Toyota World Solihull

I was really surprised at the other reviews. I wanted a specific model/​version of a verso and there aren’t many around so on finding one on the Toyota website I rung and spoke to Kevin. He made me a good offer on mine and the car was agood price so we paid a fully refundable holding deposit (no point in travelling 150 miles each way if you don’t pay a holding deposit) and went up to see it. I read the reviews after paying the deposit and was a bit worried but it is a Toyota Dealership and they are governed by Toyota requirements etc plus it was a hard car to find so so we figured we would give it a go and if there was a problem with the quality of the customer service we received then we would just go home.. Well the car exceeded my expectations as did the service we got. Kevin was the salesman and he was efficient and professional and we ended up buying the car as it was a great buy and a great deal. The whole process was very easy and they even offered to deliver the car to us (150 miles) but snow intervened and so we decided to go and collect it which we did today (Jan 2013) and they gave us a full tank of petrol.
I don’t know why there are bad reviews perhaps some people lucked out and got a grumpy salesman but ask for Kevin and you will get great service and all the other salesmen seemed great and the receptionist was very helpful too. Also if you want a specific car like I did you really do need to pay a holding deposit as we did because as far as I can see their prices are very good and cars sell fast we saw the car on the website Thursday evening and it had only just gone on (I checked it twice a day) and I paid a holding deposit first thing Friday morning so as not to lose out so if you see the car you like at the price you want go for it.

Having agreed to buy a car for a given price we had paid a £500 deposit with a view of returning a few days later to pay the balance and take the car.
On the day we were due to collect the car we received a phone call to be told that sorry the car had accidiently been sold to somebody else!
Despite having two other cars of the same type/​age/​mileage etc they refused to sell us either of them at the price which we had agreed for the original car.
Given that I had paid a deposit and signed an order form which descibes itself as contract we were quite put back by this.
The dealership were refused to budge on the price of the other cars as it was quite clear there only interest was the markup/​profit they could achieve on each car. Our reasoned suggestion that yes they may have a narrow margin on that particular sale fell on deaf ears.
We considered pursueing the matter on the basis of a breach of contract as we are confident that we have a good case. However on second thoughts we decided we would simply take our money back and try and use a alternative dealer who will hopefully offer a decent service.
Coincidence perhaps but a near identical incident happened to a work mate of my girlfriend a week or so earlier where a sale was agreed and deposit paid. Then a phone call was made to say that another car had reversed into it on the forecourt so it was no longer for sale. Again they had very similar cars for sale but would not be able to match the agreed price.
We suspect this is a ploy being used the reel customers in over a good deal. An unexpected incident happens then a more expensive/​more profitable car is pushed in its place.

Visited this main dealership on a Sunday morning.
One salesman was with a customer, while another was overseeing the same customer!
The new car we went to view was locked so we asked the female member of staff if she could open it up for us to look at but she said she couldn’t as only the sales personel can do this!
We stood their like fools for over 20 minutes, no sign of being dealt with, which was even more annoying as the other salesman had now decided to go over & talk with the receptionist and ignore us completly!
Decided the dealership or Toyota didn’t want our potential business so we left.
I phoned up the Manager on the Monday to say how disgusted we were with the lack of attention & service but all we received were feeble excuses about having a skeleton staff on at the weekend! I did say that if it was that much of a problem why did they bother to open on a Sunday to the publicwith the risk of customers turning into skeletons waiting to be dealt with!
Appaling treatment & customer service. go next door & buy a Honda!