Prestige Woods

This comment has come to light from an eBay user who questioned our integrity due to your above comment. With regards to frauding customers, we do not accept card payments we only allow cash on delivery or cheque once we have delivered, so your comment that our eBay account is linked to this fraudulent company is impossible, no customer pays untill our own fitting team has delivered the wood to them. I Cannot vouch for the other eBay account you have mentioned ‘barbarajane’ however, with your reference to my eBay username ‘fast flooring london’ does not have anything to do with this blog or prestige woods flooring. I suggest you contact myself immediately on 0800 520 0797 or come to visit us in our offices or warehouse in London and retract your previous comment regarding our eBay account having any form of link to this blog or prestige woods flooring or indeed the other ebay account barbara jane. You may contact all of our eBay customers and check our feedback we have no links to a company in Bradford, we are a warehouse and office based in London, with an office and rep in Leeds. We deliver everything before accepting payment so it is impossible for us to fraud any customers. I am happy to talk to anyone who is in doubt with the integrity of our company or who may believe we have any link with prestige woods flooring you can contact me directly on 7 554 789 130. To other members of qype you can happily visit our offices and warehouse and meet our team, our feel free to contact us on the numbers above instead of leaving us bad feedback for something we have never been involved with. Kind Regards, Felicity & Craig (Directors)
Fast Flooring on eBay

What a shame about Prestige Woods, We bought a whole load of flooring from them over a year ago and was really pleased with what we purchased. We were about to buy a load more when we found out they went belly up.
But that’s a recession for you. Good traders go bad whether intentional or otherwise.

We ordered some engineered wood last week, already three days late on delivery and unable to get any answer on the phone clearly wished I had read this site before placing the order!
We are due to move into our new house in 10 days time looks like we’ll be living on floorboards
Any advice on getting refunds we paid by debit card

PLEASE DO NOT ORDER ANYTHING FROM THIS COMPANY. We have sent them over £2000 for payment of oak flooring. 16 days later, they still havent delivered the goods despite next day delivery promise. They NEVER call you back, excuses range from suppliers have let them down to the Managing Director being in Tenerife. I’ve asked for a refund and was told it was going through the banking system, when i called them back the next day i was told it wasnt authorised as they needed 2 signatories and only one was on site. I still havent had my goods or my refund. They have now completely stopped answering the phone. I fear i have lost over £2000 of my hard earnt money and we are now having sleepless nights. Next step is to drive the 200 miles to turn up on their doorstep and find out what the hell is going on here. Please let me know if anyone else out there is suffering with the same problems.

Similar experience to helencv01. I cancelled the order when it didn’t arrive on time. On the rare occasions that they answer the phone they will promise to call you back and then don’t. Other excuses include: they have changed suppliers, the person who dealt with my order is on holiday, the person who deals with refunds isn’t in etc. I’ve been told my refund has been processed yet still I wait avoid this company at all costs.

I would not recommend Prestige Woods. After ordering oiled engineering wood, underlay and room dividers, we had to chase daily for a delivery date, despite their delivery promise. It arriived 3 days late. When it finally arrived, the wood delivered was unfinished and no underlay or room dividers arrived. We had employed a chippie for the next day and then had to source our own underlay. Three and a half weeks later, we are still waiting for a refund for the underlay and the cost difference between the unfinished and finished wood. We have had every excuse in the book they were burgled, waiting on a cheque book to arrive etc. etc. Fobbed off all the way.