Art2Screen

I really disagree with the first review, couldn’t be more happier with art2screens service and products, always reliable really friendly when you speak to them on the phone, i wonder if the first review is actually genuine?
i’m a tattoo artist and now a screen printing artist thanks to them!

Art2Screen Review Bad Customer Service and Faulty Goods. As an artist I am one of many who do operate on a very tight budget. Sometimes, however, it is necessary to invest in new equipment to develop creatively. To take my work to a new level I decided to invest in screen printing equipment. Looking online Art2screen seemed to offer a reasonably priced package so I placed my order. I received an email confirming my order and the money was taken from my account. I received no further communication or reply to my email enquiring what the status of my order was. I was concerned that money had been taken with no further word as my usual experience with reputable companies is that they let you know about shipping very quickly and are prompt about informing you about any stock delays. As there was no reply to my email I phoned and left a message. No phone call in reply. I called again and was eventually told that my order was about to be sent in a couple of days. No apology for lack of communication. However, I stuck with it as I didn’t want to go through the hassle of cancelling and re-​ordering somewhere else. I received the equipment in two badly packaged boxes. There were no instructions on how to assemble the exposure unit so I had to trawl through the videos until I could piece together how to do it by how it looked on screen. The screws did not fit the base board, exceeding the depth by three mm at least. Again I thought it would be easier to buy new screws myself rather than deal with repackaging and returning the equipment. So I prepared two of the screens and burned the first with no problem. On the second exposure the glass in the lamp shattered. This spread shattered pieces of glass all over my darkroom and onto the screens. This was the final straw. I contacted Art2screen who said they would replace the lamp but I explained I no longer wanted the exposure unit as I felt that all the events that led up to the glass shattering represented an entirely unsatisfactory experience. They agreed to refund the whole but when I asked about arranging for the unit to be collected on their account they insisted I had to pay the cost of postage myself. I didn’t agree that this was right. I was told they would enquire further and get back to me by email that night. No email. I phoned the next day and left my number and was told Hazel would call me back in an hour. No call back. I phoned again and spoke to Hazel. After some argy– bargy she insisted that because I had used the equipment I had to pay for the postage. They would have replaced the lamp and paid the postage for that but did not accept that I had a right to be unhappy with the whole experience because if I hadn’t been satisfied with the unit I should never have used it. I do not believe that if I had phoned up about the screws and asked for them to take back the whole for that fault they would have agreed, however, I can’t go back in time to test that theory. So I will be significantly out of pocket for the postage and feel that I should share my experience of Art2screen with the wider community so they can make informed decisions about whether to spend their hard earned money here or elsewhere. ASTONISHING AND OUT-​OF PROPORTION RESPONSE TO MY REVIEW: Since I posted this review a member of Art2screen staff has been attempting to cyber-​bully me with anonymous insulting emails to my blogsite and even going so far as to do this on their own Facebook page, which is quite astounding (Facebook have removed the comments as they contravene their policies on bullying and harassment). Rather than follow the example of other companies whose customers feel they have not received the best service at the point of sale, and write an intelligent and considered response Art2screen have chosen to delete my fair and honest review, where they can, and send insulting anonymous emails instead. Even on their own Facebook page. I can’t imagine this has been done with the OK of the owner if so, even worse. This does not serve their interest at all. Instead of behaving in this appalling manner they would have benefited much more from publishing a response in which they a) offer an apology for my bad experience b) ensure the agreed refund is paid promptly and c) offer an explanation of why they believe my experience to be a rare anomaly. This would have shown them in a really positive light and encouraged customers to believe my review is a one-​off. Particularly if they had not also deleted other comments about poor customer service from their FB page but allowed customers to post their real experience. If they don’t have anything to worry about the good would far outweigh the bad which is usually the case where companies really do want to deliver a good service. However, this shoddy, childish response makes them look even worse. They have reacted angrily to criticism rather than use it as useful feedback and not only doesn’t serve their own interest is makes them look really