John’s Taxi Service

I arranged for transport to pick me up through the non emergency Lincolnshire ambulance service. However the Lincolnshire branch of the East Midlands ambulance service had allocated this job to John's Taxi Service at 2.39pm on Thursday 9th June, 2022. This taxis service should have picked me up at approximately 0530am the following morning to transport me to the Glenfield Hospital in Leicester. To be there for 0745am at GH ward 37 Renal Transplant. I hasten to add that it was just for a minor procedure to have a fistula inserted into my left arm for haemodialysis. The taxi service was late. In fact they did not pick me up at all. So the job was re-allocated to another taxi firm outside the Boston area at approximately 8.00am. The second taxi firm had picked me up 0855am. I did not reach my destination until 10.45am. 3 hours late. It is no fault on behalf of the second taxi firm. But the fault lies completely with John's Taxis of Woodside Road, Boston. The ambulance service had to contact John's taxi service on numerous occasions to see where the taxi had got to, before the job was re-allocated to another firm. As a result of this my surgery had to be cancelled. This is a very sad state of affairs to say the least!