Charter Communications

First, the local people in the Round Hill office are fantastic-​this is an overall Charter TV crappy company review. Having been serviced by Charter TV for over 20 years with little mishap, this all started with the digital turnover-​downhill from there. Not just the tv service-​continually goes out, some channels will not come up in HD, if I really want to see the program I have to go to the basic tv channel (tech guy could not explain it), the tv will suddenly slow down from the broadcast and the words do not fit their mouths.
Mostly MY BILL INCREASES CONTINUALLY. Yes, I know they have these special offers, but this is getting ridiculous. Originally at $ 60/​mo, it is now almost $ 100/​mo-​just an expanded basic TV-​no premium channels at all, in a little over a year. No way to reach anyone online-​800# has long waits and automated system. I tried their «virtual assistant», all you get to your question is another question-​which link do you think would work to answer your question-​then they list 6 links, made me even more frustrated and ready to mutiny against Charter. Why did this virtual assistant not just take the time to check my account and directly answer my question? Do they think customers will just give up and not complain? I will be looking at other services now-​high raves on DirectTV and Dish here in Tahoe.
Charter-​clean up your service act.

I was scared to go here with all the bad reviews. My cable works just fine but My cable box died and the cable company told me to just exchange it. So at 9am (their opening time) I arrived and there was already someone at the counter turning in his cable box to a customer service rep so I took a seat and immediately another rep came to the counter and said he would help me. He exchanged the box without a problem and ensured I had all the cables and remote that I needed and channel lineup cards and gave me a receipt for the exchange (which I am going to hold onto because of reviews). He put everything in a bag and I was on my way in about 5 minutes. I really like going to an office instead of doing things through mail with direct tv (who always sent my stuff to the wrong address or just never sent it)
I would have rated higher since I had a bizarrely good trip, but I was listening to the first customer trying to close his account, but his rep told him that he needed to bring additional equipment in for phone/​internet service or he’d be charged. He told her that he hadn’t had those services in a long time and had turned in the equipment when he had cancelled it. She didn’t seem to make any effort to help him out and he was very frustrated. After a few minutes he finally asked if there was a number he could call to resolve it, and I was wondering why she hadn’t offered that first. She just kind of stared at him telling him he had to pay for the equipment he had for services he cancelled years ago. Based on other reviews I think he probably did turn it in and charters doesn’t record things well. I don’t know how it ended… but I am definately holding onto my receipts. I would say that customer had 1 star service.

Worst company ever! I would love to watch just one program without it freezing & tiling. I have had technicians to my home probably 50 times & all they can say is too bad the node is overloaded??? I get nowhere. Calling them is pointless.

If there would be a blue print of what makes a company a bad company, Charter invented it. I will abstain from listing every shortfall this company has, there is not enough room.
I can whole heartedly join any of the comments of others — and I can add this: made appointment for technician between 3 – 5 — no show — no call.
I pay for 60 g, they say the region gives 30 g, but my pc only registers 15g. My internet connection gets disrupted like clockwork every half hour for 10 – 15 seconds. Not sometimes, ALL OF THE TIME.
I am 62 years old, have seen many companies come and go and Charter is the worst company I have ever experienced (and suffered from). At+t is a only a tad better.

MINUS 100 STARS!!! AVAOID CHARTER AT ALL COST!!!
The absolute WORSE company that I have ever dealt with in my 60 years on this Earth. After battling with them for 3 years over different issues, the final straw was a letter that I recieved stating that my bill would be going up $ 60+ per month. Apparently, my «Bundle Deal» had expired (No One ever told me that my service would expire). I was told by a Supervisor that Charter is not regulated by any public utilitiy company, and can raise the prices whenever they want. I became madder than I have ever been at a service.
I promptly went to Verizon and signed up for a Jet Pack ($ 20.00 a month, and Dish TV (less than 50 a month). I broke up with Charter and NEVER want to speak to them again!!! STICK A FORK IN ME!!! I AM DONE WITH THOSE RUDE CHARTER EMPLOYEES AND THE CRAPPY SERVICE!!!

ZERO STARS for the biggest bunch of fumbling bumbling idiots in the world. What else is there to say– If you possibly can, AVOID THESE GUYS. Without a doubt, the worst company I’ve ever dealt with. I’ll just give you one small example– When having cable problems, the tech came over and told me he’d have to disconnect the phone for a couple minutes– I said Ok I, but don’t forget to turn it back on– Which he did. I had the flu, no phone and no cell service in my area– Had to go down to Safeway, use the Cust Service phone– as usual on hold for 45 minutes and transferred 3 times– No they couldn’t come out tonight and didn’t show until 3 the next afternoon– After complaining, instead of getting the $ 10 (what a joke) for my inconvenience, they charged me $ 45 for the second service charge. This is one example of many as to what I’ve been thru with Charter. I’ve been forced to use Charter for 12 years– no other choice.
There isn’t a company anywhere I hate as much as these inept people– and they’re very cheap–
No idea about customer service– Their service could not possible be worse. I’m almost 57 years old and I’ve never come close to dealing with a worse company in my life– This company is absolutely horrible. If you have any choice AVOID CHARTER COMMUNICATIONS.

I think that Charter intentionally trains their people to have the worst service possible. I have nothing positive to say about anyone working in the call centers for charter.

I hate charters service. My internet goes out at least once a week. I constantly lose connection on my tv. I have a crapy selection of channels. I get over charged almost every months. The worst part is they bought out the area I live in so I can’t use other companies. If I want internet or tv I have to have charter. I’m a slave to this terrible company.

Good when it works. I’ve been using Charter for the past 7 months, had «technicians» out multiple times and they still. can’t provide an internet service that works reliably for more than a few days. Their customer service consists of an automated time wasting robot followed by scripted time wasting humans. About the only things I can say that are positive about Charter are:
* the technicians came out on time (refreshing compares to Comcast)
* when the internet works it’s pretty quick
If you have *any* absolutely *any* option other than these guys take it hold on to it like the sacred wonderful thing that it is, enjoy your stable internet connection and be thankful you don’t have to deal with Charter.

What a p.o.s. Sorry to break it to you, but the Charter service is bad, their customer service is horrendous, and the cost is ridiculously expensive. I have a basic cable and internet service in a ski condo in Truckee. I’m in the condo a lot in the winter, but only part time. In the three years I’ve had the service, the TV service has worked about 50% of the time I’ve wanted to use it. I have to wonder if it’s just simply switched off when no one is there? In my attempts to get service, I found no online help — no forums or q and a online — and their phone system when trying to connect with their call center is absolutely horrible… so…many…touchtone…menus…ahhhh! To make matters worse, when trying to schedule on-​site service, the options have been so limited it’s taken weeks to get a service rep out to my place at a time when I’m actually there. I thought there might be at least one positive value: maybe I can use the Charter app on my iPhone or iPad to stream tv… but alas, I need to be on the actual Charter wifi to use it so when service is down or I’m not in the condo, I’m out of luck. So then maybe I thought that since sometimes network apps, like the Fox Sports app or HBO app or ESPN app for iOS, allow you to log in using your cable account info and stream their programs, maybe I can watch via those apps. But mostly out of luck… there is no relationship between Charter and most of these network providers so although they have dozens of cable providers they allow for log ins, Charter is not on their lists. What a horrific violation of free market economics and rampant abuse of customers. Just goes to show that if you do allow monopolies, you in fact end up with overpriced services, poor quality and no hope or incentives for improvement in sight.

Thanks for wasting my entire day. I had an AM appointment. The Person showed up after 6. I get a voice message. sorry you weren’t home, you have an appointment for sometime tomorrow. No time, a phone number to a automated system and lastly a clueless person with a ton of appollogies and zero help what so ever. Charter you SUCK!!!

Thank god!!! AT&T is now available at my house!!! So long charter I hope to never see your service again. For those who have the ability to switch to AT&T DO IT! It is so much better. They still have their moments but nothing like charter. No more shared bandwidth and and peak hour outages like charter. Thanks AT&T and so long charter.

Charter and this store have the worst customer servic e ever. A tech came to my new address over a month ago and took the equipment for the old address and not I am getting phone calls saying that it has not been returned. No one can help me, they cant find the equipment and cant contact the tech. So they want to charge me 400 for equipment i returned. This is terrible.

I have had such a wonderful experience with Charter when calling their customer service that I was shocked to receive the customer service experience I did at the Zephyr Cove Location.
First there was a 30 min wait to receive help. This isn’t ideal but I can live with that. The manager was out helping and apologizing for the wait which I really appreciated.
The real problem was the passive aggressive customer service rep I was assigned. She talked to you in a apathetic borderline hostile tone and constantly interrupted you mid sentence of a 2 sentence question. I worked as a telecom customer service rep in the past and I would of been fired talking in such a demeaning apathetic tone to the customer. Also rule #1 is to listen. The manager was there at the end of our transaction and I brought up how she treated me. She then became exceptionally combative and in so many words called me a liar. It was a horrible experience and one of the worst I have experienced in years.
So I’m going to do everything possible to avoid the Zephyr Cove location and do everything through their exceptional call center. I still can’t get over the contrast between the two customer service departments.