Country Care Pet Resort & Wellness Center

I have used their services on various occasions for my fur babies for boarding, grooming, puppy daycare and walking. I have always been very pleased about the care that they take with my pups and the staff is always very friendly and accommodating.
I would definitely recommend my friends and family

Boarded my 6 year old cockapoo for one night last Sunday. I was nervous about boarding her since she’s never been boarded. Entire experience was wonderful! My dog is very attached and stresses out when I leave her at anytime. The staff was so nice and gentle with her. I had her groomed as well and she came out looking and smelling fabulous! She was very calm when I picked her up! I will definitely board my dog with them in the future! I’m so glad her first boarding experience was such a positive one! Thank you to the entire staff for taking such good care of my Brittany :-)

Wanted to update as I have used their kennel facilities as well now.
Last summer my girl had a 3 week sleep– over with half days in puppy daycare. She had such a good time and I know that because they texted/​emailed pics of my girl playing with her best friends and kept me updated.
Beyond that everyone at Country Care and Paws for the day have gone over and above for me and my girl. Unfortunately a family emergency on Jan 4^th required last minute boarding for an indefinite period. They were very flexible and caring and I was able to make arrangements for a friend to come pick her up when the dust settled. It was SUCH a relief during those circumstances knowing that she was safe and sound and I didn’t have to worry about her.
Both Country Care and Paws for the Day have always been there for me and my girl… I would not hesitate to recommend them to my friends and family!

Don’t want to go into details. Very nice staff, but for the sake of the pets, feel the need to share. When I picked up my dog, they gave me some other dog’s beaten up pillow. Returned half of the food I left for my dog, which led me to think she wasn’t fed. Ended up with a $ 1,000 bill for pancreatitis. Was able to get full credit for the stay and a sincere apology.

We became a regular there leaving our dog there whenever we traveled. However, the last few experiences made us turn away from them forever. Our dog came home with a cut on her nose once, followed by another cut on her leg another time. Both times we suspected maybe it was an accident from the groomer, or play fighting with other dogs, so we didn’t think it was an issue since the cuts were small. However, the last time our dog came out, she had a swollen eye! Again, if they were aware of the incident and it was an accident, we’d understand. But! The problem was that they never noticed it. Somehow our dog had a injury, (a pretty serious one considering its her eye), and from the looks of it, was left alone without any care or supervision for hours until we picked her up (right before closing). Her face was covered in what looked like tears, tissue around the eye was completely swelled up to the point where she can’t open her eye at all. Staff and owner offered a full refund of the dog stay and grooming, and a trip to the vet. Weeks go by the refund was never received. And they seemed to have changed their tone. From full refund, to blaming their groomer and possibly refunding the grooming cost, to finally, receiving a check in the mail for $ 15. Grooming was not just $ 15, so I have no idea what kind of prorated refund that was. We didn’t stick them with the vet bill either as it was crossing the weekend and our dog seemed to recover slowly after 3 – 4 days. I would never trust them to take care of my beloved dog again. 1 mystery injury after another without any acknowledgement. And not offering the refund that they promised tells me they’re all about the money and have no love or sympathy for the animals.

We boarded our 2 small dogs for a week. They shared a small kennel and we had them walked once a day. The cost for this was $ 500. I feel if 2 dogs share a kennel the cost should be more affordable. The gave a $ 5 discount per day for sharing a kennel. There was no discount on walking. $ 30 for a 15 minute walk. No discount. I will definitely shop around next time.

Kenneled my puppy here for the first time and was pleasantly satisfied with them. I went a month before to check out the place. The afternoon front desk girl was so nice and friendly. I was given a tour of the facility and had all my questions were answered. When it was official drop off day, the same girl too care of my puppy. She was so sweet with him even though he was a scaredy cat. She made sure to go through the list of everything I brought and I felt very comfortable leaving my puppy. This girl is probably one of the kindest people I have ever met and it is obvious how much she loves dogs and her job.
When I went to pick him up, I had him groomed. He was so clean and happy. I was thrilled he did not have the kennel smell that I have had from other places. The front desk girl on pick up was helpful (not as helpful as the first girl) but still friendly and knowledgable. I was given a report on how my puppy did. I was very happy with the place and my puppy came back super happy too.
I will be using them again for kenneling in the future.

We boarded our dogs at Country Care last weekend. They have never been boarded overnight before, and just have done daycare days at PetSmart, but we decided to give them a weekend to play while we were gone. I was happy with our tour and accommodations, however my dogs came home in pretty rough shape. My Shepard mix has a broken tail and my Lab has kennel cough. It has costed us an extra $ 500 in vet fees on top of the boarding cost. When we called about the tail situation, we were told that know one knew of any issues or why this would have happened. I’m very sad and irritated that this has happened and that no one knows how. The kennel cough is just an added bonus. We will not be returning to Country Care. I give them 2 stars because I was initially happy with everything until they came home.

This place is amazing! They take the best care of my kitty. He is always so fresh and clean after his vacation there. Thank you guys!

This is the only place I leave my dogs when we travel. The staff is great and the prices are reasonable for this area. Grooming services are great too but they fill up fast so make an appointment. Great location and now they offer doggie daycare too.

Wonderful caring staff. Excellent care and attention to pets!
THANK YOU from Desi!!!

When I travel, is usually board my dog with his trainer or we take him with us. Last month we used Country Care for the first time. I had visited several months prior and was very impressed with what I saw. The facility was spotless and it was obvious that the employees that work there love animals. There are other facilities closer to my home in Irvine, but chose Country Care over the others I visited.
I consider my dogs family and was a bit hesitant to leave Hunter in an environment that may seem to him like the shelter he came from. I need not have worried. He was well cared for by the team. I called a couple of times to check on him and the people who answered the phone didn’t act like I was the crazy dog lady, but more like a parent checking on a child. They were polite and professional.
I would definitely recommend Country Care and we will use them again. My sincere thanks to them for taking care of my baby.

I had to board my dog, Nikita, after having her for only a few weeks… so I was rather nervous about leaving her. I called every day to check on her and was pleased that the staff took the time to go and look in on her when I called. There are a lot of options for how much activity you can have for your dog and that was a plus because Nikita is a young active dog and I did not want her to be bored and have pent up energy. I will be using this kennel again during my next vacation. I know she was well cared for here,

My wife and I went here to check out a few dogs that German Shepherd Rescue of Orange County had available. The facility is nice & clean. The staff is very friendly. Parking is a bit weird as you drive in the driveway just past the facility sign and drive around in a «U» until you reach the parking on the other side. If we were closer I’d consider boarding our Sally there.

I have used Country Care many times in the past and felt the experience was good, the staff friendly, the facility clean and they were accommodating of my animals needs. However the last time I used them I had a problem which will keep me from ever going back.
My daughter picked up our dog for us on the day we were to return home and the moment she held our dog she noticed our dog had a fever which Country Care had not noticed and knew nothing about. Our dog was pretty sick actually and nobody knew how long she had been sick. I had to take her to the vet which cost me $ 170 in vet bills. My vet said she likely had been sick at least a few days given her condition and he felt that because the illness was upper respiratory it could have been a cleaner they use in the facility. I spoke to the owner of Country Care who was surprised and said he was heading out on vacation but when he got back he’d look into it and get back to me but he never did. I have never heard one word from him since our initial phone conversation. Animals get sick but the fact that nobody noticed disturbed me and the fact that the owner didn’t initialize an investigation immediately upset me.
What I was looking for was an answer as to what could have happened and information on how she was during her stay, who cared for her the whole time and what they noticed but I got nothing. I wanted to hear that Country Care did indeed care about my dog and would investigate. I would have provided my vets name and number so they could contact him but since I never heard back, they clearly were not interested.
The facility is good over all and I previously felt they did care about my animals when I left them there but the fact that my dog got sick and nobody noticed and that the owner totally dropped the ball will keep me from ever going back.
Update 8÷6÷15:
Although I appreciate the respectful response from one of the owners of this facility, I still wouldn’t be able to recommend them. My best guess is that their staff knew they would be in trouble for failing to properly care for my dog and they had another staff member call me claiming to be the owner. If that is not the case, I really have no explanation as to why someone called me claiming to be the owner when in fact they were not. Regardless, my dog was sick and nobody knew about it and there was no explanation. The whole point to kenneling my pets is so that I have peace of mind while I am gone and know that my animal is in good hands, safe and secure and very well cared for and not worrying that they are there sick or being neglected. I paid somewhere close to $ 300 for kenneling and then I ended up paying another $ 170 in vet bills and had a sick dog on my hands. My dog is a 4 pound Yorkie and it doesn’t take long for things to turn serious so it is imperative they be well cared for and intervention happen quickly when there is an issue. This didn’t happen and I can’t imagine what would have happened if we’d have been gone longer and our dog not gotten the care she clearly needed. It does make me wonder if anyone ever came and spent any time with her and took her out for play time, a service I paid extra for.

We’ve been taking our dogs here for MANY years. We love how the runs are air conditioned because our dogs in the past had problems with hot spots in runs that were outdoors. We feel that we trust Countrycare and the prices aren’t bad considering you know your dog will be safe and happy.

This place is awesome. They truly care about the animals intrusted to them. It’s always clean and bright and the animals seem very happy to be there. And they support rescue :-)

My dogs LOVE Country Care Pet Resort. It’s light, bright and clean. It’s clear the staff truly care about the animals at their resort. The owners also support animal rescue which is awesome. If you’re looking for a place to board your animals where they will be well cared for and loved, this is the place.

It was a last minute need and Country Care Pet Resort saved me.
A rescue group that I know uses Country Care when they are in need and a foster family isn’t available. Knowing how much the group cares about their animals, this was enough for me to feel safe leaving a dog here.
When I arrived, a friend from work was dropping their dog off here. If I wasn’t feeling comfortable before, I certainly was now. This place had to be okay.
For just a bit more, your dog can get daily playtime. They are careful to not let dogs mingle, which is great if you are a bit nervous with how your dog (or someone else’s dog) will behave when you aren’t there to supervise. You even have the option to pay for daily walks of 15 – 30 minutes.
The next time I dropped the dog off here, she wagged and rushed to greet the workers. Now, she is definitely people friendly, but I felt my heart relax even more when I realized that she liked the staff.
Normally I prefer to take my dogs with me. Sometimes that isn’t possible. When it isn’t possible, Country Care Pet Resort has my business.

New owners are attentive and understanding. Their first goal is to take care of the animals as best as possible. Procedures have been changed and renovations have been made. Staff it top notch and you can tell they love the dogs. Talk to anyone of them and they know what they are doing! Love country care and will recommend them to all of my friends and family!