Orange County’s Credit Union

I have been coming to this location for 5 years.
We have a few car loans from this place. The rate is competitive, and the customer service is perfect.
We have been dealing with Matt Kerr. He treats us like we are friends and makes us feel like he has our best interest in mind. Matt is helpful and informative, and he is the reason that we are bringing more of our banking/​financial needs to OCCU.

If I could give it 0 stars I would. Tried to get information/​apply for a loan. Linda was «helping» me. She had the worst customer service and disposition I have ever met. She did not return calls, «forgot» and had no follow-​through. I had wanted to start banking there but after this type of service, if that’s what you call it, NEVER.

I got the impression the someone got a bunch of good looking people (monkeys)dressed them all nice, put them behind the counter and behind the desk with no training and hoped for the best.
I recently went to pay off my vehicle, as soon as the banker saw all that money ($ 21,000 cash) he panicked and got very nervous and didn’t know what to do as far as giving a release of liability
He kept going back-​and-​forth asking question to his manager.
I had to get out of seat he approached the manager to asked if she can help me because it seem like he was only one that know what she was doing.

I have had the BEST experience and service ever since becoming a member here. I used the Auto Land buying service and got a hassle-​free loan. The YL staff are each so well-​informed, pleasant, and professional. It’s a great feeling to be so well-​cared for by a financial institution. I hope I never have to go «back» to being disposable at a big bank. OCCU is incredible, love the YL branch!

I love this credit union. No long lines here.
They have a coinstar machine and they will waive the amount that the machine charges you to use it, if you deposit the money in to your account.

As some of the other comments say, we left another BIG BOX bank that we had been with for over thirty years. With the last ten plus years their customer service had all but dissipated. Really like the YL Branch.

After being pissed off with Bank of America one too many times, my husband and I switched to OCCU a few years ago and have never regretted it since.
Not only is the staff completely genuine, friendly and kind, but they are intelligent and understand your needs without pressuring you into anything you don’t want or need.
After transferring our bank accounts here from the abhorrent B of A, we then switched our car loans over as well. OCCU has 100% of our business and we would not hesitate to remain in Orange County just so we can continue using their service.

I can’t rave about OCCU enough!
I officially jumped ship from Chase in 2009 after some rather horrific customer service experiences (They «accidentally» changed our address to my brother-in-law’s address in Washington DC? How exactly does that happen without ANY initiation by an accountholder? WTF?), and decided a credit union was the way to go. After figuring out that I didn’t have any teacher in my family that could get me into School’s First/​OCTFCU, my next choice was OCCU.
My parents had just opened an account and raved about the service, so my husband and I went in to check it out. We also set up an appointment to chat with someone about mortgages. Our first experience with Yvette back then was amazing. No pushy sales tactics trying to get us into a mortgage. I felt like she genuinely had our backs about what was best for us. We also had a wonderful experience with Erica at this branch getting our car loans refinanced. Most painless process EVER.
There’s so many great things about this bank. You can use an ATM at any 7 – 11, or one of their THOUSANDS of co-​op ATMS without fees. They have a mobile app – You can use it if by some crazy chance you can’t find either of those types of ATMs. Their online banking is totally user-​friendly and functional. Their ATM has a check deposit reader JUST LIKE CHASE’S. All of their staff are amazing. They notified me of fraud on my ATM card literally 20 minutes after it happened. I walked in the next day, signed some paperwork, got a new ATM card, and had the money back in my account within the week. They have a refer-​a-​friend program that gives you AND your friend $$.
I mean, seriously. There is NO reason you should still be using your big-​box bank. These guys do everything. Banking. Loans. Credit cards. Financial planning. And they’re NOT FOR PROFIT. If you have an address in Orange County, this should be your bank!