Andreas Boot & Shoe Repair

Great place to get your shoes fixed! I had a pair of boots that needed some serious love — the heels were really worn out, and the black suede was faded. I brought my shoes in on Tuesday and needed them done before Saturday and he said it was no problem! The heel repair cost $ 25 and the repainting or redying (I’m not too sure) of the suede was $ 10!
It was a little more expensive than I thought it was going to be, but for a pair of boots that I’m obsessed with and wear everyday, it’s totally worth it.
Super friendly service, would recommend to everyone looking to get some shoes fixed! I know they also do bags, so check that out too! They also take cards so that’s a plus!

I picked this spot because it was the closest to my house. Every woman should know a good show cobbler, they will prolong your investments. I just moved to the area and I think I found mine.
I could tell he was an honest man because he told me what I should and shouldn’t do in terms of his services. I got 3 pairs of shoes repaired and 1 shoe stretched. His repairs looked better than when the shoe was brand new? Stitches were perfect and that shoe stretching? Let’s just say, I couldn’t get my foot in the shoe, but now I can actually walk in them.
I will be coming back here again and again.

Had two pairs of boots repaired not high quality boots but some that I love to wear. they look just like new. Fast and friendly and very affordable. Will def use again.

Juan is the cobbler to take your CL for rubber red sold protector! & any LV repairs. He’s saved my bags & shoes. 5 stars!

Juan, the cobbler, offered great service and quality work. I feel the pricing was reasonably and turn around time was short, consider coming by to get your shoes repaired. They also provide work on purses and belts.

I’m here for dry clean my YSL handbag^+^ Thank you Adel and Juan

Really nice people, but they just botched my shoes. I would not recommend taking in your nice shoes. Maybe just simple heel replacement for one of your cheap shoes. I can see the uneven cut on the glued sole replacement. Really bad.

This is not Factotum. The employees there are not experienced. I have been taking my designer bags there for years for all major to minor repairs when it was Factotum I was always satisfied with their work. Be specific with your requests. I brought in a bag and the employee said that it would take a week and that the seam just needed to be resewn. I go to pick up my purse and it was glued instead of sewn. I was so disappointed. let alone the glue was still wet. I even had to wait to pick up the purse because it was not ready on the appointed day. I will not return to this store again.

DON’T GOOOOO!!!
I have NEVER been treated so rudely in my life.
Nor have I ever had as bad of a job done with any item for any service as I had at Andrea’s.
I took my $ 400 Botkier purse in to be dyed as the color had faded /​rubbed off from a lot of wear. Inside the pocket on the outside of the purse was the original color. It was a silver taupe.
I had my assistant drop it off and they were to match it.
We picked it up the first time, and it was LITERALLY the color of mercury. Hideous!
So we took it back.
One employee named Steve said to allow them to try again. Attempt number 2 returned a drab and dark battleship gray. UGLY and DEPRESSING!
So, I asked for a refund and Steve insisted on another try. So attempt #3 again revealed a silver mercury color. Steve is NOT the «dye guy». HIS name is «Adell» (sp?).
I called to try to speak to the owner, whom I was told by Adell is named Mike. But Adell said «NO!».
He said HE was the one who dyed it. I could talk to HIM. I explained the story. He interrupted me and talked over me insisting we ordered the color over the phone and I told him that was not true. I told him I wanted a refund. He said NO!
I told him he can give me a refund of the $ 80 OR he can pay the $ 400 the purse cost me. He said NO to the refund, NO to allowing me to talk to the owner and furthermore, if he did any more work for me ever he would charge me HIGHER than normal! He told me to come in to the store and talk to him face to face! He creeped me out so much, I
will never go back. And I have now eaten the $ 80 and won’t be able to use my Botkier purse.
DON’T GO TO ANDREA’S!!! They obvioulsy do NOT know what they are doing. And the customer service is awful. Stay FAR AWAY from Adell!!!

I’ve been bringing my boots and shoes here for the past year or two and I’m extremely satisfied with the work done here.
I usually dance and walk the soles off of all my shoes and I always get them back better than they were before. I’ve had them reattach soles, put on completely new soles, replace eyelets and various small metal parts, as well as clean my shoes and boots.
I walk in, drop off or pick up, and walk out all in under 5 minutes. Fast service, great work, and affordable prices.

Took a pair of boots here to get re-​soled. The work was just ok, but the price was extremely high. I would not return here. Charges too high and customer service was mediocre — not very nice to customers.

I have been frequenting Andreas for about a year now, and I have to say that I have been very impressed. They have done a great job rehabilitating some of my favorite shoes from fixing a squeaky heel to resoling boots. I took one pair of leather riding boots in that I had worn throughout college (read: thoroughly neglected) in the snow and everything. They looked terrible when I took them in, but they came back to me looking practically new!
I haven’t done any shopping around but I find that the prices are reasonable, and I have experienced great customer service from them.

Got some heels replaced and sole glued on the gf’s boots. I also had them install a handle on an old guitar case — it was missing a handle. He has done work on other instrument cases and showed me a banjo case he just finished.
Glad I tired this place, and happy to finally have a handle for my case!

Great place to fix your shoes or purses that need repair. Price is great also and nice friendly people, I would recommend it to anyone.

Had an easy heel repair done on a pair of Steve Madden boots. Was a quick two day repair. Only $ 7. I’d come back for something easy but a lot of the reviews on here make me not want to trust them for bigger or more complicated stuff.

nope. never coming here again. I took in a pair of cowboy boots and a pair of leather loafers to be repaired. the guy behind the counter says he’s not sure how much the boot repair will cost, but that he would call me the following day to give me an estimate, and that the loafers would be done Friday. I never receive a call. I call on Tuesday, more than a week after dropping them off, and the guy on the phone is immediately rude. I tell him I’m calling to see if my shoes are ready and his response is a heavy sigh followed by «yaa, I COULD if you give me the last name??» so I do, he says the loafers are ready, then silence. I ask about the boots. «Oh, NO, those are gonna take a LOT of work.» When I dropped them off I told them money was no object, to keep them as long as they needed as long as they got fixed. He then says its gonna be a two week job. I ask, «so, another week then?» Nope. He hasn’t even started them. I ask why and he said he didn’t know what I wanted him to do with them. I ask why he didn’t call, and he says «THAT’S NOT MY JOB.» What?! I then tell him to please fix them (since that’s what I dropped them off for to begin with, right?) and explain that they’re my boyfriends favorite boots. Then he starts insulting my boyfriend! Are you kidding me!!! «If they were his favorite, he wouldn’t have let them get this bad, etc etc.» Well I’m glad you know him so well. I. am. livid. TERRIBLE customer service. Never give his place another cent.

These guys are great! took my backpack there for a custom job, and they came thru with great quality in a good amount of time! very reasonable pricing too… I take everything there.

I initially visited this location because it was recommended to me by my father. If I recall correctly he had taken in a leather jacket for repair and he was completely amazed at what an amazing job was done on it and how friendly the owner was. According to my father he was the best, and after my experience I would have to agree. Not only was he friendly and greeted me with a smile, but he also took the time to explain my options when it came to my boot repair. My shoes look brand new and I would have to say he is very reasonably priced. I will most definitely be taking my leather goods and shoes to this establishment for repair in the future… I am 100% sold!

Horrible. This place used to be where Nordstrom would send bags purchased in their store to be repaired. I was told it was new ownership and since I really needed my bag strap fixed, I took a chance. I like to give small business owners my money over chain shops. Granted, my purse wasn’t high end, but it was a bag that is no longer made and it’s my favorite so I needed it fixed. It was a simple job I would have thought– for someone who does this regularly. Basically it needed a bit more rubber on the straps in spots where it wore off. I take it to the guy, he tells me it’s $ 25 and it will be ready the following Friday. I leave my info, INCLUDING MY PHONE NUMBER and take off. This place is about 20 minutes from my home. Flash forward to Friday, I arrive with my slip and ask for my bag. He tells me it’s not ready. I ask «why wasn’t I called?» He is tells me with a monotone voice. «I should have called. Sorry.» I was soooo pissed. Really? I drove over here for nothing? You had my number and didn’t bother to call? Do you not know that wasting a customer’s time is the #1 way to guarantee they will never be back AND you will never get referrals as result? I get to my car, fuming. I decide that I no longer wanted to deal with him. I go back and say that I want my money back, and I want my bag. You know what he tells me? «It’s not here. I took it home.» WTF? You took my purse home?!? I couldn’t believe what I was hearing! I ask him if it’s normal for him to take customer’s items home and he says he does. I was livid. So not only did I waste my time but my purse is now held hostage somewhere in his home. I told him how crappy his service was and his disregard for my time was insulting. He said he would deliver my bag to my home whenever it was done which was about another week later, which he did. After all of that, he tried to make good of the situation but the damage was done. To top it all off, he didn’t even fix the strap properly. It cracked less than a week later! What a headache. I will NEVER be back. Take your bags to Shoe Whiz in the Cerritos Mall. They do an EXCELLENT job! My bag is perfect now and is holding up great!

This place is called something else now and I think it changed ownership recently. But I went anyhow and had taps put on the heels of my husband’s shoes. Under $ 5 each, did the work as I waited. Left happy.

Andreas is a miracle worker! My shoes and especially purses were brought back from the dead! His pricing is fantastic and and will work with to make sure you get exactly what you want! Thank you so much!

I only trust my shoe repairs to this guy! He’s a shoe repair genius.
I grew up in Orange County and have been taking my shoes to him for years now, super nice guy and always does an excellent job. One thing that I SUPER appreciate is he talks out options with you so you don’t get stuck with a huge bill or throwing money at shoes that might not be worth it.
Side story (it has a point, I promise)
I have these pair of Steve Madden boots that I absolutely LOVE. I moved to San Francisco and pretty much wore them out. They were in desperate need of cleaning and repairing. I searched for hours on Unilocal to find a good shoe repair place in SF, before I picked a shoe repair shop to try out. The place in SF nearly ruined my boots! (That’s a whole other story and they will be getting a not-​so-​kind review from me) I came back to OC for Thanksgiving weekend and took the same boots to Factotum. Not only did this guy undo the damage from the other place, he made them look like new again. :D
Seriously…this guy is a shoe repair god. From now on, if I need work done on my shoes, I’m going to mail them from SF to my Mom in Placentia so she can take them to Factotum to get repaired. Yes, he’s THAT good.

This guy is a god. He has saved over 40 pairs of my shoes and really knows the definition of customer service. He honestly understands my love for my shoes and works with me on every individual pair. He brings his adorable kid in sometimes and loves to talk about music and Chinese culture; he’s not only your cobbler, but he’s also your friend. When my boyfriend’s belt ripped in half he went to the ends of the earth and back to try and save it for him. You complete my life!