Westchester Smile Design

Had some temporary dentures put in that were ill fitting, left gaps and i looked ridiculous and didnt want to smile or talk so people wouldn’t stare at my mouth. The office and the dentist’s reaction to my displeasure was that «they are only temporary», never caring that we have lives and professions between dentist appointments and need to look and feel our best. They killed my confidence to smile until the regular dentures are made. We’ll see how that goes this month. I wanted implants but they cost an arm, a leg and a foot! This place doesn’t seem to care how their dental work affects you or your everyday life. Will be looking for another dentist very soon!

Dr. Shay is phenomenal. He had handled every appointment with professionalism, charisma and ease. I used to be terrified of the dentist since I’d always get hurt or cut in my previous experiences. He is extremely honest. I recently obtained dental insurance and prior to this he was honest and wasn’t out to get my money (which I was paying out of pocket). I originally went in for porcelain veneers and was told I didn’t need them. I really appreciated his honesty. The staff stays a little late to accommodate my late work schedule and he has yet to hurt me or scare me. He genuinely cares about his patients and their dental health. I am a permanent patient!

I have been to Smile Design in the past and was disappointed under the old management. However, I decided to give it another shot. Today I had 8 teeth removed by Dr. Arnold. I must admit, I was not looking forward to this visit. Dr. Arnold and his assistant did an excellent job. I was wide awake. I can actually say the entire procedure was painless. I also had dentures installed, by Dr. Shay, they are called immediates. So far, so good. I do recommend this dental office. I also find that the ladies at the desk are nice and respectful. I really cannot complain. Everyone has been kind and helpful as far as I can see.
Another aspect is the place is clean and comfortable. I was greeted with smiles.

Never come here !! Worst place ever ! I made an appt for a cleaning and a filling that fell out. They fit me in right away– when I can for my spot. They took 2 X-​rays — why bc they were never planning on doing the cleaning. They claim I never said that on the phone. The woman who made the appt came running at me with her finger waving saying I have an attitude and that I never said I needed a cleaning. She had to be pulled out and escorted out of the room. I he to call the police bc I felt so threaten ! Now waiting for the police to come !!

This guy is a joke. You walk in and all of Yonkers has the same appointment time as you. Dr. Shay is over scheduled, money hungry, and provides fast, poor quality of care. Had a filling that took all of 1 minute and hurt for two weeks after. The receptionists are uneducated and rude. I would recommend the dentist directly next door instead

The front desk staff is only partially helpful. Dental hygienist is rough and I didn’t find the cleaning to be thorough. Dentist is friendly. If you have a Medicaid managed plan, you may as well as come here. If not, don’t waste great dental insurance or your own money on this place. Go elsewhere!

The ortho is only in one or two fridays a month, AFTER 12 and leaves at 5! Have fun explaining to your job why you need to leave work early 1 – 2 fridays a month!

The new management here is fabulous. Shai is a charming and upbeat guy.
He has this new device that allows him to create a restoration in his office. First he drilled out the bad part of my tooth. Then he used a device shaped like a toothbrush to scan inside my mouth. A special computer created a model of the teeth from the scan. Then he used special software to design the inlay to fill the hole. He pressed a button and 5 minutes later a milling machine the size of an inkjet printer had carved out the inlay out of some color matched porcelain. He buffed it up and it fit perfectly into my tooth. It was the most amazing thing!
I used to have to wait two weeks while the restoration was created and sent back. I hated the temporary tooth that always fell out.
I never expected to find a dentist in Yonkers with better technology and training that the ones I once went to on Park Avenue. Highly recommended.

I’ve written a review before and got placed on page 2. Maybe my review was too positive! Well, here comes another — I had a new bridge put in last week (and two veneers) top front teeth. I think it’s perfect but I had to give it the «family and friends» test! Passed with flying colors! I think the best compliment was how natural they look.

Dr Shay is a solid new dentist who took over this office. I had an emergency and Dr. Shay took great care in making sure I was pleased with his work before I left the office.
I have to get an implant and will re-​review my experience of getting major work done here…

The dentist there is unprofessional and provides poor quality of care. I would not recommend anyone wastes any money to this establishment. Only nice thing about this place is there is ample parking.

WORST DENTIST EXPERIENCE EVERRRRR!!! I bought a groupon for teeth whitening and I would rather have chewed on glass to cut my gums up, then mouth washed with bleach, then pull out every tooth in my head with a pair of pliers… that would have been only slightly less painful then going to that hell hole and having my teeth whitened!!! My teeth were all spotty for days and the worst part was they burned the inside of my lip and they acted like it was normal. The burn on my lip was the size of a dime which stayed there for 2 weeks! I couldnt eat hot food or drink hot liquids! The girl who did the proceedure is definately NOT a dentist nor should do any dental work until she gets a green card! The dentist came in, looked at my teeth for 3 seconds, said OK, then left. WTF! DO NOT GO HERE UNLESS YOU LOVE PAIN!!!

Terrible office. The receptionists are soo rude and unprofessional. They gave me an appointment for my mother and I at the same time yet while i was there they informed me that only 1 of us would be seen and that i have to reschedule because get this, my mom took «too long» filling out the new patient paper work. Are you kidding me? When i tried to make my case the receptionist would not listen, gave me attitude and kept saying «you just have to reschedule». I have never been treated so rudely before and it goes without saying that I will NEVER be going to this office again. Beware!

I had a TERRIBLE experiences at this office! I should have seen the red flags from the start! I called (3 times, first two times placed on hold for 20mins each total of 40mins…) just to make an appointment to get a cleaning and to possibly see the oral surgeon; on the 3^rd attempt she aked me to hold and I said «NO»! Guess she didnt like that very much because, she was EXTREMELY rude, unprofessional and had TERRIBLE telephone skills.
As I arrived to my (10:00am appointment) at 9:45 am, I signed in, sat down and was never even asked if I’d ever been there before. I had to make the iniative and ask if there was any paper work I needed to fill out, and if in fact they needed a copy of my insurance car and/​or photo ID.
I waited OVER an hour to see the hygenist, 20 minutes for X-Rays…then waited, and waited, and waited… (for a total of 2 hours and 15 minutes in the office); before I politely asked the front desk (with Dr. Calian HERSELF present) that I’ve been waiting for over 2 HOURS and when will I be seeing her?! The doctor totally ignored me and never even acknowledged my presence!!! UNBELIEVABLE!!! I walked right out! I didnt go on a RAMPAGE because there was a child present. Do yourself a favor… DO NOT go to this office!!!

I had a fear of going to the dentist after a painful experience and thought that Westchester Smile Design would be different. They made me comfortable getting work done but that’s it! The billing is very deceptive. The staff has very unprofessional telephone skills and will keep you on hold for 20 min. straight without returning to the phone or suggesting to call you back. Unbelievable! Just because the person that does the billing has worked in the dental area for a number of years, she will try to also read your x-​rays and tell you want is wrong with your teeth and then sit down and bill you. Unbelievable!!! Finishing my invisalign treatment has been a nightmare. The Ortho will «never» suggest refinements and will send you out the door looking like bugs bunny and tell you, «you are all done and your teeth looks great, honey.» If you have problems after getting refinements, good luck getting service and your calls returned. At this point, your bill is paid so you are just an annoyance to them. Unless you want to pay big bucks to be frustrated, stay away from this dental office.
ALM

I had two TERRIBLE experiences at this office. I made an appointment for a routine cleaning and was kept waiting for over an hour. The waiting room was crowded and there was a television that no one was watching that was blaring cartoons. When they finally took me, their hygenist STILL wasn’t ready for me, so I sat in a chair for a while, got a consult with the doctor, and was told to reschedule the cleaning (which is why I was there in the first place.) I rescheduled for a few weeks later, was kept waiting 20 minutes this time (television still blaring, ugh). The cleaning was incredibly painful. Then I was told I had to have x-rays…but had to wait in the waiting room again before it could be done. I waited over a half an hour (for a total of over 90 minutes in the office) before I politely told the front desk that I wouldn’t be waiting any more, and then I left. Bad news. Don’t go to this office.