Patient Liason Service

Usually known as ‘PALS’ this is a way to make a complaint about the way you or a relative have been treated in hospital.
Someone can help you fill out the form if you wish. I do recommend this service if their has been incompetence of any sort, as it helps to improve the NHS.
The complaint is investigated, staff interviewed, and a decision is made, but you appeal the decision — but it;s very informal and non threatening.
Available at, or through each hospital nationally.