Trident Property Management

Nikki McNeil is the sweetest most kindest person in this field we’ve ever met in reality company’s, she is patient and genuine! We don’t know if we will be approved but nonetheless she made the experience comfortable for us, ready and willing to answer any questions we have. Yesterday was Great day and we hope to be one of the family with this company because of how she dealt with us. I will remember her kindness forever and I’m positive that we will check with trident property management as our first search if ever needed and will recommend them highly

The application process for me and my girlfriend was ridiculously long for no season after we found a great house for us. The deposit was $ 1450, Per deposit of $ 300, and first months rent. We FINALLY got approved on the house and we pulled together the cash and went down to sign the lease and they tell us while my girlfriend is there that NOW the deposit is $ 1700, and pet deposit would be $ 500, and full month first month rent but couldn’t move in until mid month. Let me add that me and my girlfriend have fantastic long term careers, pay everything on time, no evictions, perfect rental history, great credit, etc. So this was COMPLETELY uncalled for and tried to get one over on us. Very disappointing, as we were looking forward to starting our lives together.

I wish I could give them Zero stars. I gave a deposit of $ 850 and they took $ 392 for cleaning. I hired a professional to clean the place but apparently that wasn’t to their standards as they paid someone $ 160 of my deposit to clean it. I wish I had taken pictures to prove it. The day of the walk through I called just wanting to know how it went and was told Erin did the walk through. I was instructed to leave her a message and transferred to her voicemail. I left her a message and she never called me back. I waited 4 days and called again only to be told she was not in again and to leave a voice mail. Again I left one. Another week went by and nothing. I even called again and asked the receptionist to have her call me back. After 3 weeks and I didn’t even get a call back to say «I’m working on it» or «I got your message»…nothing. All I got was a check in the mail that was reduced by $ 392 for cleaning and labor. Save yourself the anger and frustration.

Be cautious when you rent from these property managers. They require a huge security deposit then screw you when you try to get it back. I paid a professional cleaner to meticulously clean this old dump of a property they rented to me. Then I paid $ 100 to have the carpets professionally cleaned. I took a bunch of photos as I backed out the door that clearly depicted walls shining, stove and fridge spotless, floors sparkling, etc. You see where this is going. That unscrupulous company withheld over $ 200 in bogus extra cleaning charges. What a joke. If I want my blood pressure to go higher than it already is I’d take these people to court. But I don’t have the deep pockets they do. Don’t rent from these people unless you want to work your butt off cleaning the old dumps they rent then have them still cheat you out of your full deposit.

Trident is fucken horrible! Spend 12 days without AC … Had to send my kids to my parents house … After asking trident to pro rate our rent for the 12 days they declined and told us it was a luxury not a necessity to have AC! I lost it !! And still upset … Linda our property manager didn’t do shit for us ! She never called to say she was sorry just let it b… When I talked to her she said she was on vacation … WOW! Can’t say enough bad things about this place ! We r moving out and buying a house ! Fuck trident!

We are a small office and the owner of our building uses Trident Property to manage the building. There was another Property Management that was handling the building when we first moved in, but a couple of years later Trident took over. In our experiences with our Property Manager was anything but easy going. We’ve never met her in the 3 years that Trident took over the building. She contacts us via emails only and avoids meet and greet. Whenever we have complaints about the dirty bathroom, broken front doors, broken thermostat she’s’ never reachable through phone… only email. We would leave her messages on her phone and she would reply back via emails. It’s like pulling tooth to get extra access card to the building. We’ve made several complaints about cleanup crew not emptying trash and vacuuming and she would reply to us (via email) with the most unprofessional response from a corporate property manager. She would ask us not to discard boxes and so much paper and even suggest that we take our broken down boxes to the dumpster ourselves. Our property manager from Trident is very unprofessional and we’ve been dissatisfied with all services that we can pull out of her.

In our opinion: Trident representatives have been overly aggressive, abusive and underhanded in obtaining personal information from our hired contractors. They refused to approach these licensed individuals with written correspondence. Instead they called by phone even when we asked for all correspondence be written so we would have consistent and accurate record of accounts. Trident repeatedly called them asking for personal and confidential information. They went so far as to tell one of our contractors that we would be liable for a daily fine for work that he had done. It is our opinion that rules and policies that are in existence have been altered to fit Trident’s needs and definitions if it benefits them. They repeatedly cited Civil Code numbers which were not applicable to the meeting at hand, giving ambiguous and erroneous information which in turn forced us to seek legal counsel. They demanded my spouse leave two meetings even when he was invited to attend. But because his name was not on the deed they used this as leverage. Most other HOA’s allow spouses to attend regardless of names on deeds. In our opinion and opinion of others in our HOA, everyone is not held accountable to the same set of standards. When I asked for clarification of a Civil Code number, which confused me, I was asked by Tamara, «Why are you getting in my face!» A remark heard by others in attendance. Not a company I would chose to employ unfortunately we are forced.

Trident has managed my four-​plex apartment building for many years, and I am very happy with their services. Their accounting, in particular, is top-​notch: Their monthly statements are very detailed and their accounts manager works with me to get any documentation that I might need.
They are excellent about managing the process of repairs when the building needs it. They managed some major repairs involving a city sewer pipe leak, and also managed the process of repairing and restoring the units after tenants had been in the units for extremely long periods of time.

After long court battle with Trident property, I recover some of the money from this unethical property manager. I have written several letters to settle this, but they refuse to do that.
I file small claim against them. The judge awarded me all the money I asked. Then they could not stop, they appeal the judgment with a lawyer, again the appeal judge has awarded me some of my money.
I bet the lawyer cost them more than I ask for it, but they do not seem they know sense of business. The property manager sent three employees to court. I am sure they will get paid for it; we spent about 3 hrs at court each time. If they get paid $ 20/​hr (I will be surprise if they make more than this) this will add to = $ 360. The company should be losing money, but they do not, they will take it from your security deposit. If you have been a victim of Tridents security deposit wrongful deduction, take them small claim you will get some or all of your money, statute of limitations is two years.

I was a renter at a Trident apartment when I first moved here. They were tough as nails to rent from because they NEEDED TO BE. As a result their properties were in excellent repair, were spotless and appealing. When I bought a rental, I asked them to manage it. They had high expectations of both me (they expected me to respond the day a complaint was reported) and the renters to whom they rented the property. As a result, there were very few problems and both the renters and I were very satisfied. By the way, the agent for Trident was named Linda. We worked well together and had a LOT of laughs.

Trident Property Management manages the home I currently live in. They have been exceptional! Very quick to respond if I have a need and it was a smooth process getting into my home. I would strongly recommend them to tenants as well and owners as they would all be in good hands!!!

I wish I could rate them lower than a one star. I have waited more than a month waiting for their repairman to show up and fix an upstairs water leak that eventually ruined the ceiling in the down stairs. I had to visit the office 3 times and demand a repairman before this issue was even evaluated. When it was evaluated. The repair person barked at my mother who was house — sitting at the time, stating that I should have turned the water off when I first noticed the ceiling damage. The ceiling was never repaired. I’m sure the owner was never notified. After 2 years off prompt rental payment history they served me with a 60 day notice to leave stating the owner of the home would like to sell the property. They required a 2300 $ deposit on my home due to my having 2 small dogs. After they tell me to vacat and with no pet damage, they still stuck me with paying nearly 1800 $ out of my original deposit. The itemization shows that they want to upgrade the smoke detectors now that I’m out, and that I should pay for this. If I where to describe trident in one word «unscrupulous» seems to fit them nicely. Go elsewhere for your rental needs.

Do not rent from this property management or allow them to take care of your property or you will be highly disappointed for they do not care! The house we rented had tons of black mold upon moving in and they did nothing about it for a whole year! Upon moving in we were told that the house would be painted and cleaned and they did neither… in fact we had to paint it and clean it ourselves because it was so filthy and gross their was mud caked on the walls and blinds the yard was overgrown and I took plenty of video footage and pictures to prove this for when I need to take them to court… make sure u have before and after pictures because u will not be getting your deposit back no matter what! You will need to take them to court as i am!

I rented a property managed by Trident, specifically Linda Larcum, for 2 years. I can’t say enough of how professional Linda was, and how great Trident treated my rental experience. They responded to any issues I had while living in the home quickly. If you’re in the market to rent in this area, please give Trident an fair chance and ask for linda, she really is awesome!

Move in required first and last month’s rent up front as the deposit. Pretty expensive!
We rented for about 9 months and didn’t have any issues until we needed maintenance. It took a week, sometimes 2 weeks before anyone would contact you to schedule a time to fix the issue. The newer home we rented had quite a few things that needed to be fixed and it was truly frustrating always waiting for them to come fix them.
When it came time to move out, we were VERY surprised to find out that «first and last month’s rent» didn’t even cover your last month there. We ended up having to pay an additional $ 962.43 for the prorated 21 days of our last month. HUGE mistake renting with Trident as this was not discussed when signing the lease or any time thereafter. We fully expected some small charges to be taken out of our initial deposit for normal wear and tear but were, yet again, upset to find out how much money they take. In our final walk through, Belinda mentioned all the thumb tack holes in the wall were too much. She mentioned that no more than 3 or 4 a wall should be there. No where in the paperwork/​lease mentioned anything about a specific number of holes in each wall. They charge $ 20/​wall to «fix» them. Insane. If you plan to rent from them, take photographs of EVERY nook and cranny in that house as they tend to note the most ridiculous spots on walls. They don’t tend to take normal wear and tear into account at all. Our final deduction from our first and last month’s «deposit» was $ 257.88 because they charged $ 42.50/hour to paint one wall in a small bedroom, spray chalk off the driveway… and cherry bomb the home. After we spent days cleaning like crazy, they hired Maria Sanchez to clean it again for $ 80. I have no idea what there was for her to clean as we are both attention to detail OCD cleaners. WE ARE SO DONE WITH TRIDENT.

They rented my place out within a month and kept/​keep good communication with me about the goings on. I was paid on time which helps a lot since I have another mortgage. I’ve been very pleased with their service and have no complaints.

Trident handle 2 properties for me. Linda is manager those properties.
First, we had a lot misunderstanding; and I became frustration about fees, billing and the charges due to monthly statements is unclear and ambiguities. Every time, I asked for information or help on operation of properties, I felt that help was not there, like Trident was working against me. However, Linda finally took a great courage to listen to my frustrations, requests. She helped to me to retrieve billing invoices so that I can have visibility what operation on the properties. I truly appreciated Linda for her help.
I believe Trident still need a lot of improving like monthly statement on should be more info, accurate date time, vendor name, invoice number and job description. Trident should be more flexible, and more resourcefully when support customer.

Wow, I’m really surprised about the negative reviews and I completely disagree.
Everyone I’ve worked with from the receptionist, to my Manager to the maintenance technician have been nothing but helpful and the customer service from a renters point of view is outstanding.
I wouldn’t read to much into other negative reviews. Our family has had nothing but a GREAT experience with Trident. We’ve referred many people to Trident over this past year. I can honestly say that I’ve only ever heard nothing but positive feedback. Experience trident for yourself.

I am a property owner, Trident takes care of all my needs. They cater to my tenants & myself with the up most urgency & customer service… Very professional and friendly, I highly recommend!

I have to agree with the previous reviewer — if it won’t make money for trident — they don’t care how long it sits empty. Trident Managed my property for two years, when I discovered they were hiring other companies owned by them to do work on my property — companies that bid $ 2500 and claimed hazardous situations when other bids came in below $ 300 and found NO hazardous conditions — I questioned the conflict of interest and they refused to continue representing me. Seems the squeaky wheel gets the boot. Something smells fishy over there.
I guess I gave them two stars instead of one because it’s all speculation and they did do other things well compared to the horrers of the the competition in this town. (Valley Fair Realty with Barbara Miller at the helm gets a negative one — my property was vandalized on their watch and they also generated $ 3700 of business and unnecessary invoices for their staff — didn’t feel the need to apologize for the vandalism either — they gave out the key for people to ‘show themselves’ the property — no manners — and they never did rent it) — It has been rented every day of five years since leaving them.