Harborne Garage

This is a fantastic garage. Whenever I have called up to book my car in for a service or MOT I have never had a problem booking in. The lady who works in the reception office is an angel! She keeps the boys in the garage in check and has fantastic customer service skills. She remembers everyone’s name when they come in and if I have had to wait before seeing her, she is alway apologetic. In fact, the noticeboard in the office is full of letters saying thank you and commending the place and the excellent customer service. The lads who work in the garage are very nice too. My car has never needed to stay over night and I usually get it back at the end of the day if I have booked it in early in the morning. Once, my car needed quite a lot doing to it, but they phoned me before they went ahead with it as it was going to be pricey and wanted to ensure I still wanted to go through with it. I thought that this was really professional and fair. They also always offer to give me a lift back home, which is not too far away, which is very kind too. I like this place as the staff are brilliant and they are professional and treat my car well. Very trustworthy and helpful people.