Enterprise Rent-A-Car

Worst rental experience ever! My friend and I booked two SUV’s online for our annual Father’s Day trip. We both received our confirmation numbers from Enterprise and arrived early to pick up our reserved vehicles on the scheduled pick up date. To my surprise we were both advised that they did not have these vehicles and that they were sold out from days prior.
Understandably we were a bit upset and requested assistance in locating similar vehicles from other Enterprise locations. We were told they could provide us with phone numbers and that we could do the calling ourselves since we were the customers.
We later learned that the unprofessional individual that was assisting us was in fact a manager or assistant manager named George.
While still at the Yorba Linda location calling other locations, we witnessed firsthand this subject’s unprofessionalism as two other customers got into confrontations with him over his inability to do his job.
I will never rent from this location ever again. The worst employees ever!
We eventually located vehicles at a location in La Habra and were both completely satisfied with the employees at the La Habra location who went out of they way to accommodate us.

Slow service at eight am. Visible disappointment when I didn’t upgrade my vehicle to higher price point outside of what insurance covered. Customer service went way down thereafter.
In fact when I asked if anything were to come available that would be slightly larger car he promptly stated nope you get what you pay for.
Awesome. Then I proceeded to wait for twenty minutes to get my car. Meaning they took 20 minutes to go to the car and bring it out front. Funny guys. But unless you are renting and paying don’t come with high expectations for good customer service.

Desperately need more staff! I waited about 10 – 15 mins to be helped with my reservation. I was asked to sit and wait for someone to take me to my car, still waiting… zzzzz been at least 10 mins.
Staff is nice and polite

OK. For business and personal purpose, I rent cars very often. Renting a car can be very simple to very painful.
I have rented cars from Yorba Linda location for a few occasions. The staff is very energetic plus eager to work with the customers. After I made my reservation, I showed up at the office but the car was not available at the time. They did not hesitate to give me a ride, find the car I wanted, then showed up at my office later that day to meet a customer’s satisfaction.
It doesn’t end there and they called me few times to make sure everything was ok and followed up until I dropped off the car.
They are extremely friendly and want to work with you. They are not just looking for your business but also looking for your satisfaction.
My car at the shop being repaired, Enterprise really took care of me and left me with a big smile. As I mentioned, I waited for a while to get the car (Not Good) and it wasn’t successful to get the car on time (Not Good). However, their willingness to solve the issue is what I want to give an excellent credit for. Things could always happen but their anticipation was great as a businessman’s perspective.
Great Job Spencer and the staff…

I work for an airline and have rented many cars over the past 20 years. This was by far my worst experience with a rental car agency EVER. I needed a pick up truck too move a piece of furniture and this place popped up online so I made my reservation. The day of pick up I show up with my daughter all ready to rent the truck only to be told that since I live in Corona (the next city over) I cannot rent from this location. Really? They only rent to people who live in Yorba Linda OR if they are having work done on their car by a local car repair. If this is the case people should not be able to make a reservation online. I know there are a lot of rules when renting a car, but have never heard this before.
I felt embarrassed in front of the other people in there renting their cars being told I live in Corona so I can’t rent a car. Maybe this location needs to hire a woman to teach the 3 men working in there something about compassion so people don’t have to walk away feeling like a piece of dirt.
I have been telling my coworkers to beware renting from Enterprise. When you travel a lot you can’t take a chance on not being able to get a car because you don’t live in the rental city.

The guy behind the counter refused to give a ride back to the Ford dealership because I was not completely satisfied with the level of service. He ask for feedback and when he didn’t hear what he wanted, he refused to drive me ba
ck.

Best Enterprise experience ever! I have a branch minutes from my home but they never have trucks available and don’t seen to care that I am a frequent renter for my business. Called George at the Yorba Linda office today, they have several trucks, he matched the rate I normally get my trucks and there was NO wait! Even though this location is a 30 minute drive from my home and office it is the only Enterprise I will use from now on.

After having a horrible experience with «Hurtz», my mother and I came to Enterprise and were immediately impressed. All the employees were professionally dressed, had a smile on their faces, and were attentive and helpful. The renting experience was efficient and easy. We received excellent service (especially for not even having a reservation, however, I suggest that you do have one) and did very little waiting. The car ran well, and the return process was equally as easy as renting it. This was a pleasant experience and I recommend this place to anyone who is looking for a rental. Not to mention the manager at this location is a total babe, but aside from that salacious bit of information… great experience.

I have always had wonderful experiences with Enterprise but the last 2 times I have come (orangethorpe location and Bastanchury location) they haven’t been the best communicators at wait times. I called at 940 for a pick up at 10 to a location 5 minutes away. They arrived at 1020. I already missed my appointment with my bank loan officer at 11am and now am hoping I don’t miss my eye appt at 1215. If they would have communicated this with Me I could have called my bank officer sooner. I told them I had an appointment at 11. They didnt say I couldn’t make it.

Nice guys but service levels are terrible.
We are having a car repaired and insurance referred us here. As we wait – TWO HOURS, the phones are ringing off the hook unanswered, people are on hold, 4 – 5 people are sitting waiting for cars, and a handful of people were promised rides! One lady got so exasperated she told them to «keep the change» because they couldn’t figure out to give her change for her rental payment.
Rates are probably fair but service is abysmal. They’re either understaffed, inefficient or both.
Argh!

I have been going to Hertz for years but with my last visit being most unpleasant I decided to branch out.
I needed a car for just a few days because my suv was in the shop. Lucky me they were having a weekend deal, Friday to Monday it was $ 10 a day. Of course that is the smallest saddest car on the lot but who cares. I made an appointment online and would be there 1.5 hours later. I arrived and was helped shortly after walking in the door. They were a little understaffed but being toward the end of the business day i can understand. They pulled up my info, grabbed keys to a red Accent and went outside with me. We looked over the car, I signed some papers and off i was. The whole ordeal maybe 15 minutes.
The car was in rather good condition and the mileage on the economy class was great, I averaged 35 – 40 miles per gallon. Even the lowest end cars now days have enough pep for two which makes you feel like your get your money’s worth.
When my time with the vehicle was up I came back, dropped it off and right away he went out and looked it over and saw that everything was normal. Being earlier in the day they did have more employees as well. I was in and out in about 5 minutes, and my total for the whole weekend was about 30 bucks.
I will be going back here for now on, they are quick, efficient and the coupons are great to.

My husband handled renting a car for our vacation, and was happy with the experience. They had a variety of cars from which to choose, and the customer service was efficient and pleasant. We will likely use them again in the future.

The car was fine; price was fair, but not wonderful.
At pickup, I needed a ride and they couldn’t get me for a couple of hours, which mattered.
I picked them as «they pick you up.»
When I returned I waited over half an hour, at which point we just went to the counter to drop the keys…
The people there are nice enough, but they are possibly understaffed?
Not the greatest rental experience.

Picked up a car and realized that the brakes were squeaking. Last time we rented from this place, we had to take the car for oil service. Makes me wonder if they service the cars. We called Enterprise road service to tell them about the brakes and on the way to our destination, we were able to switch cars which was very convenient. We got a newer and better car. The best part was when we returned the car, they gave us a free rental for a day. We had the car for 3 days but they only charged us for 2 days. This is why I love Enterprise. Somehow and some way, they always please customers.

Not a bad place to rent a car. I booked a mid-​size car for a recent road trip up north however when I got to the location they didn’t have the class of car I reserved (mid-​sized) available so they offered me an upgrade to an SUV. I jumped at it but wish I would have found-​out what they wanted to give us first as we ended-​up in a Jeep Patriot which drove like something out of the 1980’s– No modern amenities such as satellite radio, hard seats and a gutless four-​cylinder engine. Not the best choice for a 900 mile road trip but we made it work.
Pros:
Unlimited mileage (for most mid-​size and SUV models, make sure to read the fine print)
Friendly staff
Easy to find location
Will pick you up if you ask
Cons:
Cars are not really clean. Despite the fact that there is a car wash a block away, cars are hosed-​off and vaccumed behind their building in the parking lot. Ours was sort of clean though there were streaks all over all of the glass.
Beware of their offer to add insurance to your rental. Most auto policies will cover you in a rental car and if you look at what they charge it’s very easy to quickly double your daily rate.

I have used this enterprise locations on multiple occasions when having my car repaired and have always been pleased with the fast and effortful service of the employees who work there. They are friendly and efficient even when they have a line and phones ringing. Two thumbs up!

Picked up my silver Chevy Malibu with Jeff assisting me. He’s awesome, good customer service. Dropped off the car with Danny assisting me. Gave me above and beyond service. 101% will rent again.

The customer service here is horrible. I was in a really bad accident last night so I came to rent a $ 30/​day car that is covered by my insurance. I told him I need a $ 30/​day car and I’m not paying out of pocket. He said great let me get some information. After I give him all my information and he said oh well I don’t have a $ 30/​day car but I can give you a $ 40/​day car. If they would have said no in the beginning we wouldnt of had this drama.

These guys are awesome; Had my van ready for me when I needed it and at an excellent rate. Oh and I might add they picked me up from my home and gave me a ride back when I dropped it off. Watch out Über!!!
Gil

«We made car reservation 2 month ahead and when we showed up they didn’t have the car available… we had to wait 1 hr 30 min to get just any car… so what is the point of reserving car in advance if they can’t deliver it on time… and also they don’t fill up the gas tank so you will get whatever is left in the thank from the previous car renters