Glines Carpet One Floor & Home

We hired Glines Carpet One to install floor tile in our 3000 sq.ft. home & remodel 2 showers. We set a time limit of 3 to 4 months maximum, which was acknowledged & agreed upon by Glines Carpet One. We required & agreed that our tile installer would work straight through on our job until it was finished. This was our top priority, getting our job finished. We brought up the subject of licensed experienced installers & stated that we required only licensed contractors work in our home in our agreement. We stated requirement of consistency in the laying of the tile & required 1 person in charge overseeing to insure industry standards & consistency. We have raised foundation & insisted/​required top quality installation & would pay whatever the costs to have the entire house subfloor replaced or floated in order to achieve our goal. We stated we would not allow anyone laying tile in our house who was just learning, & Glines agreed to that and all our requirements & gave us a contract in writing agreeing to install our tile to the industry standards which is 2/32^nd’s of an inch. Glines subcontracted our work to Jim Ruggirello, Infamous Tile and Stone, YC, who is a licensed contractor. We were assured Jim had the experience we required & we spoke to Jim ourselves in Gline’s store & he assured us he would get our job done on time & with excellent quality.
Immediately after beginning our job, Jim quit coming daily as his business was just taking off & he had no time. He put people in our home who had little to no experience in laying tile. Jim botched at least half of the work he actually did himself & at least ¼ of all the tile Jim or his workers laid is not to industry standard & must be replaced & they damaged all my cabinets, broke windows, and damaged personal property, granite countertops were chipped and gouged, cabinets were thrashed, my piano has drink cup wet rings on it from the workers, & tiles were up to ¼ inch off in height from one tile to the very next tile which I call toe stubbers. When Jim did show up he would be on his phone 99% of the time, so much so that when he did attempt to lay tile he would forget how long he was talking & the thin set no longer stuck to the tiles, but he laid them anyway & the grout cracked off & they all had to be replaced. Jim didn’t know how to lay tile around toilets & he had no idea how to float a floor. He sent his guys in to lay Ditra for the Schluter System & we didn’t know it but these guys had just learned how & really didn’t know what they were doing we found out after calling the Schluter Company ourselves. They made such a mess of our master shower that we had to have it repaired & start over. There were huge 10×20 foot sections of tile we had to remove because they were so crooked. We had to tear out half the tile in our kitchen, dining room, and entry hall because they were toe stubbers, so poorly laid. Jim had just opened his own business and was trying to get his showroom set up & trying to get customers of his own, plus Mike Glines lied to us repeatedly & kept pulling our installers to go and install on other jobs because of the sheer amount of time it was taking, at this point we were into this job 9 months & were at the very end of our rope. We only ran into subfloor repairs that took about 5 weeks, but other than that Jim would pull his guys off our job about mid-​day to go work elsewhere. After numerous complaints to Mike Glines, he finally fired Infamous & hired Tony Shoemaker & Daren Schuler. Glines warned us that Tony was one of the slowest installers out there but said he was good & would repair the tile damaged by Infamous Tile & Stone. Tony & Daren started out doing pretty good work but worked ever so painfully slow and were on their phones & their install quality began to change and now we have to repair their work too. We assumed they were also licensed experienced contractors. When I asked Mike he said they were working under his license and then said they worked under Melvin Bloomfield’s contractor’s license, which is illegal. Melvin would have had to be there on our job at least once. Tony Shoemaker & Daren Schuler stole $ 1000’s of personal items from our home & also damaged personal items. They took an additional 4 months to finish. The job took over an entire year to complete because Mike kept pulling the workers for other jobs. Our job cost $ 120k. To do the repairs to our home & compensation for damaged items amounts to more than $ 70,000. Mike did not require us to make the final payment of $ 33,000 because of the amount he owes us in repairs & damages. He has not come forward to refund us the balance of what he owes us or even make a compensation offer & he continues to employ Tony Shoemaker illegally working under a borrowed contractor’s license number and Sutter Co. theft report #01−16−1 191. Mike Glines owes us $ 37,000 minimum.

Thought about going here for our flooring because it was local and we’re trying to keep our business more local. When I walked in, the salesperson directed me to the linoleum flooring section. We were only looking to replace the linoleum in 2 bathrooms. I think she took us to the most expensive linoleum in Yuba City. After someone came to measure our house, we got the quote back: $ 670. I could not justify spending that on regular sized bathrooms!
Needless to say, we shopped around and ended up paying less than half of that.
With all that being said, the salespeople were really friendly. It just didn’t work for us this time.

If you are looking for a good deal and great service, this is the place t go. They definitely know what they are talking about when it comes to floors and love to talk about their products. I have asked them endless questions and they so graciously take the time to answer every one. Being on a budget… this matters!
I love family run businesses and this one does not disappoint.

Owner Mike is the Man. We had our floor installed almost 4 years ago. There were some major flaws in it. The Manufacturer would not honor their warranty, (20 year). Mike saved the day and replaced all of our floor at no cost to us. The original job was over $ 8000.00. Mike absorbed all of the replacement cost. The new floors are beautiful. We will not buy floors from anyone else. Mike is the Man!!!
Ken and Kathy Saltenberger
Yuba City, CA

I loved the up front customer service from the employee. She was great. The installers were wonderful. That’s why I gave one star. The owner, however, was extremely difficult and frustrating to deal with. I had a warranty issue, that after MANY inspections by the manufacturer, the owner, the installer, and even an outside expert, was determined to be partially the product and partially the installation. Although everyone agreed that the floor should be replaced under warranty, the owner strung me along for months and months, refusing to replace the floor until the manufacturer agreed to cover part of it. The battle, as far as I know, was never resolved, since the owner (who agreed to contact me as soon as he resolved the dispute with the manufacturer), never called me or returned my calls. There was a witness in my home every time anyone came to see the floor, and each time I asked for something in writing about their promise to replace the floor under warranty, I never receive anything. I was so frustrated with the owner’s attitude (he even insulted my choice of floor while he was in my home!) and complete lack of professionalism (he would not return phone calls, and made repeated excuses for his lack of follow up on the issue, and then dropped the ball on it entirely). As he was probably hoping, I finally gave up trying to get a hold of him. It was clear he had no intention of honoring the warranty, and that he would continue to drag it out indefinitely. The floor should have been replaced, at no cost to me, immediately (as every employee and installer who saw the floor informed me). On one visit, the installer and a sales manager pulled up one of my tiles to inspect the underlayment, promising the floor would be replaced soon, and requesting that I be patient about the missing tile until all inspections were complete, after which time they would replace the entire floor. The inspections took months, and during his last visit, the owner requested that I allow another inspection – from his own outside expert – which he never scheduled. Since my contract was with Glines, not with the manufacturer, I don’t feel that the dispute between them should have interfered with my floor being replaced under the warranty. Since the owner refused to honor the warranty until he could place blame elsewhere, and did not follow through with the resolution, there is still a missing tile (16×16!) in my great room, cracks at the bedroom doors, and lifted tiles throughout. I would not recommend this company to anyone. There is no honor or integrity in this guy’s behavior. A hard lesson very well learned for me – save yourself the hassles and go somewhere else!

After MUCH MUCH MUCH shopping for hard-​wood floors for our house, my boyfriend and I decided to try Glines Carpet One. They were helpful and knowledgeable about all different types of flooring.
Robert was the man who actually installed the floors and he did an AMAZING job. He was professional, funny, kind, and quick. The floors in my home look wonderful. I couldn’t be happier. AND the cherry on top was that it only took him 5 days (!) I was amazed at how quickly the whole process took.
My only reason for now giving them 5 stars was I felt alittle bit over-​sold when I went into their showroom. Every corner I turned there was a person there telling us about why we should pick a certain type of flooring. We actually had to ask to have a moment to ourselves to discuss our choice. Other than that, no complaints! Wonderful work. Very happy.

A beautiful showroom, highly trained and friendly sales staff, a great selection of area rugs, and an attentive installation crew are all important traits of a good flooring company, and Glines Carpet One has them all. They seem to have been in the area for as long or longer than other flooring stores around, and yet they maintain their closely knit, attentive and available family-​run-​business feel while offering an impressive level of professionalism.
If you need a specific pattern, they can find it, or something close enough that you won’t be able to tell the difference. Their rugs were very interesting, they had a good selection of tile and hardwood, and they even had fresh home-​baked cookies! Woo!
Try them out if you’re sick of walking around Home Depot or Lowe’s looking for a disinterested sales associate that probably won’t have much information on what you need to find out.
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