.
When I got there, I parked in the lot assuming they would pull it in to the shop. Not so. They started working on my windshield where I left my car. It took just over an hour for them to replace my windshield, and I was on my way. Nice job! Quick service and no problems with my replacement. I will be back if I ever need another replacement. Recommend!