Timpson

I have used Timpson many times when I lived in London for watch and shoe repair and was never dissatisfied with the service I received. Therefore I was lead to believe the experience would be not different at this shop.
I have an expensive watch in which one of the little aesthetics on the clock face had come loose and I was leaving it so the aesthetic piece could be stuck back to the clock face. Not a tough job and a watch repairman has told me since it should have taken 2mins at a cost of £5. However the Belfast Timpson branch does not employ watch repairmen…
I am completely disgusted with how my watch was treated. I left it in a week before I went on holiday and was told it would be ready when I got back by the employee (late 20s, dark hair).
When I went to pick it up on return from my holiday I found it had been sitting in a drawer ever since. The employee on this day then began to complain about the other employee at some length, saying he’s useless and makes false promises and that is why he wasn’t fixed in time.
This employee (50s grey hair) then began to take a look at my watch, and then systematically began to destroy it right in front of me.
Due to his butter-​fingered approach he broke the pusher, and snapped the minute hand in half. He then claimed its cheap quality and isn’t worth getting fixed. He claimed it is a Pilipino fake, which is a blatant lie as I bought the watch several years ago from a Swiss watch shop in Geneva. I know it’s worth and repair costs would have been a fraction of its actual value. At this point I took my watch back and left. I wish I was entitled compensation for their shoddy handiwork but Timpson dont see it that way! Shame on Timpson as a company in my opinion.
Now I’m facing the problem of having to find a VERY skilled watch maker who can fashion me a suitable pusher and watch hands, and hopefully fix the mechanism which his bullish ‘repair’ broke as well.
My conclusion: these people know nothing and I wouldn’t recommend them to my worst enemy. If I could give them 0 out of 5 stars but unfortunately Unilocal only allows a minimum of 1 out of 5.

This is a great and extremely useful small business located in Castle court. Timpsons offer a range of services including key cutting, shoe repairs and engraving. Normally I come here, either to get a new set of keys cuts (I’m hopeless at keeping them safe!) or to get a pair of boots re-​heeled. This is a great way of keeping old shoes new and means you don’t have to go out and spend another load of money on a new pair. Normally this service is fast and efficient and it’s incredibly cheap too. The guys who work here are good craic, who’ll have a chat with you while you wait and they’re all great at their job. Most of them have worked here for ages, so they know what they’re talking about and how to do their job. Good job Timspsons.

I always thought this was a hole in the market and it has been Timpson that has filled that hole. You always used to see lots of small, independent heel bars and key cutters but these people have brought all that together and put it under one roof.
I kind of feel weird in supporting a chain store and stuff but they do provide an excellent service at a really reasonable price. I have got plenty of keys cut in here and have got a pair of brogues that I love repaird 3 times, and while that service isn’t the cheapest, they’ve always done an ace job.
If you need any of that weird stuff done, this is probably the best place to go.