Ellie is amazing and this office saved my life! They are my white knights in Wales! I travel to Wales often for work and among my many trips, forgot to bring my VERY needed daily contacts along the way! I didn’t have backup glasses and might as well have hidden in the hotel room for the rest of the week as a new Mr. Magoo. But Ellie and her team were able to take my prescription information and get me spare contacts for the week! Hoorah! What an INCREDIBLY helpful staff! Thank you so much! If you’re an American in the UK, be sure to stop by this lovely, life saving shop!