Quality Inn & Suites

Booked a room for a week and paid for it. Flight delayed so called hotel to let them know to hold my room. They said no problem. When I arrived, someone else was in my room. No more rooms available. Manager unreachable for days. Asked repeatedly for her to call me to explain why they gave my room to someone else when they said they would hold it. I had to sleep in my car. They kept my money.

I normally prefer the Quality Inn over other hotels in Zephyrhills, but this experience wasn’t so great. When we arrived, our room smelled musty, there was dust all along the rug where the rug hit the wall. The bed sheets were rough and the mattress was so uncomfortable that we were in pain all week. There was a bottle cap behind the broken headrest as well. When we complained to the front desk after the first night, they came in and cleaned the room much better. It almost seemed like we stayed in a dirty room, which made us feel pretty gross. Even once clean, the room was dingy. The bathroom is not that nice and everything is really old. I may be looking for somewhere else to stay next time.

This has been one of the best hotels that I have stayed in during this trip (11 days & 9 hotels). The font desk was an easy check in, the room was great and spotless. There are plenty of places the eat in the area. They have a nice breakfast area and good assortment to choose from. I will definitely be staying at this hotel again.

Stayed one night while visiting my brother in the hospital. We had a very pleasant experience. My elderly parents were with me and the rooms were large, so they had plenty of room to move about with a walker. The double beds were comfortable, and the room was clean. We had a hot breakfast that consisted of eggs, sausage, biscuits, waffles, grits, oatmeal, various pastries, fruits, yogurt, and a variety of juices, and coffee. The entire hotel staff from check-​in through check-​out provided excellent service. I highly recommend this hotel. It is obviously managed by someone that has invested time and training in an awesome staff. Thank you for going over and above to making our stay a great experience.