Penn Waste

I never really had many problems with Penn Waste prior to this, but I am fed up with them at this point. A couple weeks ago we rented a dumpster from them to clear out junk from our home. We scheduled delivery and pickup at the time of the initial transaction and the dumpster was delivered at 7:30 AM on the scheduled date. At the time of delivery we paid for the service in full.
Unfortunately for us, our scheduled pickup day was January 25^th (two days after the record snowfall in PA). We waited until late afternoon before calling them to see if they were coming. The scheduling manager who answered the phone told us that their trucks were all snowed in today and that they would be doing Monday’s pickups on Tuesday. We explained that we had s mobile storage unit being delivered early the next morning and asked if there was any way that we could get an early pickup.
Instead of telling us the truth l, which turned out to be no, they told us that we would be scheduled as an early pickup on Tuesday. Come Tuesday morning the mobile storage unit was brought to our property but couldn’t be delivered until the dumpster was gone. So we have to reschedule the delivery after the dumpster is gone. Knowing that we were scheduled for early in the day we called back to Penn Waste to inquire what time of day the dumpster was scheduled to be picked up. After being on hold for a few minutes we were assured that they would be here soon. By 1:30 it was quickly becoming too late to reschedule the storage unit delivery for today, so we called back and asked about an ETA, as we were told that we were scheduled for a morning pickup. The representative denied that they would have told us that, but that we were still on the schedule for today and that it would definitely be before 5PM because that is when their drivers are done for the day.
I want to be clear that I in no way blame Penn Waste for the delays due to the snow. The problem that I have with them is their customer service. I don’t think that it is asking too much to call those customers with temporary commercial dumpsters to let them know that a pickup can’t happen on a given day. Nor should it be too much to ask to be told the truth. I wouldn’t be half as upset as I am now if the answer from the first representative was that they couldn’t guarantee a pickup time. Had we been told that we could have rescheduled the storage unit delivery and not gotten an extra charge from them for a wasted delivery attempt.
As of 2:15 we still have not heard from them and I am starting to believe that they won’t make it today.
UPDATE:
The dumpster was picked up around 3:15, shortly after this review was posted. The rating will not be changing however, due to the fact that their customer service was root of the problem. However I felt that it was important to report that the situation has played out.
My advice to management is to train the staff for situations like this and not make promises to customers that you can’t deliver on. If we weren’t lead to believe that the dumpster would be gone in the early morning, we would have just delayed the delivery of the storage unit.

Up until this week we did not really have a problem with Penn Waste other than the workers destroying trash cans. We switched to just plastic bags instead of buying another trash can. Because of the July 4^th weekend, trash pickup was delayed a day.
We put our trash out the night before, as we always do. Somehow they missed our bag of trash, but they refuse to come pick it up. claiming we put it out late. This is so untrue. But since we can not change companies, I guess they just do not care. I have called them three times about the problem, with no help. Like I said… they just do not care… they get their money no matter what. we are screwed.

I live in York Township. Not long ago we had to switch our refuse pickup to Penn Waste. Things have gone fairly well until now. Our normal pick up day was yesterday Friday August 10, 2012. It is now 4 P.M. August 11 and my whole neighborhood’s trash is still at the curb. Is someone coming to get it yet today? Will someone come tomorrow? Next week?

When I moved to York Township it was required that we use a different trash hauler. The service is not nearly as good as it was at our old house where we had Penn Waste! Penn Waste never missed a pick up!