Zero G Cycles

Excellent customer service. I found the staff here to be friendly and spent time to help me find the right bike, unlike some other shops in the area.
Tom was the person who served me, he helped me try the bikes for size and did not try to oversell anything. Once ordered the bike was ready within a couple of days and they called me as soon as it was ready, this was done quickly as i told them i would like it for a trip i had planned.
Staff are friendly and always available. I have not found service as good as this in any other bike shop within miles. 5 stars.

I cam to Garlands, part of the Zero G family, after my wheel began to buckle slightly and I figured I would need a new one. Indeed I did, said the bicycle repair man, but I would also need various other apparently essential things done too. I couldn’t afford it at the time so just had a new wheel fixed but whenever I rang up to enquire about it they said they hadn’t got round to finishing it and the whole process took about three weeks before I got my bike back.
I don’t know how complicated it is to change a wheel but I wouldn’t have expected to wait longer than a week. They did a great job on the wheel though and when I mentioned how long it had taken the guy behind the till (not the one that I left my bike with) was very apologetic and even gave me a couple of free inner tubes and a bike pump nozzle for free. Very nice of them but I’m not sure I would take my bike here again. Good shop for bikes and accessories though.

Given that I’d been using my bike religiously for a good year and hadn’t had it serviced once in that time, I thought it might be wise to get it looked over. It was still in good working order except for a slightly dodgy left brake. Passing Zero G Cycles the next day, I thought I’d pop in and see if they could give it a quick service. Fortunately (or so I thought at the time), they weren’t busy that day and one of the guys said he could assess it there and then. After a very brief once over, he looked at me with a face that suggested he really wasn’t impressed. He then casually declared he’d have to pretty much re-​build it in order to make it roadworthy. Quoting me an extortionate price, I told him I couldn’t possibly afford that and that I’d have to look further afield before committing to this dubious plan. Clearly put out by my lack of faith in him, he proceeded to announce, ‘Well, love. If you don’t get those wheels changed soon, you’ll be using your pretty little face as the brakes’. Ah, the true colours of a con artist!
I subsequently got my bike serviced at nearby Strada Cycles, who made a few minor repairs for the modest price of £30. They didn’t make the connection between my face and the brakes…

I recently bought my mountain bike here through the ‘cycle to work’ scheme and whilst most of the guys working here are really friendly, helpful and knowledgeable, there are a couple of guys who dont seem to want to help in any way. I’m really happy with my bike, but that’s because I received very good service from this lovely guy. However, whenever I ‘ve been back since, to order helmets, accessories etc I’ve had the misfortune to come across a couple of the less ‘professional’ guys’. This is a pity — its a great shop with a great reputation within the local community and it would be a shame if a couple of assistants let them down.