A very poor Costa. My hot-chocolate was nearly a third whipped cream. Floor was dirty, as was the espresso machine. Whilst making my drink the barista noticed the machine and went to wipe it down with a cloth. She then noticed the cloth was also dirty; instead of throwing away the dirty J-cloth she gave it a cursory rinse. The staff were slow, surly and disinterested. I would like to be generous and say that maybe this was the end of a long and busy shift, but it was mid afternoon and the place was half empty. There is so much competition that finding an alternative won’t be difficult.