HSBC

The branch is at the junction of Buchanan St and Argyll St.
I have twice complained regarding the lack of external personal account
pay in machines.
They have yet to answer.
ZERO PARKING
I much preferred previous branch in west Nile St. They were friendlier,
more helpful and had external pay in facilities.
As a shareholder, I regret that «service» has gone backwards.

The pin on the map in QYPE is in the wrong place… The bank is actually located at the other end of Buchanan Street where it crosses Argyle Street, near the St Enoch subway station.
I can’t understand the bad reviews of this bank, I was in it 2 days ago and it’s a huge improvement over the old branch which used to be located at West Nile Street but that one is now closed since it moved to this new location.
On entering the bank, your met with someone that asks you what you want to do and then directs you to the place you need to be, I was in and out in 15 minutes when I went in to change one of my accounts recently.
All in all, I’m very impressed.

I am sorry to say it, but I really do not like this bank. The staff are dismissive at best, rude at worst. It is always always busy and yet they only have space for two tellers resulting in massive queues all the time (it is normal to wait for at least fifteen minutes and I find that fairly unacceptable). Bearing in mind that this was the way they designed the new branch when they moved down here a few years ago I think it’s a poor show. They charge through the nose for anything they can possible justify, no matter how tenuous the excuse, and if you want so speak to someone and complain, you get passed to a call centre in another country where you will be lucky if you can understand the brand of English the rep is speaking. It is also virtually impossible to get through to your branch as only a central call centre number is advertised anywhere. The parking is also a total nightmare. The only redeeming feature of this bank is that it is located opposite a Greggs.