Parcel2go

I must say this has been the worst experience I have ever had with a delivery company.
It all started very smooth, I took my parcel to the delivery office and I started tracking it. It was shipped and then returned at warehouse. I contacted someone on live chat on Monday and this Jenny lady said that everything will be ok, my parcel will be delivered on time, she will investigate why it has been returned and she will email me in ²⁴⁄₄₈ hours. So I stopped worrying. After 48 hours, I received no email and the tracking reference hasn’t changed although she specifically said that it will be updated and my parcel will be on its way.
Today (48 hours later), I started talking to this woman, Jo. She said that actually my parcel will be returned to my home address, they do not yet know the reason. Apparently it will take another ²⁴⁄₄₈ hours to determine the reason. Also, she said that she has no idea when will I receive the parcel, and I will only discuss a refund when I actually receive the parcel at my door step.
That’s when I start getting annoyed as it’s already the 10^th of December and my parcel needed to be received on the 15^th. I sent this parcel on the 2^nd of December just to clarify.
She passes me onto her manager apparently. So I’m now talking to Sarah. She explained that I will definitely be getting a refund… when the parcel reaches my door step. But in order to get a refund, I need to contact them again! On live chat! OMG! I need to talk to another one… again…
Ridiculous. She could not tell me why the parcel hasn’t been sent (although it takes them literally 10 minutes to call and ask) and that it will take ²⁴⁄₄₈ hours. Apparently I will be getting an email but I somehow doubt that.
Oh…and my parcel will be with me sometimes… in a few days, maybe beginning of next week. Really? So you can’t even be bothered to send my parcel back?
You are a disgrace and I can’t believe you are allowed to call yourself a delivery mediator. When you promise a service, well… bloody deliver a service not lies.
So, not only that I wouldn’t use them, but I will ensure none of our three businesses we own use these people again, we will ensure that none of our friends, family, suppliers use their services either. We have a list of hundreds and we are prepared to contact them all to ensure that no one touches parcel2go.
Avoid, avoid, avoid!

Easy to use site, courier came and picked it up the next day, and was delivered to the recipient a day later, cant fault a service like that. Will definitely be using the service again.