Sears Auto Center

I wish there was an option for zero stars. The service here is consistently bad. There is never someone at the desk to help, and when you do finally get a hold of someone they act like you are a bother to them. I went in at 5pm on a Wednesday night to make an appointment to get two tires and the salesperson said «we’re all booked». There was ONE car in the garage and several mechanics playing on their phones with two hours left until closing. He wouldn’t even let me make an appointment for a different date! I will NEVER go to Sears auto again!

Service is good and is preferred over Mavis in the area, where they try to sell you things you don’t need. However, waiting in line to drive in for over a half hour every time you go there is bad. They need a better check in system. Ridiculous is the only way I could describe it.

My experience today has been absolutely horrendous. I came in yesterday to make an appointment for today and to let them know ahead of time that my car uses a unique oil filter. They assured me that they had it and my oil change should take about an hour… Fast forward to today.
I arrive to Sears at 10AM for my appointment, in fact I came 7 minutes early to make sure that my car made it in on time, knowing that it would take about an hour for the oil change. I was totally ok with that, that left me with plenty of time to get to the office after my oil change.
It is now almost 12:30 in the afternoon and my oil hasn’t been changed because they don’t have the correct filter. Aside from that, I am now late to work. Time is money and Sears seriously doesn’t value my time at all! No one has said anything remotely empathetic or apologetic. I’m very disappointed and can see why Sears as a whole is in the gutter.

I’m a bit late in posting this review, but it has certainly still left a bad taste in my mouth. I went there to get my snow tires put on, and I even made an appointment because I was told I would then get first priority. When I got there there were a lot of cars and people were waiting. I was told it would be an hour until my car was done. I said okay, and walked around the mall. After almost 3 hours, my car was finally done, mind you after my coming back SEVERAL times asking, each time being told «it’ll be done in 30 mins.» Not only that, but I was then given the excuse that the reason it took so long was that there was a new guy being trained. But to me, when I was waiting in the waiting room, where you can see your car being worked on, didn’t look like he was so much being trained as he was talking to his co-​worker. Also, I had Nitrogen tires, wasn’t told they didn’t have nitrogen, they didn’t give me my special nitrogen tire air caps back AND forgot to put tire air caps back on. The saving on price, to me, does not make up for quality of service. I will certainly NOT be back there to get my tired back on.