Clarks

The Bolton branch of Clarks has a prime location being both in Crompton Place shopping centre yet also being on one of the main shopping promenade. As expected it carries woman’s, mens and children s footwear. The store is well laid out with the usual situation of having to go downstairs with children and toddlers. This would be made more ideal if there was a) a lift or b) somewhere secure to park your buggy. It’s not my preferred place to shop for shoes as I find the staff not very customer friendly and I never feel like i’ve got that truly personal service. I was heavily pregnant once suffering from painful sciatica and had my nearly 2 year old son with me wanting his feet measured. I didn’t want to clamber down to the childrens department as it would have been painful and difficult for me so I asked them to measure his feet upstairs, although they agreed to my simple request it was met with wordless protest and I felt like ’ pest’ even though the store wasn’t busy and my request was quite simple! Also I find it ludicrous that many clarks stores refuse tp phone other branches to check stock for you instead they simply scribble the required number down for you so that you ring yoruself from home. I just think the whole customer service and experience is lacking here.