The UPS Store – Ypsilanti

Amazing experience! Shipped my item in a fast time! Also very low price, really nice customer service!

Very good store, great prices and even greater customer service. The asociates are very helpful with any questions regarding shipping and prices.

I’ve been to this UPS location a million times to return my rental books to Amazon or Chegg, and each time they are great. I’m excited that they are under new management and have great ideas on how to expand their business as well as make lives easier for college students who need to return their books but don’t have transportation. The customer service is exceptional and you’re in and out quickly.

went in today to mail back returns from an online purchase… you know how that can be. john was a great service, got me in and out in three minutes thanks

I have used this store a few times since I have lived in the area. So far so good with this store. John is always great. He remembers me which makes the business transaction a little more personal. He is a friendly guy and is always willing to help. It has been a good experience.

First, the owner’s hours are very unpredictable. There have been numerous times when I’ve either stopped by or called during business hours, only to learn that that the store was closed for some unknown reason.
Second, the prices are completely unreasonable! He charges you $ 2 – 3 to tape up a box, whereas all of the other UPS Stores in the area do this for free. I recently had to buy a 16″ cubed box, and he charged me $ 15 for the box and «packing fee» — not including return postage (since I already had a prepaid postage label; moreover, he claimed to have given me a discount, stating that he normally charges $ 20). This would be somewhat justifiable if I was trying to ship something extremely fragile requiring careful packing, but I was returning a large plastic item that he simply had to place inside the box with no packing peanuts, bubble tape, or other type of padding. I was in a rush so, against my better judgment, I paid his exorbitant fee, but I called another UPS Store in Ann Arbor on my drive home, and was told that they would have charged $ 7.95 for the same service.
It’s safe to say that I’m never giving John my business again.

I called the store and the owner was helpful. I took my 2 returns (1-​Amazon a watch, and 2-​HSN a laptop), to the store for secure packing and shipping. When I arrived, the owner was then NOT very helpful! He rushed me thru my 2 questions. He was short, rude and condescending. I chalked it up to a bad day on his part.
The next day, the laptop was delivered to my house! That had been one of my questions: of the 2 slips HSN had sent me, how did he know which one to use. He had grumbled it didn’t matter, but I guess it did! I called and told him what happened. I had to make an extra trip in to his business. He was rude again and never apologized. I will never use his service again. And I would advise others to go elsewhere as well!

Great experience, organized, and friendly. They gave me a book of coupons for when I come back, and explained everything to me in an easy to understand way. I am happy this place is so close to me.

Very efficient, friendly, and helpful. The only bad thing about this store is that it REEKED of cigarette smoke. As soon as I opened the door it wafted out over me. Just being in the building long enough to hand my package over was enough to trigger an asthma attack. Not sure if this was some sort of freak occurrence, but if you are allergic to smoke or easily triggered, be warned. Otherwise great experience.

Closed early without any warning, put cardboard sign on door. Hours posted online don’t match hours posted in window. Very unprofessional business. Avoid this store.

What unbelievable customer service! I had a package to ship to NJ and the owner made recommendations on what would be the best and most inexpensive way to ship the product (a camcorder) to the service center. Then a few days later I get a call from him letting me know the package arrived at the destination! I have NEVER had anyone do that before. That sealed the deal with me. That will be the only UPS store that I use.