Hamptons of Cloverlane

The complex seems high-​end and well maintained outside and in the model apartment. However, they are very cheap, old, and falling apart. They have a tendency to bait-​and-​switch, so be careful (and if this happens hire a lawyer).
Our apartment wasn’t cleaned when we moved in; there was poo in the toilet rim and hair in the shower, and dirt everywhere else.
Maintenance is useless-​they were here THREE times to fix a towel rack that was falling off the wall. They kept trying to fix things cheaply/​lazily and none of the fixes worked. They claimed we were overloading our dryer rather than fix it; it takes 120 minutes to dry one well-​spun towel. Our move-​in sheet was completely full of problems. This place is literally falling apart. You had better hope nothing serious happens while you are here.
For this apartment, I would expect to pay $ 700, max. They have it listed at $ 1350. Tons of hidden costs-​expect 90 – 150 in hidden costs per month.

Finally got out of that horrible place. It seemed like the last few months every couple of weeks someone from management or maintenance was coming through the place for some reason. To inspect the hot water heater one week, a «lender» tour the next week, then a key audit tour… I’m sure there are another couple of reasons that they had to tour my place. They did do maintenance all summer long… only to the outside of the buildings… none of the items such as the kitchen cabinets/​drawers that were a mess in my place were ever fixed. The broken window in the 2^nd bedroom was never fixed during the 13 months that I lived there. Indeed a letter dated April 16 was forwarded to my new residence, and I was informed that the complex had been sold to a new management company. My lease ended April 19^th so I imagine that my security deposit will be coming along with Christmas. I have a very bad feeling that the new management company is going to hold me responsible for the window that was broken on my move in and my move out day… stay far, far away…
The person who wrote that ridiculous 4 star review (whom I personally think is the complex manager) wrote a whole list of reasons why many of my complaints/​concerns just didn’t matter. I took her advice and moved into a house so I don’t have to listen to shrieking neighbors ever again. If you are anywhere in the country and are having even the slightest thought about renting from «Timberland» properties don’t do it…
(I also had all of my packages and New York Times delivered to another person’s house so I would actually receive the items that I paid for.)

The Hamptons is getting two stars for me, mostly because of their awful customer service and maintenance service. I have lived here through a full 12 month lease and I’m now on to my second yr lease as they only able to give me one week notice of price change in rent before my lease was up, so I could not find a new place to compare that quickly. (After asking multiple times for a rent change quote)
They are not accommodating for midnight shift workers. As I work midnights, I have run into multiple issues.
For most of the summer, they worked on the apt bldgs, cleaning, painting, roofing. Which is wonderful, but it lasted the ENTIRE summer. During the day there was loud banging on the roof or power washing to the siding. Trying to sleep during the day was impossible
In Sept. My bedroom ceiling leaked. I live on the second floor, the problem was fixed promptly and I was told someone would come paint over the large stains on my ceiling within a week. It is January, after multiple inquiries, the painter is still too busy to fix it.
In May, they removed the # to my apt door, stating they would get new ones. Still no apt# to my door…8mos later.
I have had many issues with my car in the parking lot. You would assume your car would be safe parked right out front of your bldg, but think again. My car was towed without notice by the maintenance team (not a professional tow) because they wanted to paint parking spaces that day. No notice to my bldg, no call to my phone, no knock on my door. I was home all day asleep, only to find out when I woke up for work that my car had moved. As I called the manager about this, I was sent a return phone call from maintenance that was far from professional, not taking any responsibility for their actions.
They are also lazy with plowing. Maintenance always plows the clubhouse bldg and in front of their maintenance bldg first. Their parking lots are salted and spotless. It takes days for them to start to plow any parking lots. When they do start plowing, you receive a mid-​day, short notice, move your car now or it will be towed phone call. (Despite the fact that I’m supposedly on a «midnight shift list» now)
Also, good luck trying to get to the apt complex after a snow storm. They claim Cloverlane isn’t their responsibility to plow, so they don’t. I couldn’t get home after work at 8 am because no one had attempted to plow. When I finally did, the clubhouse parking lot I noticed was spotless.
Also the emergency line for maintenance is iffy. They don’t always answer or return phone calls.
From my experience, communication between maintenance and management is horrible. They lack in customer service. When my lease is up, they are definitely losing a customer.

My BF & I moved in here last fall and thought we’d be fine because of all the amenities they had to offer. Not the case. The model we saw was perfect. The clubhouse seemed really nice.
We were never shown our exact apartment because it just «wasn’t ready yet».
(I thought the standard time between occupants was at least a couple weeks)
We were very disappointed right from the start. The quality of everything in that place was a complete joke. We paid mid $ 900’s for 1 br plus den. There was always something breaking off or needing to be replaced. The appliances were from the 80’s and the washing machine was ridiculously loud, no joke! Finally right before we moved, which wasn’t soon enough, our thermostat apparently was so old that the mercury wasn’t reading the temperature? I have no idea wth that guy was talkin about. Nonetheless, maintenance said thermostats were on «back order» but he’d be back the next day. Two full days roll around and still no heat… Called the office and same ol’ line. We are now moved out, never had consistent heat the last week we were there. Left 2 weeks before our lease was up.
Nice try, hamptons of cloverlane.
Don’t get hustled like we did.

I just moved into this place about a few months ago as well. My experience has been completely opposite. I live on the first floor and although I can sometimes hear the people above me when they drop something, I dont mind it because I understand that when I decided on a first floor that I would probably hear the people above me every now and then. I mean we live in an apartment, for it to be completely silent would actually scare me. The apartments do have a nice size laundry room with washer and dryer in the units, which I absolutely LOVE. When I moved in they did have me fill out the damages form before I got my mail keys, but I didnt mind because I usually fill important paperwork out in a timely mannor.
I think where I got lucky was we were able to see our ACTAUL apartment because it was vacant before we moved in. So I was able to look at the exact place I would be signing on. This made it really nice because I could see what I was working with, hear the «noise» level and see some of my neighboors. The leasing agent was super cool, informative and completely honest with the million questions we asked her. We signed a one bedroom apartment and the living room is pretty big, there is a dinning area as well, the kitchen is nice, our room is of perfect size, and the walk in closet is my favorite. I feel I would be of best help by starting off lisiting what I like about this place:
–They constantly have people mowing/​blowing/​edging/​weed wacking the common ground. Which is wonderful because it always looks nice.
–They also planted new flowers everywhere and put in new mulch in all flower beds.
–They re-​topped parking lots and repainted the lines.
–They repainted our whole hallway, doors and gave us new apartment number tags. Which I didnt think was neccessary because I never thought our hallways and doors looked bad in the first place. But thats good that their standards are high!
–I am allowed to have my Labrador dog and pay a small pet fee a month. But this was a huge plus because other apartments in this area wouldnt allow bigger dogs.
–The pool is AWESOME. I see them cleaning it all the time too.
–I always get the same parking spot right by my door no matter what time of the day it is. RARELY I will have to park in the spot next to my norm. But who cares-​same thing!
— My utilities have not been as high as expected and I run my air all day!
— My kitchen had new counter tops put in before we moved and they are very nice!
— Each time I have come into contact with anyone who works here they always wave at me and are super helpful and friendly.
–All parkinglots are well lit!
–Everyone is always out on the sidewalks walking their dogs and going on jogs, which makes me feel like I live in a subdivision. I like that!
— When I did submitt my form before getting my mailbox keys, they called me a week after to come and fix EVERYTHING I had wrote down like (oh, theres a little chip in my paint on the baseboard… because Im anal and wrote down EVERYTHING) It was super nice for them to come and fix everything to make me happy!
— There is a security SUV that drives around patroling all night. I have even seem him partroling at 5:30pm. I dont think hes needed at all because I feel so safe here, but its nice to have him as an extra peice of mind!
— All rooms come painted with a nice beige color. Other colors are available for a small fee of $ 50. I thought this was a plus because I HATE white walls. You can also paint on your own if you’d like.
Now I will tell you this, YOU CAN SOMETIMES HEAR YOUR NEIGHBOORS. THIS IS TRUE. But, like I said before, this is an apartment complex… not your own house. YOU WILL HEAR SOMETHING AND SOME POINT. My neighboor upstairs also gets the paper and I have seen it sit there for a couple days before he picked it up (or who ever, I havent personally seen him)
Also the appliances are a little outdated in my apartment. Which I have grown to not care because everything else is so nice!
Everyone has different experiences based upon location, who your neighboors are, your leasing agent, your past experience etc.
But I wanted everyone to know that this place has been so wonderful to me. I love it here, it truly is my home for 11 months. Sure there are PRO’s as well as CON’S… but hey… no matter what anyone does anywhere they cant make EVERYONE happy.
I advise you to ask if you can see the EXACT apartment, I also advise you to ask every single question you can think of even if you think it stupid. I find asking stupid questions breaks the ice with my leasing agent because we get good laughs and this opens the floor up for a good honest answer.
All in all after apartment hunting in surrounding areas for over a month… this place is wonderful compared to the other places around here that are run down, and not the best people live there.
**They also allow a month for you to be happy, and if your not you can move out– with your hands clean. No worries!!!