Ycat Bus Information

It is great someone answers the phones, but the service is horrible.
1) Busses pass by waiting riders, or they are late, etc. Bus stops are hard find either in obscure places, or with small cardboard signs signifying a bus stop; or they are surrounded by dirt, thorns and glass that require bike riders to keep at a distance or risk a flat tire.
2) Customer service representatives fail to listen or give correct directions. I asked for the hidden bus stop for the Orange 2 line going in the direction of the Airport, and I was told to wait at a stop that later turned out to be for the Green Route. I called back and figured the representative did not understand the difference between «toward» and «to» and «ass-​u-​me-​d» I wanted the Green Route.
RECOMMENDATIONS:
1) put up better signs,
2) establish better environments thought the YCAT area,
3) train customer service reps how to listen and ask questions and not assume.