Hertz Rent A Car

Had an issue with a rental I received. Manny, instantly dealt with the issue and had my family up and running in a matter of minutes. Great service.

Just wanted to post a little info for anyone who rents a car… I went through Hertz to rent a car and they tried to sell me their insurance. I have insurance so I informed him that I didn’t need it. He then tried to scare me in to buying the insurance, by telling me if I didn’t and I got hit I would personally be responsible for the loss of usage. Meaning for every day the car was unusable I would be paying the daily rate of the rental for the vehicle until said vehicle was repaired. Manny went so far as to tell me they use what repair company they want to use, not who I would suggest and that their vehicles usually take months not weeks to be repaired. This freaked me out but thank goodness I did not purchase it. I called enterprise car rental and they informed me that the state of California you’re not allowed to go after someone for loss of usage!!! So basically Manny was just trying to get $ 11 a day from me for nothing! I called Hertz corporate and they didn’t seem surprised, kinda get the feeling it’s encouraged. So everyone make sure you read up before spending extra money for something you don’t need! Hope this helps someone! Ps the car was also filthy and on empty !

The worst customer service ever! Reserved online and when I went to this location the manager was rude and said there wasn’t an available car. Didn’t offer an upgrade or anything to compensate my time. I was told to go to the lincoln location which is 30 mins away but hello I am renting bc I don’t have a car! Waste of time

Horrible customer service from the first phone call. Being I had a reservation set up and that I would stop by to get the car (after all, the guy who hit me, his insurance is paying the rental) around 4pm on Monday. The girl told me «We will be extremely short handed on Monday and that we could not pick you up.» NO where did I say I needed a ride! When I had tried to explain myself again, then I realized I was talking to a wall. So I called the other persons insurance and had the reservation changed to ENTERPRISE.
Another time we had rented a Chevy Malibu (BIG MISTAKE). In town speeds where okay but anything past 65mph the car had a horrible vibration and noise. That made our trip very long and we even told them the car was broke. Their excuse, «Oh we do not check the car unless someone tells us there is an issue.»
I will NEVER rent from them again.

Worst customer service I have experience in any industry! Save yourself some time and hassle and go to enterprise!

This place is the worst! I thought everything was going well until we returned our car. We SPECIFICALLY denied the insurance (its like $ 20 per day) because I called my regular car insurance and they said we were covered through them for the rental. When my husband went to pick up our car they told him that I had called and added on the insurance, which I definitely did NOT. So I call and ask for my money back because we denied the insurance from the beginning, the ditzy associate is flustered and says that her coworker said I called to add it on but gives me to the manager. The manager starts talking to me and I tell him the story. He says, «My coworker wouldn’t have added it on unless you called and told her to. «He was basically calling me a liar and refused to give me my money back. I called the billing department and they looked up our agreement and instantly apologized and gave me the refund. What happened to the customer is always right? What lousy customer service. Go to Enterprise!

Came here to rent a car. I’m so disappointed. Two rental cars available. like WTF! Really. came here at 3Pm, and I have to wait 2−3hrs if I Can rent them. And there’s 6 people in front of me who reserved online.
YOU GUYS NEED TO OFFER MORE CARS! If you know you’re the best competition over Enterprise, You wouldve made more business having several more cars to be rented. Sigh! #RealTalk

Go to Enterprise!!!
Save yourself alot of hassle and a few hundred dollars and just go somewhere else. They wanted to charge me $ 300+ dollars for insurance I never requested. I had to have my credit card company deny the charges. Talk about a pain in the neck.