Halfords

I visited Halfords today looking for a bike rack for my car. I had done a bit of research online as it seems my car isn’t compatible with just any old bike carrier. I went in to the shop and went straight to the bike area where two guys were behind the counter. Very helpful guy checked online with my reg. and advised which one I would need. Unfortunately they don’t keep them in stock so said would order it in and took my number to call me when in. He said not to pay for it yet but wait until sure it fits ok. They also advised that they have a fitting service which I will definitely make use of which I think is £15 but will save me having to read the instructions! Good customer service all round.

I really think this place is secretly filming some sort of candid camera style tv show, I fully expected Dom Joly to pop up with a huge mobile and start screaming.
Picture the scene, I call in to get a fuse for the car as every petrol station in North Down will sell you a tin of soup but none have mini blade fuses, I get my fuses and look at the counter at the back to see if I can be served, there’s a bloke in a Halfords shirt standing near it deep in conversation with what appeared to be a mate, obviously his conversation is so important he can’t serve the punters so I go to the front counter where a queue is building up as it is unmanned, after about 5 minutes a youth gets behind the counter and starts randomly pushing buttons on the till, he might be an employee but as he’s in a tracksuit top I couldn’t be sure he wasn’t just a random steek trying to raid the till, meanwhile the queue was getting bigger and bigger.
Eventually a chap in Halfords attire walked in from the car park, asked if people wanted to pay by card or cash, whereupon he led the card payers down to the back counter where aforementioned bloke is still deep in conversation.
So all in all, 20 minutes to get a fuse, all down to the total lack of customer service, Avoid.

Everyone knows what Halfords do, they specialise in parts and accessories for all types of vehicles including bikes and trikes. But what I didn’t know until recently was they could also fit electronics and fix minor car problems.
I bought a new car radio and car garages were quoting me ridiculous prices and time frames to get it fitted — I like singing along with all my cheesy tunes in the car and not having a radio was really starting to impact on the likelihood of me getting spotted by a major record label whilst stopped at traffic lights. So obviously it become top priority to get my new radio fitted. This is where Halfords came in. I popped in to the shop in Bangor and they booked me in for the following day — all this cost was £30, which is an absolute bargain.
I returned the next day and within 30 minutes Gareth — the car electrics expert had fitted my new radio and even sat with me until I connected my phone to make sure everything was working to perfection. I cannot find a fault in the service Halfords provided and it’s worth noting that they employ experts who know their cars.
This branch has a huge shared car park and plenty of space if the guys from Halfords need to pop your bonnet or test out your newly fitted wipers.