Reception staff are 50⁄50. Takes all morning to get through on phone though so if it’s important, you’re not going to have much luck contacting the surgery. When you ring for a prescription that’s to go to a pharmacy it won’t be done when they say. You’ll make your way to collect it from the pharmacy to be told they never received the script, which happens frequently. You’re best bringing your phone to ring and ‘remind’ them to do it. If you’re bringing your baby use a carrier rather than a pram or you’ll have to drag it up a long flight of stairs or leave it in their front hall. I’ve attached a pic of how many times I had to call them before I got anyone today.