Affordable Water Heaters and Plumbing Inc

This company was a complete disaster. They came out 4 times, were a no show on the 5^th time and never fixed the problem. Elston was the first one out. He looked at our water heater without even touching it and delcared «I know what is wrong». You need a new thermal coupler. I then went inside to research this and found out this is a $ 10 part which they wanted to charge us $ 536 for, including about 30 minutes of labor of course. When we mentioned this he says «I tell you what I am going to do. I am going to throw in a thermostat but that is between you and me ok?». So, he puts in the new thermal coupler and thermostat and lights up the water heater. Next day no hot water. So we call and Mike comes out. He was instructed to replace both parts again because perhaps the first parts were faulty. This time he waits a full cycle and declares ok you should be fine. Next day no hot water. Mike comes out again and lights is up and waits for another full cycle. At this point I asked, «what happens if tomorrow we don’t have any hot water what do we do then?». He responds «call your local priest». Sure enough next day, no hot water. This time my husband specifically asks for someone with a great deal of experience to come out so we can get this taken care of once and for all. We’ve had no hot showers for 5 days at this point and its getting old. I’m taking notes on how to light the pilot, we’re getting anxious and we’re just not having a great deal of faith this company is going to do the job. So, do we get someone with experience? No we get someone who just started with the company. Michael actually was the nicest and most empathetic to our problem of all of them. He calls his office and is instructed to not do anything further (at this point the pilot won’t even light for a full cycle, as soon as you take your finger off the button it goes out). We are told Byron, the head hancho technician who is they best guy will come out between 10:00 AM and 12:00 PM the following day. No show. We call at 2:00PM to find out why Byron did not show up and were told no one was scheduled to come out at all. Mind you ALL four times they came out they were two hours late and we have wasted 20 hours of our time waiting for them by the 5^th time. My husband explained to the dispatcher that this was totally unacceptable and got rudely treated by the dispatcher. Ten minutes later we call back and ask for a corporate number. We get transferred to accounting and they inform us they will refund our $ 536 because «apparently we cannot fix this water heater» and «we have too much money into this». That was a selfish stance to take and extremely poor customer service given all we have been through, but at least they did refund us. They are incompetent, untimely, rude and scam artists. Our hot water heater needed a new burner plate and they could not even figure that out in 4 visits, not to mention getting stood up on the 5^th appointment. STAY AWAY!!!