T-Mobile

I went in there to get help for a hotspot and Priscilla — the employee that helped me was nothing short of amazing and pleasant. I was a bit scared to go in because of the reviews, but she was helpful and fast! If you go in there, ask for her!

One star is to much of a rating for the HORRIBLE experience we had, and continue to live each day. Sadly, we did decide to change because our family’s 5 lines were more than 50% less than Verizon and we could all upgrade our phones. WORST MISTAKE EVER!!! Three months later things STILL aren’t fixed, we’re being charged more than promised, the store completely blew off the promise (to exchange) for the out of stock iPhones we ordered AND we haven’t nor will we probably be given our early termination fees unless we choose to get the credit on our bill. Needless to say, Verizon isn’t cool with this! Add the fact that our phones DO NOT WORK in our home (no I don’t live out in the boonies… I live at Arizona and Palo Verde!) because there’s no service in our area. They only work INSIDE my house because we have some wifi booster thing they sent us, and we must make our calls thru the internet. Well, we found out just how well that worked with the power outages. In fact the only good thing I can remotely say nice about the experience is the one sales person we encountered there did speak English, which seems to be becoming more of a rarity in Yuma every day.
Honestly, I could not and WOULD NOT recommend the store, the actual service or anything else T-​Mobile has to offer whether in Yuma or anywhere else. Lesson learned… you DO get what you pay for. I’d have gladly continued to interact with the ever changing, obnoxious and unknowledgeable teeny-​bopper customer service folks at Verizon had I seen this mess coming.

Typical, horrible Yuma customer service. My husband and I were looking to switch but after speaking with the representative in there, we decided against it. He helped another customer before us even though we came in first, I could barely understand him because he hardly spoke English and then he acted like we were an inconvenience for him. Sorry I tried to make you do your job. Sticking with our current carrier and I will never go back here.

I went to the store the first time and interacted with a rep who was 1) hard to understand 2) could not understand what I was asking and 3) recommended a change to my plan that would clearly lead to me losing money.
The rep I talked to the second time was more helpful.
Also, this is a franchise, which means they will charge you anything that is chargeable. It’s unfortunate that Yuma doesn’t have a corporate store that is more flexible with customers’ needs.
This is the first time I have had such a bad experience with a T mobile store. This store is uncomparable to the other stores I’ve been to.