Bob’s Intowne Spas

My initial experience was great. Bob’s came to my town as a traveling spa show. The salesguy was knowledgeable and no pressure. We got a great deal, and when we had a small issue with a leak after setup they came within a few days and fixed it. That gets them the 2 stars. As a customer, it’s customer service after the sale that really speaks volumes.
After a few weeks of owning and operating the spa, the headrests began to dissolve. It was bad enough we needed to drain and refill the whole thing. When I called, they suggested it was from using too many chemicals. I think I can follow directions and read a simple test strip (everything was in the normal range). If the chemical balance was that off that it would dissolve rubber and plastic, how did I manage to sit in the spa without burning off my lady bits?
The guy then said my spa didn’t even come with cushions… the cushions that were attached securely with fastners that went inside the spa wall. I said if it would be faster I’ll just pay for the new cushions and hope it was a fluke. He asked that I email pictures, which I did. I called twice after to follow up only to be told he was «working on it.» It’s been 10 days now and my spa has 2 uncomfortable seats without the headrests.
I will update this review depending on how my experience with this turns out. If you see more than 2 stars, it’s because they decided to actually help me instead of ignore me.