Halifax

This branch has more ATM’s than I have ever seen in any bank & majority on the inside so perfect for that rainy day banking. Always seems to be a lot of staff on the shop floor to assist.

All banks are the same in my view, BAD! the Halifax on Cross St it worse than most, customer service at its worst, service can be friendly but the staff can be of no help as everything has to go through head office, even the manager has no power.
Suffered a list of charges totalling £850 bank charge recently through an error (which was my fault) I was out of the Uk, but the Halifax just kept bouncing payments of say £18 and charging me £35 each time so when I returned I was overdrawn due to all the charges.
They told me if I brought the account back into credit they would sort the charges! they lied, as once I paid in £1000 they said they could do nothing about the charges.
I would not recommend this bank to anyone.

This Halifax branch provides a handy cash point right at the bottom of North Street, facing Old Steine, and is frequented by many a pre-​night out/​mid-​night out student as they get off the 25 and head either up North Street or towards the seafront. They used to have this distorting mirror on the door when shut in the evenings, which was always good fun with beer goggled eyes. These days, I’m no longer a student, and the mirrored door is no longer there. Still, the cashpoint provides a useful service as the next bank — North Street’s Natwest — is a good three minute stumble up the road.

I have been banking with Halifax for the past 4 years, as they offered the highest overdraft of all the student bank accounts (something I wish I hadn’t been so foolish to fall for!)
I cannot complain about their services, both online and on the phones and the face-​to-​face service at this particular branch is excellent. There is a person who welcomes you to the branch and will assist you with various enquiries, from overdraft applications and balance information to informing them you’re going to use your card abroad. These members of staff seem to be picked for their ability to make you feel at ease: they are polite, courteous and seem to have time for you and your enquiries.
My only real problem with this branch is its size — it’s MASSIVE. It’s not just that it’s huge, the fact that it is pretty much empty, so all the machines, desks and people inside feel lost in an ocean of finance. I think they could’ve made better use of the space, or just used a smaller unit. This doesn’t overshadow the great service, but makes the assistants feel a little bit vulnerable!

I have found this branch of Halifax to be superb. The queues for the cashiers are not normally to bad, but I have found that if I am doing something simple like paying a cheque in, then I use the paying in machine instead. The staff are very friendly and helpful and if you need any specialist help, you will need to make an appointment to see an advisor.

halifax are fantastic! and i have been with them for a very long time! and have no desire to change in the near future! the staff are always very helpful and pleasant! and when asking for advice they always give it to you in a clear and understanding manner!!.

I have been banking with Halifax for many years. Every time I go into the Burton branch I am greeted by a member of staff who asks if they can help.
Whenever I have needed an appointment I have got one either immediatley or the same day.
When you get an appointment you are taken into either a glass walled room with blinds for privacy or into a room off the main part. The rooms are very private and comfortable. Don’t try sitting back on the chairs in the glass walled rooms though as I did and I nearly went over as the backs are very bendy!

My husband is a customer at this halifax bank in town and we often end up gping in with him and sitting waiting for ages, as the queue is always stupidly long in this bank. I would emagine that has something to do with the fact that although they may seem to have a lot of cashier desks there is only ever 2 or 3 open, which I find just crazy when it is a lunchtime they have queue’s out the door and yet only a couple of tills open, when the other staff are sitting at there desks just not open!
Really if we ever go in now its just to ude the deposit section so we don’t have to wait forever.
My husband has ended up using my bank (LLoyds TSB) now as he got so frustrated with them.
They used to have a big problem with me paying money in his account they would not let me have a recipt beacuse it showed som of the bank details (even though I am his wife) and I had to take a signed permision letter with me each time, madness!

Although I have had my problems with Halifax, I did quite like this branch. The staff were friendly enough and normally helpful even if the methods used by the bank as a whole weren’t that good. The fact they have an indoors cash machine as well as the ones outdoors is great too as it means that there is a bit of added safety for those who are vulnerable.