Merry Maids

I really can’t give this a zero star rating? Well, Tracy, the woman they sent out to do the estimate deserves that star. She was high professional and very kind.
I had called schedule a deep cleaning before Christmas. I had a ballpark figure in my head, after all, they cleaned my house for a year up until 6 months ago. When I called to schedule, I was told that they only had me in the system as a «lead», that they had never been to my house before. Hmmm… odd, since they cleaned it for a year! So the woman scheduled me for cleaning on Dec 16^th but said they still had to come out to do an estimate. After I received the estimate, I near passed out. Their quote was almost double from what I paid previously. Nearly $ 500! AND if I wanted to keep them on for a bi-​weekly cleaning, it would be $ 167. Keep in mind, 6 months ago I was paying $ 165.20 MONTHLY (the current monthly rate was over $ 200). I will give my business to someone who isn’t going to mishandle the accounts and screw me over with their pricing. Today I called to cancel my cleaning for Dec 16^th and was told that there wasn’t anything in their system for a cleaning. It indicated that it was a «pending» status. I might not have been as shocked had I not had them cleaning my home for a year. After research, I found out that the previous owner, Carol, sold the company. Looks like the new owner is all about the $$$ and could care less about maybe gaining another account from a previous client.