The Flightcase Company

I bought two of their travel cases to use for getting my company’s iMacs to and from events in one piece. I paid a ridiculous amount in shipping just to get them over to the US.
And now, a little over three months later, BOTH cases are broken and they’ve damaged the very expensive computers inside.
When we wrote to ask about a refund they told us: «By the looks of the photographs the case has been treated very badly. Any object treated this badly is going to have damage, the purpose of the flight case is to help protect the equipment if dropped or treated badly. We can not offer you a replacement free of charge on this occasion.»
So the purpose of the case is to protect our computer if it is treated badly, they say that it has been treated badly, but our computers have been damaged and therefore not protected by the case, and even though that is the purpose of the case, they cannot offer us even a replacement.
…Uhh, okay that makes no sense.
0 stars for their products, 0 stars for their customer service.