James Dun’s House

Rudeness, Disprespect and Disgusting treatment of a client of three years… so happy to be out of your establishment. The Aveda name should be ripped off of your business.
Oh to be able to give zero stars. I have fine hair. In all my years of having my hair coloured, nobody has done to me what JD Aberdeen have done. I was a client for three years, choosing an Aveda salon purposely and tipped my hair dresser very well by UK standards. After the third time having to have «bleeds» fixed in my highlights, once for my wedding and the last time by a woman who was clearly annoyed she had to do the work at all, not mumbling ONE word in nearly 90 minutes except to call over a manager and talk super critically about my regular stylist. And, my stylist during my next visit was called aside to be asked why my appointment was taking «so long». I was advised, then and there, that from now on, due to the thickness of my hair, I’d be charged nearly double. Not in over 25 years of colouring my hair, at some of the best salons in Los Angeles/​Beverly Hills, have I been told I had thick hair (and even in Beverly Hills, I paid less than here).
I paid my bill and left asking to speak to the manager of the salon at his convenience. I was phoned a few days later by the manager who spent an excessive amount of time on the phone telling ME what was wrong with ME and how wrong I was, and my husband was witness to this conversation as I made sure to have it on speakerphone. In my years as a retail manager in my younger days, I was never advised to treat a client, a REGULAR client especially, so poorly and with such disrespect. I was even told «if you can’t afford our fees…» which is ridiculous because I can, and I have zero issue paying good money for good hair. In fact, it’s one of the things I happily over spend on as long as the service and process is meeting expectations.
No effort was made to retain me as a client, no apology was offered and very quickly took my business elsewhere to a better colourist where I’ve not had any «bleeds» and have been made to feel comfortable and I leave happy. I’ve never been so completely and totally disrespected by an establishment in my life. I could pay anything I like to get my hair done, it’s a bit of a shame for YOU that your management chose to be so rude, that I now spend that money elsewhere.
James Dun’s House, you are a smudge and an embarassment to the Aveda name. I won’t even walk through your doors for a bottle of shampoo, I go out of the way to order it online.
I’ve heard many stories about the manager at this salon, and his reputation is always the same, he’s a bully and he’s always accused the client of being in the wrong. Well, I guess my 20% tips and my over £200 services every six weeks aren’t that important. Nor is the over £100 I used to spend every couple of weeks on products in the salon.
You, are a joke!

I have been to this salon before and had amazing service and left really pleased.
This time I had possibly the worst hair dye job and customer service I’ve ever experienced.
I came in and specifically asked for a dark blonde colour, what I was left with was a sore, over bleached scalp that was then toned to a purple tint. The staff were friendly but rushed me out, with two members of staff dying and and then blowdrying my hair. I did not expect to pay £130.00 for such a bad job and service level.
I decided to call the salon and complain. It took 2 full working days and about 5 phone calls to get through to anyone senior. After explaining my situation to the salon manager I was then asked if I was aware of what level of skilled stylist I had booked myself in for, even though I still paid £130.00 which I would say is a price that should reflect quality. I was then blamed for my hair, being told that my regrowth was the problem. I have now been refunded money to cover getting my hair fixed somewhere else as I will NOT be returning to this salon ever again.
I would never recommend this place to anyone, especially if you are blonde as they will bleach your hair and you will end up with white, damaged hair.

I called up the reception to book my first appointment with JDH, Aberdeen and requested the receptionist to help me choose the appropriate type of pedicure (they have 3 different kinds) that would suit my needs as I was back from a long 3 months holiday with a ragged pair of feet and dead skin on my heels (I literally spelt all this out to her).On arrival I was offered a drink and the staff was extremely professional and courteous. I reiterated my requirements and the girl who was meant to do my pedicure had told me I wasn’t booked on the proper treatment and that she will try to do what she can. However, the pedicure was a total waste of £22! Cuticles were not cut/​pushed back properly (I opted for a no nail polish as I had mehendi on my nails which I had applied from a country I travelled during my holiday), heels and toes still silvery/​flaky (dead skin not removed) and no exfoliation/​moisturization. My pedicure was over in about 20 minutes as I wasnt having a nail polish. Although exfoliation/​moisturization may not have necessarily been a part of the pedicure I was booked on, I wish she had done something to rectify the scenario or atleast do the basics right (cuticle/​nail trimming/​buffering). Was very very disappointed to pay for such a lousy appointment.

My sister paid out the nose for this place and got an awful haircut that had long bits hanging off it that she had to cut herself when she got home. (They were definitely not intentionally stylish bits!) She also specifically asked not to have a bob but she got one anyway.
Her friend who is a hairdresser was also shocked when she saw this haircut.
I would not go here and pay that much to risk getting something that bad.

I absolutely love James Dun. I won’t let any other hairdressers cut my hair — I love them!
This particular branch is the first and original. It is very trendy and has a strong organic feel to it. The floor always grabs my attention, it’s like pebbles but they’re tiles!!! The smell is the first thing that hits you in this particular branch, it smells very strongly of herbs and natural scents. Their main shampoo’s, Aveda, boasts itself on being totally natural and organic. You’re welcome, mother nature.
When you first sit down, you are given a bit of paper with various options for free extra’s. They offer free massages — hand and head — free make up and free mini-​facials — bliss! They offer you a variety of scents to choose from and can analyze your choice if you want. While you get your hair washed they give you an extra scalp massage too! AMAZING!
Every single time I’ve been here, I’ve left with a smile on my face and a great head of hair. I wouldn’t go anywhere else!

A really nice hair and beauty salon/​spa. The prices are quite steep here, but it is luxurious.
The establishment is in a great location in the city centre, near to the Bön Accord shopping centre.
There is also a little café in the salon where you can sit and have cakes and coffee or juice. They also sell a wide variety of body lotions, shampoos and other body products.
I have been here for hair cuts quite a few times, and my mother goes regularly. Often whilst you are getting your hair cut, another therapist will come and massage your hands, which feels wonderful. You are always offered a drink and magazines and it all feels very professional. You pay for your hair cut depending on the hair dresser and how experienced they are. They decide their own rates, the more experience they have, the more they charge.
I have also had my eyebrows waxed here and it costs a whopping £12, compared to the £5 I usually pay at my local salon.
This is a lovely hair dresser/​beauty salon but it is definitely an upmarket place and is quite pricey. It is a really nice treat to have but I can’t afford to go here all the time.

James Dunn’s House is an old building in the centre of Aberdeen which houses an Aveda salon and café.
I have used both the hairdresser and beauty salon.
It is a large building and you enter and go to the left for the busy reception area and shop selling Aveda products. There are lots of very trendy staff around!
The hairdresser is lovely, all the staff are very good and you feel pampered after going there. The hairdresser is set in a conservatory area with glass ceiling. One note, they will ask if you would like tea or coffee but they take it from the café and add it to your bill, unlike normal hairdressers where you normally get the coffee included!
The beauty salon and spa area is downstairs, the therapy rooms are large and relaxing. I have had numerous treatments, the facials are amazing! I like that they turn the lights very low and play relaxing music, you also get a glass of water afterwards and plenty of time to waken up and come back down to earth!
The treatments are exensive but actually not as expensive as other Aveda salons (London in particular).
You will leave feeling pampered and relaxed and wondering when you can fit in another visit!